Name: Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard Umhlanga Ridge, Umhlanga Ridge, KwaZulu-Natal (province), ZA
Price range: 84 $US–222 $US per night
Rating: 8.52

Ce qu'en disent des voyageurs

Au Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge, les clients apprécient le personnel accueillant, l'emplacement à côté d'un centre commercial, et l'ambiance moderne. Certains soulignent toutefois la petite taille des chambres, des plans d'aménagement peu pratiques, une vue limitée, et un sentiment d'insécurité dans les rues environnantes la nuit.

Le petit-déjeuner est très apprécié, et le service au bar reçoit fréquemment des compliments. La propreté est largement saluée, bien qu'une critique mentionne une chambre enfumée et sale, et une autre une douche qui fuit. D'autres commentaires sur les chambres évoquent du bruit provenant des appareils électroménagers ou de la circulation, tandis que d'autres ont apprécié les lits confortables et la climatisation silencieuse. Idéal pour les voyageurs à la recherche de commodité et de dynamisme dans le secteur de Gateway.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients soulignent un bar animé avec d'excellents barmen et un agréable espace piscine.

Avis de voyageur à ce sujet

10

Tiresh Sewlall

21 juil. 2024

·

A séjourné 3 nuits

Dining and bar tender was awesome

8

S J

28 mai 2025

·

A séjourné 1 nuit

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 mars 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Omotola

13 mai 2022

·

A séjourné 7 nuits

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 mai 2025

·

A séjourné 6 nuits

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est largement saluée dans les chambres et les espaces communs, de nombreux clients décrivant des lieux impeccables. Quelques problèmes ont été notés, notamment une chambre enfumée et sale et une porte de douche qui fuit.

Avis de voyageur à ce sujet

10

Elizabeth

18 avr. 2023

·

A séjourné 3 nuits

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Vironica

12 janv. 2026

·

A séjourné 3 nuits

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Jacques

5 déc. 2025

·

A séjourné 2 nuits

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

10

Kenneth

1 sept. 2025

·

A séjourné 4 nuits

Rooms were cleaned, very friendly and accommodating staff. Will definitely visit again.

10

Nuraan

14 juin 2025

·

A séjourné 2 nuits

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

10

Omotola

13 mai 2022

·

A séjourné 7 nuits

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

Mark

20 déc. 2023

·

A séjourné 1 nuit

Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.

10

Douglas

28 févr. 2023

·

A séjourné 6 nuits

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

4

Jamie

28 janv. 2022

·

A séjourné 1 nuit

Room was dirty. Smelled strongly of cigarettes though non smoking.

10

Romolla

1 mai 2025

·

A séjourné 1 nuit

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres offrent un décor moderne et des lits confortables, mais plusieurs clients les ont trouvées petites avec une vue limitée. D'autres ont signalé des douches qui fuient et du bruit provenant de la circulation ou des appareils électroménagers, tandis que certains ont noté des chambres calmes ou des aménagements spacieux.

Avis de voyageur à ce sujet

10

Elizabeth

18 avr. 2023

·

A séjourné 3 nuits

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

8

Eugene

16 août 2025

·

A séjourné 2 nuits

It was a great stay although the rooms are small

8

Lekau

10 janv. 2026

·

A séjourné 1 nuit

Carpet needed in the room

10

Jacques

5 déc. 2025

·

A séjourné 2 nuits

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

8

S J

28 mai 2025

·

A séjourné 1 nuit

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 mars 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Nuraan

14 juin 2025

·

A séjourné 2 nuits

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

8

Vivendhra

20 mai 2024

·

A séjourné 4 nuits

Nice Hotel with friendly and helpful staff. Hotel is located close to the Mall. Apartments are cleaned daily. Unita are a little noisy due to traffic. Hotel lacks the sea view.

4

Elizabeth

8 janv. 2026

·

A séjourné 1 nuit

Poor design of a room. The bathroom light switch is not by the bathroom but at the entrance and is in series with a light in the entrance so if you turn the light on during the night you wake up the sleepers. Two beds but one chair so to talk or watch tv you have to sit on the bed. No electricity in the bath and no tissues in the room.

10

Douglas

28 févr. 2023

·

A séjourné 6 nuits

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service se distingue par sa chaleur et son professionnalisme, le personnel allant fréquemment au-delà de son devoir et la réception étant louée pour son aide, notamment pour les départs tardifs. Une critique a cependant rapporté une mauvaise gestion des heures du petit-déjeuner pendant les vacances.

Avis de voyageur à ce sujet

10

Indresen

27 avr. 2024

·

A séjourné 3 nuits

The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.

10

Jesse

15 nov. 2023

·

A séjourné 5 nuits

It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.

10

Janine

17 juil. 2023

·

A séjourné 3 nuits

Always a wonderful place to relax and the staff is always super friendly and helpful.

10

Amy

8 avr. 2024

·

A séjourné 1 nuit

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

10

Pranesh

27 juil. 2024

·

A séjourné 1 nuit

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

Ranjit

28 nov. 2025

·

A séjourné 2 nuits

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Nicola M

26 août 2025

·

A séjourné 5 nuits

The staff was phenomenal! The could have not been frienlier. I would very highly recommended recommended this place

10

M

17 mars 2025

·

A séjourné 1 nuit

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

8

Charis

7 janv. 2024

·

A séjourné 3 nuits

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

10

Shafiq

12 nov. 2024

·

A séjourné 2 nuits

the service at the hotel was amazing. 5 star experience . thank you to the hotel team for making our experience a memorable one.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé à côté du centre commercial Gateway, l'hôtel est central, accessible à pied et pratique pour le shopping et les transports ; plusieurs clients se sont sentis en sécurité. Un critique a trouvé que les rues à proximité étaient sales et dangereuses la nuit.

Avis de voyageur à ce sujet

10

Riaz

16 oct. 2025

·

A séjourné 2 nuits

Great loaction

10

Faye

25 oct. 2024

·

A séjourné 1 nuit

Lovely hotel and stay for families, centrally located and friendly staff

10

Edwin

29 juin 2025

·

A séjourné 1 nuit

I found the hotel very good, however the surrounding streets and public areas not impressive, especially at night, quite dirty and I felt unsafe.

10

Vironica

12 janv. 2026

·

A séjourné 3 nuits

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Bhugwanthi

11 oct. 2024

·

A séjourné 2 nuits

Convenient, friendly, great for a short stay!

10

Pranesh

27 juil. 2024

·

A séjourné 1 nuit

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

M

17 mars 2025

·

A séjourné 1 nuit

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

10

CHRISTINA

20 mai 2025

·

A séjourné 6 nuits

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

10

Dirk

20 févr. 2025

·

A séjourné 4 nuits

Great hotel smack in the middle of everything.

10

Romolla

1 mai 2025

·

A séjourné 1 nuit

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner et la restauration sont généralement bien considérés, avec des mentions d'un excellent buffet et de plats savoureux au restaurant, ainsi qu'un service de bar de qualité. Un critique a cependant trouvé le petit-déjeuner fade et a rencontré une mauvaise communication concernant les heures du petit-déjeuner pendant les vacances.

Avis de voyageur à ce sujet

10

Elizabeth

18 avr. 2023

·

A séjourné 3 nuits

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Tiresh Sewlall

21 juil. 2024

·

A séjourné 3 nuits

Dining and bar tender was awesome

10

Amy

8 avr. 2024

·

A séjourné 1 nuit

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

8

S J

28 mai 2025

·

A séjourné 1 nuit

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 mars 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Ranjit

28 nov. 2025

·

A séjourné 2 nuits

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Omotola

13 mai 2022

·

A séjourné 7 nuits

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 mai 2025

·

A séjourné 6 nuits

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

8

Charis

7 janv. 2024

·

A séjourné 3 nuits

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	125 $US
février	117 $US
mars	106 $US
avril	110 $US
mai	111 $US
juin	117 $US
juillet	122 $US
août	117 $US
septembre	116 $US
octobre	110 $US
novembre	109 $US
décembre	137 $US

di	lu	ma	me	je	ve	sa
1 $93	2 $95	3 $120	4 $97	5 $93	6 $106	7 $106
8 $97	9 $88	10 $88	11 $94	12 $88	13 $104	14 $86
15 $84	16 $90	17 $103	18 $86	19 $84	20 $90	21 $84
22 $84	23 $88	24 $89	25 $87	26 $115	27 $93	28 $107
29 $88	30 $93

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Prix pour Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Suite Exécutive, 1 chambre, balcon

Appartement, 2 chambres

Chambre, 1 lit double

Chambre, 1 très grand lit

Loft, 1 chambre

Chambre, 2 lits une place

Chambre, 2 lits doubles

Avis des voyageurs sur Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $126	21 $117	22 $108	23 $106	24 $108
25 $93	26 $97	27 $113	28 $222	29 $110	30 $101	31 $104