Name: Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
Address: 14 Palm Boulevard Umhlanga Ridge, Umhlanga Ridge, KwaZulu-Natal (província), ZA
Price range: US$ 82–US$ 127 per night
Rating: 8.52

O que pensam os hóspedes

No Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge, os hóspedes elogiam a simpatia da equipe, a localização ao lado de um shopping e o ambiente moderno, enquanto alguns observam quartos pequenos, layouts estranhos, vistas limitadas e uma sensação de insegurança nas ruas próximas à noite.

O café da manhã é bem avaliado e o serviço do bar recebe elogios frequentes. A limpeza é amplamente apreciada, embora uma avaliação tenha citado um quarto sujo e com cheiro de fumaça, e outra um chuveiro com vazamento. Outros comentários sobre os quartos mencionam ruído de eletrodomésticos ou tráfego, enquanto outros apreciaram camas confortáveis e ar condicionado silencioso. Ideal para viajantes que procuram facilidade e energia na área de Gateway.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Os hóspedes destacam um bar animado com excelentes bartenders e uma área de piscina agradável.

Avaliações dos hóspedes relacionadas

10

Tiresh Sewlall

21 de jul. de 2024

·

A estadia foi de 3 noites

Dining and bar tender was awesome

8

S J

28 de mai. de 2025

·

A estadia foi de 1 noite

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 de mar. de 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Omotola

13 de mai. de 2022

·

A estadia foi de 7 noites

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 de mai. de 2025

·

A estadia foi de 6 noites

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

A limpeza é amplamente elogiada nos quartos e áreas comuns, com muitos descrevendo os espaços como impecáveis. Alguns problemas foram notados, incluindo um quarto sujo e com cheiro de fumaça e uma porta do chuveiro com vazamento.

Avaliações dos hóspedes relacionadas

10

Elizabeth

18 de abr. de 2023

·

A estadia foi de 3 noites

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Vironica

12 de jan. de 2026

·

A estadia foi de 3 noites

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Jacques

5 de dez. de 2025

·

A estadia foi de 2 noites

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

10

Kenneth

1 de set. de 2025

·

A estadia foi de 4 noites

Rooms were cleaned, very friendly and accommodating staff. Will definitely visit again.

10

Nuraan

14 de jun. de 2025

·

A estadia foi de 2 noites

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

10

Omotola

13 de mai. de 2022

·

A estadia foi de 7 noites

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

Mark

20 de dez. de 2023

·

A estadia foi de 1 noite

Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.

10

Douglas

28 de fev. de 2023

·

A estadia foi de 6 noites

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

4

Jamie

28 de jan. de 2022

·

A estadia foi de 1 noite

Room was dirty. Smelled strongly of cigarettes though non smoking.

10

Romolla

1 de mai. de 2025

·

A estadia foi de 1 noite

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos oferecem decoração moderna e camas confortáveis, mas vários hóspedes os acharam pequenos, com vistas limitadas. Outros relataram chuveiros com vazamento e ruído do tráfego ou eletrodomésticos, enquanto alguns notaram quartos silenciosos ou layouts espaçosos.

Avaliações dos hóspedes relacionadas

10

Elizabeth

18 de abr. de 2023

·

A estadia foi de 3 noites

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

8

Eugene

16 de ago. de 2025

·

A estadia foi de 2 noites

It was a great stay although the rooms are small

8

Lekau

10 de jan. de 2026

·

A estadia foi de 1 noite

Carpet needed in the room

10

Jacques

5 de dez. de 2025

·

A estadia foi de 2 noites

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**

8

S J

28 de mai. de 2025

·

A estadia foi de 1 noite

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 de mar. de 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Nuraan

14 de jun. de 2025

·

A estadia foi de 2 noites

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.

8

Vivendhra

20 de mai. de 2024

·

A estadia foi de 4 noites

Nice Hotel with friendly and helpful staff. Hotel is located close to the Mall. Apartments are cleaned daily. Unita are a little noisy due to traffic. Hotel lacks the sea view.

4

Elizabeth

8 de jan. de 2026

·

A estadia foi de 1 noite

Poor design of a room. The bathroom light switch is not by the bathroom but at the entrance and is in series with a light in the entrance so if you turn the light on during the night you wake up the sleepers. Two beds but one chair so to talk or watch tv you have to sit on the bed. No electricity in the bath and no tissues in the room.

10

Douglas

28 de fev. de 2023

·

A estadia foi de 6 noites

I am a single female and i felt safe. The staff at Protea Hotel were extremely helpful and friendly. Everything was in walking distance. The rooms were clean and I had plenty of space.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço se destaca pela cordialidade e profissionalismo, com a equipe frequentemente indo além e a recepção elogiada por ajudar em solicitações como check-out tardio. Uma avaliação relatou um atendimento insatisfatório em relação aos horários do café da manhã em um feriado.

Avaliações dos hóspedes relacionadas

10

Indresen

27 de abr. de 2024

·

A estadia foi de 3 noites

The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.

10

Jesse

15 de nov. de 2023

·

A estadia foi de 5 noites

It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.

10

Janine

17 de jul. de 2023

·

A estadia foi de 3 noites

Always a wonderful place to relax and the staff is always super friendly and helpful.

10

Amy

8 de abr. de 2024

·

A estadia foi de 1 noite

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

10

Pranesh

27 de jul. de 2024

·

A estadia foi de 1 noite

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

Ranjit

28 de nov. de 2025

·

A estadia foi de 2 noites

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Nicola M

26 de ago. de 2025

·

A estadia foi de 5 noites

The staff was phenomenal! The could have not been frienlier. I would very highly recommended recommended this place

10

M

17 de mar. de 2025

·

A estadia foi de 1 noite

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

8

Charis

7 de jan. de 2024

·

A estadia foi de 3 noites

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

10

Shafiq

12 de nov. de 2024

·

A estadia foi de 2 noites

the service at the hotel was amazing. 5 star experience . thank you to the hotel team for making our experience a memorable one.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Ao lado do Gateway Mall, o hotel está em uma localização central, acessível a pé e conveniente para compras e transporte; vários hóspedes se sentiram seguros. Um avaliador considerou as ruas próximas sujas e inseguras à noite.

Avaliações dos hóspedes relacionadas

10

Riaz

16 de out. de 2025

·

A estadia foi de 2 noites

Great loaction

10

Faye

25 de out. de 2024

·

A estadia foi de 1 noite

Lovely hotel and stay for families, centrally located and friendly staff

10

Edwin

29 de jun. de 2025

·

A estadia foi de 1 noite

I found the hotel very good, however the surrounding streets and public areas not impressive, especially at night, quite dirty and I felt unsafe.

10

Vironica

12 de jan. de 2026

·

A estadia foi de 3 noites

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated

10

Bhugwanthi

11 de out. de 2024

·

A estadia foi de 2 noites

Convenient, friendly, great for a short stay!

10

Pranesh

27 de jul. de 2024

·

A estadia foi de 1 noite

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

10

M

17 de mar. de 2025

·

A estadia foi de 1 noite

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

10

CHRISTINA

20 de mai. de 2025

·

A estadia foi de 6 noites

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

10

Dirk

20 de fev. de 2025

·

A estadia foi de 4 noites

Great hotel smack in the middle of everything.

10

Romolla

1 de mai. de 2025

·

A estadia foi de 1 noite

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O café da manhã e a comida são geralmente bem avaliados, com menções a um excelente buffet e comida saborosa no restaurante, além de um ótimo serviço de bar. Um avaliador achou o café da manhã sem graça e teve problemas de comunicação em relação aos horários do café da manhã em um feriado.

Avaliações dos hóspedes relacionadas

10

Elizabeth

18 de abr. de 2023

·

A estadia foi de 3 noites

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.

10

Tiresh Sewlall

21 de jul. de 2024

·

A estadia foi de 3 noites

Dining and bar tender was awesome

10

Amy

8 de abr. de 2024

·

A estadia foi de 1 noite

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

8

S J

28 de mai. de 2025

·

A estadia foi de 1 noite

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.

10

Alistair

6 de mar. de 2023

·

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10

Ranjit

28 de nov. de 2025

·

A estadia foi de 2 noites

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out

10

Omotola

13 de mai. de 2022

·

A estadia foi de 7 noites

The staff were warm, welcoming and very helpful and knowledgeable. Scelo so very helpful, wise and warm what a star - made me feel really welcome from the moment I arrived. Sifiso makes the best cocktails and Ngele sorted my room for me. The rooms were modern and cleaned to a high standard.

10

CHRISTINA

20 de mai. de 2025

·

A estadia foi de 6 noites

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!

8

Charis

7 de jan. de 2024

·

A estadia foi de 3 noites

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 125
fevereiro	US$ 117
março	US$ 106
abril	US$ 110
maio	US$ 111
junho	US$ 117
julho	US$ 122
agosto	US$ 117
setembro	US$ 116
outubro	US$ 110
novembro	US$ 109
dezembro	US$ 137

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $127	21 $117	22 $108	23 $106	24 $106
25 $100	26 $101	27 $110	28	29 $110	30 $106	31 $101

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $95	2 $95	3 $101	4 $101	5 $88	6 $97	7 $106
8 $95	9 $105	10 $88	11 $93	12 $88	13 $84	14 $84
15 $84	16 $84	17 $88	18 $83	19 $82	20 $95	21 $84
22 $104	23 $110	24 $100	25 $100	26 $91	27 $93	28 $120
29 $110	30 $93

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Preços para Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Preços médios mensais

Sobre este alojamento

Localização

Opções de quartos

Suite Executiva, 1 quarto, varanda

Apartamento, 2 quartos

Quarto, 1 cama de casal

Quarto, 1 cama king-size

Loft, 1 quarto

Quarto, 2 camas individuais

Quarto, 2 camas de casal

Avaliações dos hóspedes sobre Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Quem se hospeda aqui?

O que pensam os hóspedes

Políticas da propriedade

Instruções de check-in

Caução

É bom saber

Extras opcionais

Preços para as próximas datas