Comfort Inn & Suites Olathe - Kansas City

On friday night of our stay, there were 2 women in lobby area talking and laughing loudly til 2 Am. Next door a man was in his room talking loudly on the phone. We could hear every word about his divorce. Called desk 5 times, no response, called Choice corporation and told them problem, called Hotels .com who filed a formal complaint. About 4:30 the soccer parents began to fill ice chests across room. At 7 am talked to front desk, explained situation and asked to be moved to another room. Said he would discuss with manager and move us to another room. Came back about 2:30pm couldn't move us cause if someone came in and offered $500 for room they could have it!! Told us manager said if we found another hotel he would credit us one night. I think he firmly believed we would not find one but we found one at Quality in Merriam. Went down to get credit and the worker said the manger was not there he would need to call him in. I said fine. Waited 20 minutes or more to finally get refund posted to credit card.the worker was amazing and went to bat for us. Ask for receipt which i did get. Waiting to see if it does appear on credit card. If not will dispute charges for Saturday night. I would not advise anyone to stay there. The manager said there was someone on at night but neither myself or Choice corporate or Hotels.com could get the person to answer phone. I believe that no one was there. To me this is all unacceptable.

Breakfast menu didn’t change. Garbage always overflowing. Not fresh food. Seating area is not convenient. Tables not cleaned often.

The room needs to be clean. Carpet glued down and a working thermostat to adjust temperature. The walls need repairing.

The staff was friendly and the common areas were clean but the room was barely big enough for two people. The carpet was coming up and the bathroom wasn’t cleaned properly. It was hard to adjust the heat either it was too hot or too cold.

Clean and comfortable room!