Aloft by Marriott BWI Baltimore Washington International Airport

I had no TV remote to watch TV and no one cleaned the room

Everything was great, except I did not feel real safe because every time I went up or down the elevator which I did about 4 times in about a 4 hour span this man was hanging out in the hallway near the elevator bay. I did not say anything to the staff but it was just strange. Everything else was good.

My room was perfect except the coffee maker did not work in my room! The shuttle was on time and the driver was pleasant. I was not aware parking was extra for PARK AND FLY. My past experiences with Park and Fly the overnight parking was included. Overall a pleasant experience.

My room was not clean the bed was hard

The front desk staff upon check in was not very ending. The sale director upon check was outstanding. For a newer hotel, it’s a little run down and a little dirty. The housekeeping staff appears fine. The sales director is great. The support staff does not seem friendly. Maybe it’s a generational thing, but young people just don’t seem to possess that positive energy upon meet n greet and check in. Just an observation.