Mozart Hotel

Erste Tag haben sie ganz ein anderes Zimmer mir gegeben ( klein schmutziges Zimmer, ohne Balkon, ohne Elektrogeräte wie Wasserkocher und Mikrowelle). Nachdem ich ein Gespräch mit denen hatte, ich ein anderes Zimmer bekommen mit Elektrogeräte aber das Zimmer war auch schmutzig und gab es kein Haartrockner im Badezimmer. In dritten Tag wurden meine Schuhe geklaut und das Personal sagten haben kein Idee wer hat das gemacht, obwohl viel Cameras im Hotel gib aber sie sagten Videos wurde gelöscht, deswegen können wir so nicht wissen wie oder wer hat die Schuhe geklaut. Mit freundlichen Grüßen Gulshang Salih

Personalet er veldig hyggelige og hjelpsomme, renholdet er veldig bra, og butikkene ligger i nærheten av hotellet. Det var en fin tur, og alle de ansatte var hyggelige.

Clean hotel, room was a good size with sitting area a kitchen as an addition. Comfy bed

Las fotos son de cuando estuvo bien. Dada la situación del país, creo que lleva años sin una buena renovación. Las habitraciones que dan a la calle, con balcón, está bien. Lo demás correcto y justito, pero en una buena ubicacion

The power doesn't work for hours every day. When this happens, the elevator doesn't work. The bathroom smelled bad, the safe didn't work, and my room was lacking towels. Some extenuating circumstances: it's not the hotel's fault the power goes out; this happens across the city. Also, there was a backup lighting system. However -- it is the hotel's responsibility to notify guests of the fact that the elevator doesn't work during high traffic times of day, particularly in that it makes it impossible to use the elevator in an 8-story building. Fancier hotels in Beirut have backup generators that address this problem. Many people might have been fine paying less for a building with no backup generator, but I didn't have the chance to make this choice bc the hotel was not upfront about the fact that they can't afford one. I have a bad leg and didn't want to have to walk up to the eighth floor when the power went out, so I had them move me to the first floor. However, the room they moved me to was missing basic things like pillow cases and towels. When I complained, they brought me pillowcases, but I never got towels. One of the most concerning features was that the safe did not work in either room. When I asked about this I was told a guy would come on Monday who had the key to set up the safe. The guy never came. It's inexcusable to not have the person with the key to the safe accessible when someone is getting settled in their room. It made me feel unsafe.