Raffaello

Y

Exelente servicio,disfrutamos mucho el hotel

Baignoires eco responsables ?? J ai des doutes !

The facilities were old, and the shower wasn’t hot. The heating didn’t work very well, we had requested four beds, and the sofa bed was uncomfortable. The room had very few electrical outlets, which, for better or worse, are essential for phones, computers, and other electronic devices. However, the house was in a truly splendid location, which somewhat makes up for the room's shortcomings.

Check in was a nightmare - nobody there to receive us. Instead, we had to key in all our information outside the hotel which was not user friendly. We had to reenter information several times before we could get it to work properly, and also scan our passports etc. I called the number but did not reach anyone to answer our questions about how to solve the glitchy keypad entry issues. We were lucky that someone who works there happened to come by and helped us retrieve our key from a locked box that was different than all the other key boxes and she didn't know how to open it. She called someone and someone answered, and she got help. The room was fine, had a nice view, so were satisfied with our stay once we finally were able to check in. HOWEVER, now upon reviewing my credit card statement, I was charged TWICE for the stay! Please arrange a refund, and perhaps you should even consider refunding part of the cost of staying there due to this and the other problems I outlined!