肯尼特廣場白蘭地山谷萬豪費爾菲爾德飯店

The morning of my departure I spent approximately 35 minutes stuck in the elevator. After attempting to use the help phone on the elevator panel with no success, I called 911 to have fire department respond. Later that day I attempted to contact, by phone, the assistant manager, mail box was full, so I left a message with the manager requesting that he call me. I have not heard anything from anyone concerning my experience. I can only assume that they are only concern with is collecting money form me.

Good points: It's clean, welcoming staff, modern looking environment. Bad: One of the selling points for us were pool and hot tub - in reality both of them were closed for repair and the paper the note were posted on looked old... The morning breakfast especially on Saturday were overcrowded and the food unavailable - I had to come three times to finally get the items I wanted - for the $289 per day this is not fair

Everything was very clean, staff was very helpful Pool and eirkout room are both small. But neatcand clean

We had planned a vacation around getting some poolside time in during our down time and when we got there the pool was closed. One of the hottest weeks and we were not happy. They got a free pass to the Y in town for pool access, ok but not Athena relaxing vacation I had wanted since watching tv was the only thing available.

Didn’t know the pool was closed & the person at the desk wasn’t very nice when she told us. Maybe she was having a bad day! Other than that, good experience at this hotel

The front desk lady was straight up rude and not accommodating in the least bit. The pool was the smallest pool ever and was super cold Only put out coffee/tea at breakfast. Breakfast food was awful Room only had doubles, to small for a family of four to be comfortable Told the front desk I wanted to pay cash upon leaving (since they would not let me pay upon arrival) but they charged my card anyway at a ridiculously early hour of the morning Watched the desk charge a kid $4.20 for a small bottle of soda (highway robbery) Just unsatisfactory

this hotel would have been highly rated, except that there was a strong smell of gas in the lobby. When reported, the receptionist agreed and said he would report this to his manager. When nothing was done on the second evening, we decided to call the fire department. We were tired, and it was late at night, and we couldn’t face looking for a new hotel, even though we were frightened for our own safety. The evening receptionist also agreed that there was a strong smell of gas. The fire department came and turned off the gas on the lobby Fireplace. The next day I was berated by the hotel manager, which seemed a most inappropriate response to our concerns about our own safety. shame on the manager who, rather than dealing with the issue told us it was not a problem and the gas levels were at an acceptable level. Is it ever acceptable for a hotel to have a strong smell of gas in the lobby?

I believe this particular hotel has HOSPITALITY right. Clean, comfortable, decent breakfast selection, clean pool with hot tub, 24 hr refreshing infused cold water, coffee and tea available. We loved our stay!

Overall great- clean, efficient, quiet. The jacuzzi isn't working but they have a partnership with a hotel just down the road who will allow you access to theirs. Very thoughtful

I booked this hotel because it had a pool and a hot tub. we weren't alerted when we checked in that the pool AND hot tub were out of service. we didn't find out until we went down there in our bathing suits. I think we should be offered a credit towards our stay when a major facility/selling point like this is not available for our stay.

It was okay. Booked a room for handicapped. It was smelly, which was resolved by opening the window even though it was very cold that night. Bathroom was not that clean, stinker of urine. This was my second stay, the first stay was wonderful, room was clean and everything smelled good.

Grout in tile floor needs better cleaning. Overall room was in good shape.

Great stay - however, bathroom area could use updates shower head was corroded and some mold in tile

Super clean everywhere!! Great breakfast. Nice little touches by the cleaning staff!!

We always stay here when we visit Longwood Gardens. Always friendly staff clean rooms. The breakfast is very nice

Clean, quiet (room away from highway) excellent staff, plenty of parking

Clean room, friendly staff. Breakfast was fine. All-day coffee and tea available. Plenty of parking. Room was comfortable. Location great to Kennett Square and the Brandywine region.

The hotel was very clean and quiet. The bed was comfortable. Breakfast was very good with a great variety of dishes to choose from. We would stay there again.

was not clean doritos and hair in the bathroom. i was running late to my event i had no time to complain and wait gor cleaning. plus hotels .com paid them with a bad credit card that we vouldnt check in till after an hour!

9” black hair in sink. Toilet about to fall off its flange bolts. Run- down overall. No ice machines worked, staff knew but wasn’t mentioned until after checking in. Pretty much a dump

Very nice hotel. Only issue i had was ran out of hot water taking a shower in the morning. Other than that it was a great stay.

The property was nice , but the heating system was extremely loud!

Air conditioning unit so loud it kept waking me up.

The hotel was excellent! But our room was backed into the noisy road. The noise from the trucks and other vehicles woke us up in the middle of the night and it was hard to go back to sleep.

Nice place, clean, friendly check in. Shower area was in need of repairs at wall and ceiling area due to water/condensed steam bc there is no fan. Biggest issue was road noise from Rte 1. Terrible. Earplugs by the bedside should have been the indicator :/. Avoid odd numbered rooms at all costs at this hotel

Got absolutely no sleep due to very loud road right outside the window. Room was average. Staff was very nice though.

The staff was friendly and helpful. The property was generally ok. Basically clean except the bathroom floor (the grout needs scrubbing). We were only there for one night and there was no WiFi. It had been restored the next morning when we woke up. This hotel is located near a busy highway and we could hear the traffic noise throughout the night but especially early morning when it was heavier. But it is conveniently located near Longwood Gardens which we had come to visit.

very Quiet and comfortable.

The hotel was close to Longwood Gardens and was nice and quiet so that was a plus. Unfortunately the beds and pillows were very uncomfortable. The pillows seem to squish down and become too compressed and hard.

Air conditioner was impossible to change. Nearly froze to death.

We arrived very late at a competing hotel, and found my wife and not completed the reservation online. We went to this hotel and Donna at the front desk told us there were no more rooms available even though hotels.com. Showed that there were five available.. It was now midnight and we were stuck. She called her manager and found that there were two rooms that were available From people who are not checked in or not likely to check in so she contacted them to make sure they were coming and found us a room for the night. She went way above and beyond the call of duty and deserves some kind of award. I offered to give her $20 and she wouldn’t take it. Nobody does this anymore! She is a champ!

Hotel was clean and comfortable. The staff was very polite and friendly.

The front desk lady was straight up rude and not accommodating in the least bit. The pool was the smallest pool ever and was super cold Only put out coffee/tea at breakfast. Breakfast food was awful Room only had doubles, to small for a family of four to be comfortable Told the front desk I wanted to pay cash upon leaving (since they would not let me pay upon arrival) but they charged my card anyway at a ridiculously early hour of the morning Watched the desk charge a kid $4.20 for a small bottle of soda (highway robbery) Just unsatisfactory

this hotel would have been highly rated, except that there was a strong smell of gas in the lobby. When reported, the receptionist agreed and said he would report this to his manager. When nothing was done on the second evening, we decided to call the fire department. We were tired, and it was late at night, and we couldn’t face looking for a new hotel, even though we were frightened for our own safety. The evening receptionist also agreed that there was a strong smell of gas. The fire department came and turned off the gas on the lobby Fireplace. The next day I was berated by the hotel manager, which seemed a most inappropriate response to our concerns about our own safety. shame on the manager who, rather than dealing with the issue told us it was not a problem and the gas levels were at an acceptable level. Is it ever acceptable for a hotel to have a strong smell of gas in the lobby?

Tyrone was very kind and professional.

The staff, both day and night, could not be more polite and helpful.

The staff were very accommodating to our family who had gathered for a function. They allowed us to use the breakfast room in the evenings, and helped us to store things in their refrigerator. Thank you to the staff.

Good breakfast clean quiet easy access professional staff One worker gave me great assistance in finding places to eat I believe his name was Rochester

Staff was super helpful and nice!

Overall a comfortable stay with accommodating staff.

Convenient location.

conveniently located near Longwood Gardens.

A nice hotel conveniently located a short drive from Longwood Gardens and the lovely downtown area of Kennett Square.

Wish u could walk to shopping nearby

Very nice hotel close to New Bolton Center, Longwood Gardens, Kennett Square, and other attractions in the Brandywine

Great location

Close to Longwood garden and shops

We really liked the cleanliness of the room and the included mini-fridge and microwave. Our first night the traffic was very noisy so we asked for a room away from the road and the second night was quiet. The breakfast was included and had a nice selection of eggs, waffles, and sausage. The location is central to Kennett Square and there are a lot of good restaurants nearby. The hotel is also only nine miles from Longwood Gardens, which was the purpose of our trip.

A bit old but well kept. Cant really walk anywhere but close to Longwood by car.

Ask for a room on the front of the hotel. There's a lot of traffic noise on the back side

The room was great; two 65" tvs! Nice layout, nice couch area, nice bed. Only negative was breakfast; orange juice machine was broke and last day there was little there. We had to ask if there any spoons; they had them, just hadn't put more out when they ran out. But overall, very nice place.

Good location, easy to get to. Breakfast was excellent.

Decent place to stay but the breakfast was terrible.

Good value for the money. Breakfast included hard-boiled eggs, bacon, yogurt and oatmeal with a variety of toppings, fresh fruit. Clean and comfortable.

Good points: It's clean, welcoming staff, modern looking environment. Bad: One of the selling points for us were pool and hot tub - in reality both of them were closed for repair and the paper the note were posted on looked old... The morning breakfast especially on Saturday were overcrowded and the food unavailable - I had to come three times to finally get the items I wanted - for the $289 per day this is not fair

There was not enough breakfast for hotel guests both mornings. The food was good but ran out way to early.

Breakfast ran out of most things

We always stay here when we visit Longwood Gardens. Always friendly staff clean rooms. The breakfast is very nice

We only stayed one night but all our needs were met. The breakfast options were great.

The hotel was very clean and quiet. The bed was comfortable. Breakfast was very good with a great variety of dishes to choose from. We would stay there again.