Urban Inn & Suites

My stay was Sunday-Friday. The staff were friendly and did try to help, but I felt like they were just trying to appease the customers as best they could as most of the issues were out of their control. The room was not vacuumed and appeared dirty. They finally vacuumed after 3 nights and me letting them know every night. The floors were old and very stained. The hall floors were dirty. The TV never did get fixed. The heater sort of worked. It made a ticking sound. Very annoying. The breakfast was dry cereal, waffles, white bread only jelly and peanut butter. The freeway noise was very disturbing. I would not recommend if you need a good nights sleep or at least ask for the side away from the freeway. The pool and hot tub are broken. The bed was comfortable enough. Unfortunately I had booked the wrong dates and have to stay the following week as well as my room is non refundable. If I had the $ I would definitely stay elsewhere. Update : 2nd week. Room is cleaner but carpet is still in need of a shampoo. Looks dirty and stained. Key reader is not working so the front desk has to let everyone in their room with the master key. They are hoping to have it fixed by the end of the week but could take longer. Definitely inconvenient for the customer as well as the staff. Tv works in this room. Night staff reception was nice about it.

Well I'll have to say the sink didn't drain with the crud the non-slip pad they had in the bathtub was covering up the original no slip piece that was peeling and cracked all the way back and they didn't clean under it the comforter had a few stains on it the floor is stand up pretty bad the bed was comfortable and the water was hot though the fridge worked well the remote for the dish Network didn't work the lady at the front desk wasn't really very nice or helpful they absolutely need to vacuum the hallways and the stairs because it's filthy other than that

Unfortunately, my experience at this hotel was horrible. The hallway was dirty, and the bedsheets had stains that made me question whether they had been changed or washed. I was so disappointed with the cleanliness that I checked out just 45 minutes after checking in.

Dirty. Not clean. I will not stay there again

It was quit chill laid back everything it supposes to be great stay