Homewood Suites by Hilton St. Cloud

We arrived at 5:30 PM to check in to find a sign that whoever was manning the front desk was helping a guest, we waited 15-20 minutes along with 2 other groups before we decided to leave for dinner and come back later. When we returned at 7:00 he was there and seemed frazzled and a bit confused, so I’m not sure what was going on earlier. Overall I like this hotel and have visited it several times and do recommend it, but It seems like there needs to be more than one person manning the entire hotel.

We had 4 suites for a family weekend. Everything was clean, kids enjoyed the pool and the breakfast staff was exceptional.

We had 4 suites for a family weekend. Everything was clean, kids enjoyed the pool and the breakfast staff was exceptional.

We stayed due to the AC in our house being out & it being 95° outside. I got a suite with two queen beds & a pullout couch for myself and my three children so they could actually get some sleep without them sweating all night - which they did! However, the AC unit in the other half of the suite was broken. I reached out to the front desk & suggested that the thermostat may have needed new batteries. Riley came quickly & replaced them. I gave the unit some time to adjust & hoped the room would cool off. It did not. I brought fan with (thankfully) & tried to use it to pull cold air from the other room to mine, but it just ended up making both rooms hot. My kids fell asleep with their AC working fine. As the kids were sleeping & the website indicating that there weren’t any rooms left that would accommodate all of us, I messaged the front desk staff & told them that they need to have the unit looked at before they rent the room out again. It was about 80° in my half of the suite & there was nothing I could do to cool it. Also, while I know pullout couches aren’t terribly comfortable, but my word! It was like sleeping on springs with one layer of cotton makeup pads with some random nuts & bolts thrown in for good measure. When the kids woke up & came to me even they stressed how hot it was where I slept & refused to even go in that side of the room. Pool was clean. Breakfast was good. Staff was kind. Front desk staff said no discount due to me having booked through Hotels.com.

We stay here frequently and are always pleased