Hotel Da Luz

Breakfast (they started charging for the egg), hot water in the shower and smell of mold on the room

We chose Last Luz Hotel based on what appeared to be reasonable reviews, however our experience was extremely disappointing. There was no hot water in the shower, and the Wi-Fi did not work in the rooms, which was a major inconvenience. The linen and towels were visibly stained, which is unacceptable for any hotel. Our booking included a complimentary bottle of sparkling wine, which was never provided. I raised this issue four separate times with reception, and each time was told they were “speaking to the reception manager, Elso Lopes.” Despite this, there was no follow-up, no communication, and no resolution. Breakfast was also very poorly managed. We arrived at 7:00am and asked for eggs, only to be met with a rude response stating we would need to wait. We were happy to do so, however by 8:00am there were still no eggs, at which point we left without eating. Overall, the service was hostile and unwelcoming. Staff did not smile, appeared disengaged, and gave the impression they did not want to be there. Basic hospitality and customer service standards were not met. Unfortunately, based on our experience, I would not recommend this hotel

We stayed in a ground-floor room. The laminate flooring was already swollen from the damp and smelled musty. The patio door couldn't be locked. The shower cubicle didn't have a sliding door. There were plenty of towels, and everything was clean. The beds were good, and although the air conditioning could be adjusted, it seemed to make hardly any difference. Breakfast was okay; scrambled eggs cost an extra €1. We only stayed one night (€122). The atmosphere was very pleasant, and the staff was friendly.

Ohh my god, please do not go to this hotel. Its a scam, and hotels.com is not taking responsability of this. I arrived at 1am to the hotel, and they said they didnt have rooms available (and we had the reservation confirmed, and we had to go to another hotel, which was a motel, without water) and then the next day we went back adn they gave us a room, and surprise no hot water. For 100 euros, you rather go to many other places in the area. This hotel is really bad managed and they dont have hot water, check the reviews from google, not form hotels. And please think twice about using hotels.com, UNTIL TODAY THEY ARE NOT BEING RESPONSIBLE WITH THIS.

I stayed here for one night before catching a flight to another island. At €100 per night – the most expensive rate I’ve paid on Cape Verde – it was a huge disappointment. As a Gold Member on Expedia, I was promised a bottle of sparkling wine, which was missing. Instead, my room came with a cockroach (photo attached). Maybe it drank the wine for me. The air conditioning didn’t work, the shower drain was clogged, and mosquitoes thrived in the stagnant water. Housekeeping seemed questionable too – the first thing I saw was a squished mosquito smeared on the wall. When I asked for another room, the night porter said the hotel was fully booked. For one night, it’s manageable, but for this price, you’d expect better. Breakfast was fine, though I never got my omelet after waiting 30 minutes. The cockroach, however, met its end and became a feast for ants by morning. I wouldn’t recommend this hotel – it’s way overpriced and feels too "eco-friendly" for comfort.