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Charlie Vila Nova Conceição Jacques Félix - Image 1
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Charlie Vila Nova Conceição Jacques Félix - Image 5

Charlie Vila Nova Conceição Jacques Félix


Amenities

  • Free Wi-Fi

  • Hot Tub / Jacuzzi

  • Non-Smoking Rooms

  • Self Laundry

  • Fitness Center (nearby)

















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Guest reviews

4

Nadia

IAN-logo

6 Dec 2023

·

Stayed 2 nights

From the get go communication was an issue. Hotels had not sent me a confirmation number, Charlie didn’t have me as a guest. When everything was clear, I arrived but they had never sent me any codes to enter or apt number, nothing, after 1hr and thanks to the person at the front desk, I was able to get into the apt. The building is very secured, but they never gave me any kind of keys or code to enter the main entrance. Every time I returned to the building I had to call through intercom, and depending on who was on the other side it could have been an easy name and apt number, or a long list of questions like what’s the stamp the 10th page of your passport, beyond ridiculous. The apt was ok, as soon as I walked in there was a distinct odor, one of the windows did not have blinds or curtains so it was hard to sleep with the bright lights coming into the room. Also the airplanes noise, all day and night, every minute or so, very loud and not ideal after arriving from a 12hrs+ trip. The building is well located, the neighborhood is top neighborhood in São Paulo. Very safe walkable, there are stores, spas, studios, restaurants, supermarkets all within walking distance.
From the get go communication was an issue. Hotels had not sent me a confirmation number, Charlie didn’t have me as a guest. When everything was clear, I arrived but they had never sent me any codes to enter or apt number, nothing, after 1hr and thanks to the person at the front desk, I was able to get into the apt. The building is very secured, but they never gave me any kind of keys or code to enter the main entrance. Every time I returned to the building I had to call through intercom, and depending on who was on the other side it could have been an easy name and apt number, or a long list of questions like what’s the stamp the 10th page of your passport, beyond ridiculous. The apt was ok, as soon as I walked in there was a distinct odor, one of the windows did not have blinds or curtains so it was hard to sleep with the bright lights coming into the room. Also the airplanes noise, all day and night, every minute or so, very loud and not ideal after arriving from a 12hrs+ trip. The building is well located, the neighborhood is top neighborhood in São Paulo. Very safe walkable, there are stores, spas, studios, restaurants, supermarkets all within walking distance.

2

danilo

EXP-logo

3 Dec 2023

·

Stayed 2 nights

The check in service , working out the entry procedures, trying to extend my stay, etc was HELL. Everything has to be done through whatsapp and everything took ages: For example: I extended my visit but they did not extend the facil recognition at the main door.As a result,I came back from lunch and I had to wait 40 minutes outside, 34 C grades, wanting to go to the bathroom , until they solved it. And If I had no phone at hand? I would have been left with no solution. If I had to get a plane: I would have lost it. And that`s not the only problem I got with the service, also when I wanted to extend my stay, another hour on the phone, twice!. I wouldnt recomend this company- room operator( Charlie)
The check in service , working out the entry procedures, trying to extend my stay, etc was HELL. Everything has to be done through whatsapp and everything took ages: For example: I extended my visit but they did not extend the facil recognition at the main door.As a result,I came back from lunch and I had to wait 40 minutes outside, 34 C grades, wanting to go to the bathroom , until they solved it. And If I had no phone at hand? I would have been left with no solution. If I had to get a plane: I would have lost it. And that`s not the only problem I got with the service, also when I wanted to extend my stay, another hour on the phone, twice!. I wouldnt recomend this company- room operator( Charlie)

2

Eduardo

EXP-logo

4 Apr 2023

·

Stayed 3 nights

Worse experience ever! The bedroom door had a broken handle we couldn’t access the room we had to live the premisses asap bc nobody from Charlie answered to sort our issue and it was 12am! No front desk to give us support when needed .
Worse experience ever! The bedroom door had a broken handle we couldn’t access the room we had to live the premisses asap bc nobody from Charlie answered to sort our issue and it was 12am! No front desk to give us support when needed .

6

Alexandre

IAN-logo

12 May 2025

·

Stayed 3 nights

Apesar de existirem 03 panelas, apena 01 poderia ser usada no cooktop. Loucas e copos sujos. Não tinha toalha de rosto. Unidade com excelente espaço, porém desgastada.
Apesar de existirem 03 panelas, apena 01 poderia ser usada no cooktop. Loucas e copos sujos. Não tinha toalha de rosto. Unidade com excelente espaço, porém desgastada.

8

Francisleo

IAN-logo

10 May 2025

·

Stayed 1 night

O ponto positivo foi ter funcionado desta vez o reconhecimento facial para meu acesso. Ponto negativo foi o tamanho pequeno do quarto e o atraso para a liberação da minha primeira entrada. Primeira vez que isso me acontece na rede Charlie.
O ponto positivo foi ter funcionado desta vez o reconhecimento facial para meu acesso. Ponto negativo foi o tamanho pequeno do quarto e o atraso para a liberação da minha primeira entrada. Primeira vez que isso me acontece na rede Charlie.

601 Rua Jaques Félix, Vila Nova Conceição, Moema, São Paulo, São Paulo State, Brazil

Location

Located in Moema, a neighborhood in São Paulo, Charlie Vila Nova Conceição Jacques Félix is in the entertainment district. Paulista Avenue and Avenida Engenheiro Luís Carlos Berrini are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit São Paulo Zoo. Looking to enjoy an event or a game? See what's going on at Allianz Parque or MorumBIS.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00


Good to know

Additional policies and info about this property.

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FAQs

No pets are allowed, but service animals are permitted.


Check-in is from 15:00, and check-out is until 11:00. Contactless check-in and check-out are available. Additional transaction fees may apply for local residents, and guests may need to present specific documentation for children under 18 years at check-in.


The property is located in Moema, São Paulo, in the entertainment district. It is close to Paulista Avenue and Avenida Engenheiro Luís Carlos Berrini, with Ibirapuera Park nearby for natural beauty. Allianz Parque and MorumBIS are also within reach for events and games.

Children are welcome at the property. However, rollaway or extra beds are not available, and cribs are not provided.


The property does not offer cribs or extra beds. Guests should note that advance requests for additional sleeping arrangements are not available.


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