Flatiron Hotel by Madison Square Park

There was an issue with their booking system and they had to move me to a nearby hotel. The communication around this was not handled well, I found out about the issue when I received an email regarding having a card on file for the new hotel. It took several calls and chats to find out that I was being moved to a new hotel and to confirm that I had a room. I received an email as I was boarding my flight to NYC that my stay had been cancelled. Overall the actual hotel was great but the poor communication around the room situation would make me hesitant to book another stay with Sonder.

Spacious room in a great location.

Great room. Room temperature was either freezing or warm. Shower water temperature was either scalding or cold. Internet was virtually non existent. Great location!

Good location. Staff did not allow us to check into our room at 4pm, although our check in time was 4pm. When we went to our room, staff was still cleaning our room, even past 4pm. We then had to wait 30 minutes in the hallway for the room to inspected. Very unprofessional and untimely of them.

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