Hilton Garden Inn Aberdeen

We got in late after traveling all day and bar was closing but bartender still served us a couple of ice cold beers and stayed open for a little while for us!

Elevator was out and they didn’t put up signs nor inform anyone

The lobby was incredibly hot and humid, no air conditioning was on and all the doors were propped open for “ air flow” . This made eating extremely uncomfortable considering my the amount of flies landing on you and your food. Bottles of water in the room were $3 EACH !! For a Hilton property I was incredibly disappointed. Will not return !

The staff were awesome, the room was clean, the pool was nice and the hot tub was great!

Fireplace in lobby was nice and welcoming. Thought breakfast was included but was not.

Clean, really pleasant personnel, good basic breakfast and dinner selections, very dog friendly

DIfficult to join WiFi - and requires you to sign up for something to get free, low speed connection. Expensive Breakfast. $5 for a bottle of water?

the king suite does *not* have a separate room as described which was disappointing since we were traveling with a little kid and dogs. the pool was absolutely packed - way above occupancy levels - we left after 10 minutes of trying to swim with our son. the staff was nice, the hotel was up to date and clean. just disappointed we weren’t accommodated the way we were expecting.

There's nothing wrong with this property's location and the condition was generally okay (although there was some water damage in our bathroom, inadequate ventilation, and low water pressure - at least on the 4th floor). This Hilton Garden Inn seems to think they're fancier than they are. Charging $3 for bottled water left in the rooms (mini-bar style) and exorbitant fees for items available in the pantry at the front desk - still not terribly unusual. But do know that Wi-Fi isn't free unless you sign up for their rewards program, and then you only get their basic speed (which was enough to stream on a Roku stick). Otherwise, it's $4.95/day for hi-speed wi-fi. What earned them the 2-star overall rating, however, is the breakfast scam. I booked through Hotels.com and paid an extra $10 on top of the nightly rate for breakfast to be included. Their breakfast setup is an 80s or 90s style choice of buffet or a la carte, done table style. I told the front desk AND the restaurant staff that we had pre-paid for breakfast and was advised that it would be taken care of at checkout. I was charged separately for breakfast at checkout and when I showed the clerk my Hotels.com receipt indicating breakfast was included, she told me "we don't do that" and indicated it was my fault for booking through a 3rd party site. I left and called Hilton's corporate customer service number and was basically told the same thing. I do NOT blame Hotels.com for this.

Brand new spotless hotel. Absolute silence overnight. Nice people. Bar in the lobby made dirty martinis.

We came into town for a funeral, being a long time Hiltons member the choice was easy, but the room was not clean upon arrival and during our 3 day stay, they NEVER once came and cleaned the room or brought us clean towels.

Check in by Cheryl was sour. Room had black mold on ceiling. Asked for new room. Less mold on ceiling but heating unit was LOUD on thermostat. Turned it off and bundled up. Horrible allergies all next day.

I booked through Expedia. The room I booked was a king suite. When I checked in it smelled of smoke. When I asked for another room, they could only give me a Queen room. Because it was an Expedia booking, they couldn't refund me to give me another room, so I waited 45 minutes to get a manual key after travelling for many hours. The room I was given was OK, but the AC was so noisy I couldn't use it and the bathroom sink didn't drain. I am very disatisfied with the hotel.

Spiders crawling across the bed, Coffee maker didn't work

Staff was friendly and efficient. Facilities were clean and maintained. Easy access to/from the highway.

We were put into a room that had an obvious ceiling leak and it was raining and dripping on the bed.

Clean, modern facility.

Brand new spotless hotel. Absolute silence overnight. Nice people. Bar in the lobby made dirty martinis.

Quiet and clean

A great stay! The front desk was welcoming and kind. The only thing I suggest is vacuuming under the beds more often. I found a half smoked black and mild under there. Since an incidental fee is charged, I may have been charged if I had not found it.

Great room

Clean, quiet, easy to find!

Don't do it. The ratings and pictures make this place sound good, but it is a hot mess. We had a room block for our baseball team and whenever families would call to reserve a room the hotel staff could not find our block. Then the hotel cancelled the rooms in error the day before we were all scheduled to check in. The wrong family was sent the cancellation emails. Everybody had to call back to have their rooms re-booked before they were sold out. Customer service is non-existant. If you have any issues, big or small, they are not going to help. Beds are super creeky and loud, our air conditioner rattled on and off all night. A family on our floor got locked IN their room (locking mechanism malfunctioned) and it took the hotel over 30 minutes to get them out. All they had to do was get permission to let them out through the adjoining room and it took the hotel 30 minutes to figure this out. The pool was really tiny, and both treadmills were broken in the fittness room. The only positive was cleanliness and location, but you should get more than bare minimum expectations from a Hilton.

The bed was way too hard!!!!!!!

Nice room

I booked through Expedia. The room I booked was a king suite. When I checked in it smelled of smoke. When I asked for another room, they could only give me a Queen room. Because it was an Expedia booking, they couldn't refund me to give me another room, so I waited 45 minutes to get a manual key after travelling for many hours. The room I was given was OK, but the AC was so noisy I couldn't use it and the bathroom sink didn't drain. I am very disatisfied with the hotel.

It's very clean, the beds are comfortable, the staff is accommodating. It would be nice if there were complimentary coffee, tea and cookies out most of the day.

Terrific service, cool clean room with blackout shades. Slept like a baby.

Clean....quiet...hotel stay was the best

Check in was easy and friendly. The room was perfect for us just as expected.

As a lifelong traveler and Hotels.com customer who travels frequently with family, but especially on a regular basis for business, I am happy to say that this was one of the best hotels and customer experiences I've had in a very long time. The hotel and front desk manager, Thomas/Tom was a major reason! He went out of his way to accommodate my son and I, who were in town all weekend for Cal Ripken little league tournament! Cannot thank Tom and his team enough for all they did to help us and make us feel so welcome and appreciated - as a Hotels.com AND Hilton Honors customer!!!!!

We got in late after traveling all day and bar was closing but bartender still served us a couple of ice cold beers and stayed open for a little while for us!

The hotel area is very convenient to restaurants and shops. When I booked the hotel I added breakfast for 12 dollars and when I was about to get breakfast the kitchen staff told me I cannot since I don’t have a receipt that’s signed for breakfast. When I checked in NO ONE GAVE ME A RECEIPT. It’s frustrating because it’s hard earned money wasted. When I complained front desk is treating me like I’m stupid and very rude because I don’t have a receipt and no one gave me a receipt. Terrible

Tom at the front desk went above and beyond to greet us and make us feel welcome. His helpful dining recommendations were excellent as well. Kudos!

Staff were very helpful and accommodating.

Don't do it. The ratings and pictures make this place sound good, but it is a hot mess. We had a room block for our baseball team and whenever families would call to reserve a room the hotel staff could not find our block. Then the hotel cancelled the rooms in error the day before we were all scheduled to check in. The wrong family was sent the cancellation emails. Everybody had to call back to have their rooms re-booked before they were sold out. Customer service is non-existant. If you have any issues, big or small, they are not going to help. Beds are super creeky and loud, our air conditioner rattled on and off all night. A family on our floor got locked IN their room (locking mechanism malfunctioned) and it took the hotel over 30 minutes to get them out. All they had to do was get permission to let them out through the adjoining room and it took the hotel 30 minutes to figure this out. The pool was really tiny, and both treadmills were broken in the fittness room. The only positive was cleanliness and location, but you should get more than bare minimum expectations from a Hilton.

The staff did not follow up on requests to fix things (i.e, remote) in the room.

From the two ladies in front who were courteous and professional, represented the Hilton brand marvelously. We will return again. Thank you for a great first time experience.

We were met by Thomas who was super friendly and gracious. He upgraded our room at no charge and made sure it was to our liking. When I found out I left my bag out of town he suggested many local stores to shop and even knew where the sales were. All interactions with the remaining staff were polite, professional and patient even when dealing with a hostile guest. I will stay at this location every time we are in town. The room was clean, neat, smelled wonderful and met our family needs. The location was great as it was close to the interstate and had all of our favorite restaurants near by.

Property was fine. Check in had me pay again when i had my expedia receipt. Sure hopr im not charged twice.

conveniently located

Close to restaurants, friendly staff, nice room, food was great

Convenient for all your local needs, pharmacy, restaurant, and sporting park!

conveniently located off of I 95, clean room, friendly staff

Overall, I thought this was a great location with convenient food options.

Liked proximity to Cal Ripken Experience, which is why we were there!!

Location was very convenient. The hotel is clean and comfortable. Centrally located.

Great location off highway and close to Ripken. A lot of shopping and restaurants within walking distance including the Green Turtle

Staff was friendly and efficient. Facilities were clean and maintained. Easy access to/from the highway.

Hotel was quiet and clean. The staff was friendly, efficient and professional. The area was right off of Rt95 with many other chain hotel options but I can recommend this hotel as a convenient clean location.

We got in late after traveling all day and bar was closing but bartender still served us a couple of ice cold beers and stayed open for a little while for us!

Close to restaurants, friendly staff, nice room, food was great

The place is excellent. I went to the restaurant and ordered something to eat and decided to bring it up to the room to watch TV. I ordered a burger and fries and both were GREAT! The bad was comfortable and i did seem to gt a good nights sleep.

The hotel area is very convenient to restaurants and shops. When I booked the hotel I added breakfast for 12 dollars and when I was about to get breakfast the kitchen staff told me I cannot since I don’t have a receipt that’s signed for breakfast. When I checked in NO ONE GAVE ME A RECEIPT. It’s frustrating because it’s hard earned money wasted. When I complained front desk is treating me like I’m stupid and very rude because I don’t have a receipt and no one gave me a receipt. Terrible

Free breakfast was confusing. You received a $12 pp bill by a waitress for a self-serve breakfast with a tip expectation. Waitress and front desk then explains that the breakfast will be charged to your credit card but After you checkout, the hotel will remove the breakfast charge. Still haven’t checked on this nonsense. Even if the hotel did remove the charge, this is still a terrible “free breakfast” process for hotel guests.

Great Restaurant and Front Desk Customer Service Team

Everything was very nice. The breakfast is not included. The breakfast options were a bit confusing and over-priced.

The hotel was fine, but they charge you a $50 incidental fee and breakfast is $12/person. I picked this because it was one of the lower priced ones, but this made it one of the higher priced stays.

DIfficult to join WiFi - and requires you to sign up for something to get free, low speed connection. Expensive Breakfast. $5 for a bottle of water?

Brand new spotless hotel. Absolute silence overnight. Nice people. Bar in the lobby made dirty martinis.