伯利恆凱悅嘉軒酒店

Awesome. Only downfall was the extra 27.00 bucks for garage parking across the street. Other than that they nailed it. Breakfast was great...

It was not clear that the hotel did not have its’ own parking. The only parking available is across the street at the municipal garage for $12/day.

The property was very nice. After hotel validated my parking ticket for the garage parking. It did not work. Walked back to hotel to have then re-validate. I was told they didn't know what to do in this case. However the girl at the front desk called the garage people. After much back a forth with them, I was told to walk back to the garage and tell the attendant that if the ticket still did not work to call the office and they would allow me to exit. After getting back to my car and attempting to exit the garage again, the re-validated ticket still did not work. We then called for help, the attendant appeared on the screen and told us there was nothing he could do and they we would have to pay to exit. He then rudely hung-up! We called foe help again, until finally the attendant sitting in the office behind the the dark windows came out and allowed us to exit. This put a damper on the rest of the trip and I will not use the hotel again because of the parking.

Only complaint was that the indoor pool was closed. My grandson was looking forward to swimming in it.

Front desk staff was not friendly. I was charged 25.00 for an early check-in even though the room was ready and the hotel was not busy. I was also charged 12.00 by the hotel to park in a public parking garage across the street. I was never told at check in about the fee. Paid almost 200.00 per night and they don't even give you a bottle of water in the room. This is a 2.5 star at best.

Place was great! But unfortunately the parking is inconvenient.

Always enjoy my stay with Hyatt in Bethlehem. The only down fall is the parking garage. It smells like urine.

No complaints with room, cleanliness. Pool is postage stamp-sized. Breakfast is just so-so, has a selection with some hot food, though fairly basic. I guess I didn't look closely enough----- parking is $10 per night.

Great stay. Spacious room. Terrific breakfast bar. Friendly staff. Exceptionally clean. Parking garage $12 daily across from hotel.

The pool was out of order which was a huge inconvenience especially since I booked this site specifically for that. The room we were in must have had an animal before because my husband (who is allergic to cats and dogs) got a severe reaction.

Staff and service was great. Breakfast was 10/10. Room carpet, bedding and furniture was dirty and needs replacing.

We pay a lot of money for a few days There were insects in the bathroom. And they don’t provide the service to go to the airport

The property was very clean. Checking in and out was easy. Staff was kind and helpful. My only complaint was my room was not serviced by housekeeping i.e bed not made, and garbage not removed. Other than that, it was a great stay.

Very clean,comfortable and quiet

REALLY CLEAN

This Hyatt was a bit of a disappointment. The property could use a good deep clean. The upholstery in the common areas, carpets, etc. The hvac unit in the room was very loud and ran constantly, not just when the compressor was engaged, even with the fan on auto. Made it hard to sleep. Breakfast was good and the location is good in downtown Bethlehem.

Our stay was "o-k" overall. The first room we checked into smelled immediately of chlorine. Even though it was cold the room itself was humid and damp, ie the bed sheets felt like they were wet? There were stains on the wall, curtains, sofa, ottoman.... We asked for a different room the next morning and the morning staff were very apologetic and accomodating, telling us they would store our luggage until the afternoon when a new room would be ready. The afternoon staff treated us a bit differently but we received a new room regardless. The 2nd room was good enough; at least it didn't smell of chlorine and the humidity issue was resolved. However the room itself still had stains on the wall, a broken wall panel, and a ripped ottoman. I also used the fitness center a few times, it had pretty much what I needed for cardio and weight training but it felt a bit cramped when there were 3 persons using the facilities at the same time. The breakfast spread was pretty nice compared to some other hotels; had typical sausage, eggs, potatoes, oatmeal, option to make breakfast burritos, cereal, fruit, yogurt, bagels, doughnuts, etc. Overall it was an okay experience.

The hotel is conveniently located - easily walkable to Main Street restaurants, shops, etc. Parking garage and bus stop right across the street. The rooms are quite comfortable and large. Do not expect room to be cleaned - sheets, towels, etc. - during your stay if over one night. Ice is only available on certain floors. There is not enough staff manning the front desk and bar, so it was impossible to sit with friends and have a drink if folks are checking in. Only one person manning both! Other than those little glitches, this is a good choice in a safe area.

Very clean and spacious rooms.

Breakfast was very good and rose keep it very clean!! Only problem had to askfor fresh towels three times and housekeeping didntclean room everyday

Right in the heart of Bethlehem, handsomely appointed and spacious room, warm decor, spa shower amenities, fluffy towels, good blackout curtains, friendly staff.

Property was fine . Clean and comfortable. But showers were luke warm at best. After a 10hr shift outside a hot shower is priceless .

Only complaint was difficulty sleeping due to location of room. Lights from I’m assuming transportation center were shining into window all night. Unable to fully block out even with curtains closed.

Bed comfortable and pillows great. Room clean with a fridge but no microwave. No hot water after the first day.

AC/heating unit was very loud and sleep disruptive.

We were very happy with our room at Hyatt - clean and nicely laid out. Our only draw back was that we got an end room that must have been too close to the mechanical equipment. There was a loud hum in the bed area the whole time we were there and was annoying when we were trying to sleep. We would stay there again as it was a very nice hotel.

The hotel did not provide hot shower. the water was barely warm. I told the associate and they said they were going to fix the problem the next day, but the second day we couldn't take a hot shower either. The breakfast was poor and the cafeteria was cold since it was closed form the main entrance. My parents are 75 year-old and it was a very uncomfortable stay for them . I would appreciate at least have a partial refund of both rooms mine and my parents.

Every aspect of our stay was excellent except that we did not like the shower and the half-way glass door on the shower as it was difficult getting into the shower to turn on the shower head. This type of door allowed for a surmountable amount of water to get onto the floor.

Location is great and in quick walking distance to Main St. Parking was easy, directly across the street in the garage. Room was a nice size and clean. A lot of lighting options were nice. Our only dislike was the bathroom sink was not in the bathroom but outside on an adjacent wall. This was concerning for hygiene reasons after using the facility and having to open the bathroom door without washing hands in the bathroom itself. We were overall pleased and would definitely stay again.

Solid, spacious and clean rooms. Very comfortable bedding. Cool restaurants and brewery nearby. Appreciate the 12 noon checkout. Will return!

I especially liked the friendliness and kindness of the staff. I felt very welcomed at the Hyatt.

check in was horrible

Everyone one was EXTREMELY courteous and polite. Quick to smile and say hello. Eager to please and make your stay more enjoyable. The hotel was VERY clean! Our bed was comfortable. And breakfast was fantastic!

Very walkable location. Good free breakfast. Friendly staff, but multiple problems with the check-in process and they told us the next day that they had not checked us in correctly and they had put us in as a “no show” in the computer which then created multiple minor issues during our stay.

The staff was amazing! I would rate my stay excellent except when I tried to call to schedule the airport shuttle, the hotel phone rang busy for the entire day, customer service couldn't reach them either so I had to pay for an Uber. Also our room was big but had some issues with water temp and the ceiling looked like it had seen some leaks and there was spackle on the wall. Otherwise, everyone was great and it was a nice place to stay.

Nice stay. Only dislike was our request for later check out (only requested one hour extra) was denied because they said they needed time to “turn the room over” although it was a Sunday afternoon and hotel was empty. Other than that stay was great!

Room was clean, some staff was rude, and I was over charged… check your bill before you leave.

The staff was amazing. Very kind and helpful. Location to downtown is perfect. Parking in the parking deck was convenient.

Maggie at the at the front desk went above and beyond. She made my stay perfect.

Booked months in advance and quested 2 rooms near each other and waited longer to check in for this request be accommodated was not executed. Front desk failed and did not attempt to recover. Breakfast staff was very kind and kept items stocked and clean.

Walking distance to all attractions

Great location and the best value in the area.

The hotel was easy to get into. Parking is across the street in parking garage, however you can drop off bags and then park the car. It wasn’t that inconvenient. Staff were super kind and they were smiling! Very refreshing. Our room was lovely with a large sitting area and very comfortable king sized bed. We would stay here again.

Right across the street from the Bethlehem Transportation Center. A good number of sketchy people hanging around near the hotel

Parking is across the street next to a late night bus stop. Doesn’t feel safe. Otherwise the hotel is great.

Very pleased, exceptional on every level. Two block walk to vibrant downtown of Bethlehem, parking across street, friendly, helpful staff, well appointed room, and the best breakfast buffet we've had in years. Highly recommend.

This hotel was in a great location, walking distance to everything! It was clean and the rooms were spacious. I will be returning

Hotel and facilities are nice. Staff was very accommodating. Centrally located but across from bus station and a good number of street people hang out right across the street from the hotel.

Centrally located property, dining and shopping walkable. Friendly staff. Room spacious and clean.

Hotel was nice. Area was a little sketchy. Parking garage was a bit annoying

We liked the location of the Hyatt Place hotel as we were only a few blocks away from the Historic Hotel Bethlehem, where we attended my brother's evening wedding. Due to the cold whether, my daughters and I decided to take an Uber to an from the wedding venue. Earlier in the day, we had the opportunity to walk and take a look at some of the local shops in the area. The hotel was clean and overall the room was nice. However, we were next door to the ice machine and found the room to be quite noisy. There is a parking lot across the street from the hotel and overall it was relatively easy to park and walk to the hotel (the parking lot could benefit from having better signage though). The hotel offers complementary breakfast which is convenient, but I found to food to be disappointing. The scrambled eggs were nasty, the bacon bits were very dry. The oatmeal was edible if you add nuts and fruit. Nevetheless, we would stay at this hotel again but would probably have breakfast elsewhere.

We had a wonderful stay at this hotel! Everything was incredibly clean and well-kept, and the staff were so friendly and helpful throughout our visit. The location couldn’t be better – super convenient and walkable to lots of great spots. Great variety at breakfast and everything was fresh and tasty. Overall, a really lovely experience. We’d definitely stay here again!

Parking is across the street. It’s a shared parking with public transportation and parkers. The breakfast was ok. The breakfast are was crowded. I did get gluten free bread upon request.

It was clean, spacious, and nice breakfast. The staff serving the breakfast were so nice and the food was good.

Given the brand & per diem price for a room at this hotel, the breakfast food quality should be healthier & more expansive. The use of powdered eggs is extremely cheap. Further, there should be early evening snacks available given the brevity of breakfast offering.

Very friendly staff, breakfast was really good

Very pleased, exceptional on every level. Two block walk to vibrant downtown of Bethlehem, parking across street, friendly, helpful staff, well appointed room, and the best breakfast buffet we've had in years. Highly recommend.

Parking was very inconvenient, the pool was not large like the picture online portrays. Free breakfast was cold. Ended up leaving a day early and didn't get a reimbursement or a call back from the manager. Overall not happy with the experience.

The staff was extremely friendly. The only black eye on my experience was the awful breakfast in the morning.

Excellent stay. Friendly staff. Room was spacious and clean. Bed comfortable. Breakfast was surprisingly good. Lots of choices.