Comfort Inn & Suites Carbondale University Area

The hotel is just ok for sleep, elevator is slow and I did no see fire department check on it, a little dirty inside elevator.

We were forced to checkout prematurely due to safety issues. The smoke detector in our room was missing and the elevator was not working. We were told the owner was out of the country and they couldn’t do anything about the safety issues. We have stayed several times previously and I must say the place is on the down hill slide. NEVER AGAIN.

Hotel was clean, updated and everyone was friendly. Pool in good condition, nice workout area and breakfast was great.

Great location not far from many food locations. Pool is nice. Outside patio is nice with swing and grill and firepit.

Broken key cards — they didn’t work for the pool or the gym— the night manager informed me they had spoken to day management regarding the issue — day management was gone from the front desk for over 20 minutes as I stood there waiting, then took a phone call as I continued waiting (LOL) and then argued with me and told me my key card DID work for the gym (smh)

On their website it shows pictures of a hot tub in this location that’s why I’ve picked it for 175$ but as soon as I arrive there is no hot tub by the pool, my room is empty just a bed, dresser, and tv the curtains are stained to hell and nasty. Not worth the money and very disappointed. Will not be back and neither will my friends or family

We stayed here a couple years ago, and they’ve definitely made some improvements since then. The pool area has been updated, and I’m almost certain the room bathrooms have been updated, too. Everything was clean and functional, and the front desk staff was very friendly. There is also a decent continental breakfast.

Vending machine not working.

The pool was absolutely disgusting.

The staff was nice. The linens and curtains were not clean. There was an old dried up contact lens on the sink in the bathroom. There was no chair for the desk. I asked for a cot with my reservation and there was none. The eggs were not great, the gravy for the biscuits was watery. There was no cream for the coffee, the decaf was cold. There were no towels at the pool and confusion over what time it opened. Wish it was open earlier. There was also signage for proper use of the spa/hot tub but no hot tub. There was no regular coffee in the room. Waffles were good. Upstairs ice machine was broken. It's really not nice walking into the lobby with the dumpster nearby. It was very stinky. :( So overall a lot could've been better. But it was inexpensive, location was good, staff was nice, some of the breakfast was good, and my daughter enjoyed the one hour of swim time she got-even without a towel. It was also nice that we could sign in to Netflix.

All good, clean room and friendly staff. Fitness room could use a few more items and breakfast menu as well. But well worth the price as is.

Everything is what you expect for a hotel/inn everything was clean and provided breakfast as well

Room was dirty and smelled like smoke. There was mold on the ceiling, and the light that shined into the room made it hard to sleep even with the torn shade. It was way over priced and disgusting. Don’t stay here!

Overall good for the price. Only thing I didn’t like was that in my room the bottom of the shower curtain had major mold that I didn’t see until after I got out of the shower and the room curtain had holes and stains and needs desperately to be replaced. Other than that everything else was acceptable!

Food left in the freezer; chicken and burritos? Sticky food chunks on table in room, pubic hair in tub and floor, dirty comforter.

I booked this place for my wife, her sister, and our niece because it had decent reviews and was allegedly a 3-star hotel. We happened to read more recent reviews and they were bad... and more accurate as it turns out. The front desk staff was friendly. No issue there. The first room the ladies got was infested with 50+ lady bugs buzzing and flying around. Yikes! The second room they got had only 5 of them, and they decided to deal with it. That room looked to be in the middle of a remodel, or needed one. Not sure which, but it certainly wasn't 3-star quality. One of the wash clothes had a big hand print on it. It would be impossible not to have seen it when the washcloth was folded. The front desk did replace it with a clean one, but.... On a positive note, the mattresses seemed to be fairly new and were comfortable. Based on the rest of the pages, they were very worried about bed bugs, but didn't see any evidence of such. The hallways smelled like an Indian restaurant. I love Indian food, but it was overpowering and not appropriate for a hotel unless free plates of chicken masala were served every night. The breakfast was not edible. The eggs had a weird taste to them that none of women could stomach. The water dispenser with lemons seemed like a nice touch, but that water also had a strange taste to it like maybe the lemons had been in there too long or the dispenser had not been cleaned in a while. When we booked, the description said

I checked in at 4:40pm. I booked and paid for 2 rooms but one of my rooms were not cleaned. I left went out for 2 hours came back my second room was not cleaned. I went back to front desk again thats when the guy at the front desk sent someone from house keeping to the room. The room was not ready until almost 8pm. The white comforters on the beds had stains on them; on both beds. The mini refrigerator would not get cold. No working ice machines on second level. The rooms had a funny smell. I voiced my concerns with front desk he really didn't care at all. Staff and customer service sucks there. The indoor pool had white substance floating inside the pool both days I stayed there. So that lets me know they dont clean the pool daily. The bathroom door did not lock in the room. The floor smelled like pets been in the room, this hotel was terrible please don't waste your money.. I wish I had pictures to post..

My room was not cleaned during my stay. I’m very disgusted and disappointed. Left the room around noon on 9/4 to attend an event. Stopped at the front desk on my way to ask for more toilet paper when the room is clean. I was then told that I had to ASK for my room to be cleaned during check-in. I WAS NOT TOLD THIS AT !!! My room was never cleaned I only received the toilet paper that I asked for and new toilet. The room was also loud from the a/c and the guest upstairs. I have a recording. The room was $398. I will never stay there again and will advise other to avoid this property. What a waste of money!!!!!

There was mold and mildew covering the bottom of the shower curtain. People were smoking marijuana in their rooms and apparently the bathroom vents were pushing the smoke and smell to other rooms. I figured out if you ran the bathroom fan continuously, the smoke did not come in to our room.

Toilet never stopped running and eventually would not go down. When told staff after waiting for someone to appear for 15 mins they handed us a plunger. House keeping did not stop in on a two night stay.

The internet is terribly weak. The restroom doesn't have a toilet paper holder. Breakfast is nominal/just okay.

Breakfast was good, room was good and clean. Hotel is next to a fast food joint and the south rooms are lit up from their lights All night. There is a lot of noise from the road and other rooms

Lots of good things about this hotel. Check in was smooth. Front desk staff excellent. Room large and comfortable. Large bathroom. Breakfast was impressive. Hot and fresh with many options. But. The a/c heater never turns off. It blows air even in off position. Too noisy. We had to pull the plug to sleep. The blackout curtains were inadequate and a bit short. We clipped curtains together but still had too much bright light coming in at sides and bottom. It was hard to sleep with that much light. Overall, though, it was worth the price and we will stay again.

We stayed for one night. WiFi didn’t work. We asked the front desk for help. They reset it but didn’t resolve the issues. There was no curtain to black out the street lights for the room.

Room was fine, poorly patched crack in ceiling

Property smelled so much of air freshener in lobby it was overwhelming. What was it covering? The beds were so high I couldn’t touch the ground and I am 6’.

The rooms are dated. The walls in the halls were badly banged up. The door handle to our room was very loose and the door handle to the bathroom was almost hanging off the door. The framed art work appeared to have splatter of some kind. The plumbing was slow. The bed and pillows were comfortable. The hotel was quiet. Morning service was average as the complimentary breakfast was not maintained.

It looks like they are renovating but they have a long way to go. The beds are very high, difficult to get in or out and I am 6’.

My room was under construction we had no mirrors in the room beside in the bathroom. Only had one night stand for two queen bed. Ceiling in the room was undone

Staff was very friendly. Room was not so good. Footprints on floor when we walked in. Stain on bedspread. TV remote didn’t work. No wifi for first day.

Jeff was amazing. He made sure all of our needs were met

The concierge checking us in was so considerate and went out of his way to make sure we were comfortable.

Staff was very attentive & answered any questions we had. Love the family feeling from the staff. Breakfast was hot and plentiful. Our second visit to this hotel and will be our go to whenever we are in town.

Great customer service

The staff we encountered were rudely disrespectful to my wife.

Great staff that was friendly and understanding after a scheduling mix-up over the holidays. Would definitely stay again.

Staff not helpful at all. The complementary breakfast poor quality couldnt eat it. Room no housekeepig done until checkout. Also common areas very rundown not upkept at all.

Staff were very helpful and friendly. Nice quiet area.

front check in staff , zero friendliness, lazy

Someone opened our door at 10am when we had a do not disturb sign on...came in and flipped on the light. Very upsetting and embarrassing due to the situation.

Friendly staff, location was great

Breakfast was good, room was good and clean. Hotel is next to a fast food joint and the south rooms are lit up from their lights All night. There is a lot of noise from the road and other rooms

Street lights shine through the window at night, noise from highway 13 goes throughout the night, and asian beetles crawl along the ceiling. Not staying in a Comfort Inn again

Great location not far from many food locations. Pool is nice. Outside patio is nice with swing and grill and firepit.

Beds were soft and halls quiet Great location

Convenient location for my visit. The room is large, the shower hot and good stream.

Staff were very helpful and friendly. Nice quiet area.

It was a decent to stay. So noisy all night, the police should have been called for guests disturbing others until 2-3 am. The heater made a racket even time the fan came on. the tv volume was stuck on very loud so we couldn’t watch that without bothering others. There was a hole in the curtains that had to be covered by a pillow to block out our from outside. Bed was comfortable. Shower and bathroom was great. Continental breakfast was standard fare.

I was very happy with my recent stay at Comfort Inn. The location was convenient to everything, the room was very clean and updated, the staff was helpful and friendly and the breakfast was better than expected. The room had a microwave and mini fridge which was helpful. The bed was very comfortable. The room had everything we needed. We had a great stay!

It's a Comfort Inn so average property. A bit smelly. But bed sheets were white and clean. Front desk staff was really friendly and great service from them. A little out of town which I preferred so was quiet.

Gravy the first morning was cold soup. Room was a terrible smell

The rooms are large and clean, with a nice desk for working with your laptop. The internet connection was fast enough for our family to watch separately movies in our devices. The main problem was that breakfast finished fast and was not refilled. The time was from 6-10, and we were there at 9. There was no coffee, no eggs, but the waffle maker was still there and my girls could use that.

Not very clean Breakfast horrible Received room heys in a used/dirty envelope keys had dried food on them

Staff was very attentive & answered any questions we had. Love the family feeling from the staff. Breakfast was hot and plentiful. Our second visit to this hotel and will be our go to whenever we are in town.

Lots of good things about this hotel. Check in was smooth. Front desk staff excellent. Room large and comfortable. Large bathroom. Breakfast was impressive. Hot and fresh with many options. But. The a/c heater never turns off. It blows air even in off position. Too noisy. We had to pull the plug to sleep. The blackout curtains were inadequate and a bit short. We clipped curtains together but still had too much bright light coming in at sides and bottom. It was hard to sleep with that much light. Overall, though, it was worth the price and we will stay again.

Clean comfortable great breakfast

The rooms are dated. The walls in the halls were badly banged up. The door handle to our room was very loose and the door handle to the bathroom was almost hanging off the door. The framed art work appeared to have splatter of some kind. The plumbing was slow. The bed and pillows were comfortable. The hotel was quiet. Morning service was average as the complimentary breakfast was not maintained.

I booked this place for my wife, her sister, and our niece because it had decent reviews and was allegedly a 3-star hotel. We happened to read more recent reviews and they were bad... and more accurate as it turns out. The front desk staff was friendly. No issue there. The first room the ladies got was infested with 50+ lady bugs buzzing and flying around. Yikes! The second room they got had only 5 of them, and they decided to deal with it. That room looked to be in the middle of a remodel, or needed one. Not sure which, but it certainly wasn't 3-star quality. One of the wash clothes had a big hand print on it. It would be impossible not to have seen it when the washcloth was folded. The front desk did replace it with a clean one, but.... On a positive note, the mattresses seemed to be fairly new and were comfortable. Based on the rest of the pages, they were very worried about bed bugs, but didn't see any evidence of such. The hallways smelled like an Indian restaurant. I love Indian food, but it was overpowering and not appropriate for a hotel unless free plates of chicken masala were served every night. The breakfast was not edible. The eggs had a weird taste to them that none of women could stomach. The water dispenser with lemons seemed like a nice touch, but that water also had a strange taste to it like maybe the lemons had been in there too long or the dispenser had not been cleaned in a while. When we booked, the description said

We ended up checking in for a second night. This time we asked for a room away from the parking lot lights and the room was dark enough to be confortable. Breakfast was great again. It’s clear their chef really cares. Will stay again.

I was very happy with my recent stay at Comfort Inn. The location was convenient to everything, the room was very clean and updated, the staff was helpful and friendly and the breakfast was better than expected. The room had a microwave and mini fridge which was helpful. The bed was very comfortable. The room had everything we needed. We had a great stay!