Grand Hotel Santa Ana

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.

Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.

Spa, jacuzzi and pool not included in the prize for the room

Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.

No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.