Fortune Resort Grace, Mussoorie - Member ITC Hotels' Group

Good and clean room,well and mannered support staff

Hi hlnice

Untidy room and bathroom. Lot of noise was coming from corridors. Staff Is extremely slow and unprofessional. I would rate this property -1/10. Extremely worst experience. Room was valley view, but there were so many trees outside the window that there was no view so very misleading. This is not even a 3-star property which they say is 4-star. Not worth the money they charge. DEFINITELY DO NOT RECOMMEND IT!

The property location is fantastic. Please do not waste your money on the balcony room because you will not be able to even step out due to monkeys. The hotel manager Varun was absolutely ineffective and the staff not trained as per ITC standards. Property needs maintenance.

Great location,walking distance to mall road and all eateries, markets. Courteous and helping staff. Very friendly and accommodating.Very good food, great breakfast. Rooms are okay, but bathroom need repairs, refurbish, it smells. At check in, they charged me full of my entire stay, instead of Blocking the amount on card. This is not fair, I argued, but she said its policy. You should mention it when we do booking.