Extended Stay America Suites - Phoenix - Midtown

Clean room quite place full breakfast can’t beat it

Extended Stay America needs to do a better job about cleanliness. The rooms were dirty, furniture stained and bad plumbing. The location also did not feel safe.

The first night the hotel room flooded at 3 a.m., due to a broken pipe. We moved to another room. Our books were drenched. Some of our clothing was also drenched. One night would be refunded, but only if we claimed it from Hotels.com. The AC did not keep the main area cool. After reporting it the AC never got better. There were granola crumbs behind the bathroom door. There were also crumbs between the sheets of one bed! So, we slept on top of the beds, not under the sheets. There were no sink stoppers. Bathroom sink was crammed with either tissues or a lump of soap. The phone did not work. The light switches were beyond grimy. And the absolute worst was the 4-gang outlet next to the head of a bed, which was missing the outlet cover. And there were cords plugged in. What if these had gotten wet, or what if a child stuck their fingers in the outlet and got burned? Safety should be a primary concern. It was not. When leaving at 4:30 am, there was no one to check us out so after waiting 10 minutes, we left a note and went on our way. We are reasonable people, but this experience was beyond the pale. Wish we could add all photos here. We will have many more visits to Phoenix in the next 4 years. I can guarantee you that we won’t be staying at this facility.

The room was clean and exactly what was quoted. The location is perfect for downtown and uptown. The light rail is only two blocks away which makes for an easy time traveling without a car rental.

It was very busy a lot of foot traffic outside property