Premiere Classe Arras - Tilloy Les Mofflaine

No

Très bien

I booked 11 weeks before arrival. I requested a ground floor room for a disabled person. On arrival I was told that they did not have one as they had all been taken. I then received an email that was sent that afternoon telling me that there was no ground floor room available. Due to travelling I did not receive the email until 1 hour after arriving. We had to have a first floor room or go somewhere else. As It was late we could not risk trying to find another hotel. My wife struggled to go up the stairs and hurt her legs and hip.

Parfait, très bonne literie

Séjour très insatisfaisant, très sale , mauvaise odeur, pas entretenu. Beaucoup d’araignée dans chambre et couloir. Draps très sale. Toilette très mal entretue. J’espère obtenir un remboursement