InterContinental Residence Suites Dubai Festival City by IHG

Nice place

Room was large and well appointed. Check in was available on our late arrival into DBX. Close to airport which is fantastic. We made use of the washing machine in the apartment. It is a short walk down to the Festival Mall, or you can use the transfer bus the hotel offers. The walk there is nice down past all the new coffee bars and eateries along the water front. Hotel staff very polite and helpful. We also made use of the indoor and out pool - there is a small children's pool indoors. Breakfast was good, although is very busy.

The hotel and its staff were excellent, with exceptional customer service and friendliness throughout our stay. However, the rooms could benefit from updating, as the furniture, flooring, and bathrooms feel dated and in need of a refresh.

Staff excellent / rooms comfortable

I really enjoyed my stay. Everything was great, but for some reason. At 11 PM, hot water would go off.