Clayton Monash Motor Inn & Serviced Apartments

When leaving there was no lighting on the stairs very dangerous as it was dark and needs some security lighting

Rooms are very old and dated. Paint peeling and ancient aircons that squeal. Had a very unpleasant experience with the owner. After a sleepless night with a squealing air conditioner I requested a refund or new room via text as there is no one onsite and no one answered the phone. I was notified by text to move to a new room. Upon getting into the new room I discovered the door seemed to be locked from the inside yet could be pushed open without turning the handle from the outside due to the lock not catching the plate properly. After notifying the owner (via text) I was told to “lift the door and pull it towards me” when I notified the owner this didn’t work I was told to “knock on room 14 and ask for his help”. When I asked who was in room 14 I was told “that is not for you to know just do as I say he is an old man who helps me out”. This all occurred via text. Naturally, as a solo female traveller, I was not going to comply with these instructions that put me in a very risky situation and I therefore left the accommodation and went elsewhere. The owner refused my refund telling me it was “my fault” I was anxious and left and if I just “did what he said” it would have been fine. I have since received a refund from hotels.com citing that the situation constituted a breach of Victorian Consumer Law as a Major Failure to provide safe and fit for purpose service. Never ever have I had such an awful accommodation experience in my many years of travel. Avoid at all costs.

The room and bathroom were clean and spotless. Manager made a courtesy call prior to arriving with key location. Also gave me quietest room. Only 10 minute walk to Woolworths shopping complex. Only issue was I kept tripping into drain outside room in adjacent parking space.

Room was as expected given the age of the premises and a few items needed some maintenance. Only complaint was that hot water from tap in bathroom was dangerously hot and way above a safe (legal) temperature. This needs to be corrected otherwise someone could be scalded.

Ideal place to stay, only small complaint was cold water tap in shower was a bit dicky. But overall very nice, and will be staying again, cheers guys

It was very very noisy, traffic noise all night , noise from other people, the room, especially the carpet was dirty, the sofa bed was broken and uncomfortable to sit on. There was a microwave but no plates or cutlery.

T00 noisy, no wifi.

Property is Ok Outside is messy and lack maintenance on gardens and cleaning Inside the carpets are heavily Stained and sticky Tv Was useless as it had a big screen dint in it and was burry Signs everywhere telling how hard business is and save power etc - which to be honest I pay to stay I couldn’t care less to save a the motel a dollar -

Very clean, friendly staff. No problems at all.

Good proximity to Children Hospital Clean and neat , comfy bed

Travelling though Melbourne and found this accommodation convenient for us on this occasion. The room was a little aged and some painting required but overall the room was clean and comfortable.

Clean and comfortable with everything needed

This Motor inn is walking distance to the hospital and there is a nearby shopping complex. Very clean and cosy budget priced room. Attention to detail by management to ensure a smooth check-in.

The room and bathroom were clean and spotless. Manager made a courtesy call prior to arriving with key location. Also gave me quietest room. Only 10 minute walk to Woolworths shopping complex. Only issue was I kept tripping into drain outside room in adjacent parking space.

The property was very clean and tidy. The communication was very good.

It was very very noisy, traffic noise all night , noise from other people, the room, especially the carpet was dirty, the sofa bed was broken and uncomfortable to sit on. There was a microwave but no plates or cutlery.

Property is Ok Outside is messy and lack maintenance on gardens and cleaning Inside the carpets are heavily Stained and sticky Tv Was useless as it had a big screen dint in it and was burry Signs everywhere telling how hard business is and save power etc - which to be honest I pay to stay I couldn’t care less to save a the motel a dollar -

Nice clean room but a lot of highway traffic noise

Very convenient to Monash hospital. Walkable distance, felt safe and my room was quiet.

Travelling though Melbourne and found this accommodation convenient for us on this occasion. The room was a little aged and some painting required but overall the room was clean and comfortable.

The room we stayed in was very dated

Rooms are very old and dated. Paint peeling and ancient aircons that squeal. Had a very unpleasant experience with the owner. After a sleepless night with a squealing air conditioner I requested a refund or new room via text as there is no one onsite and no one answered the phone. I was notified by text to move to a new room. Upon getting into the new room I discovered the door seemed to be locked from the inside yet could be pushed open without turning the handle from the outside due to the lock not catching the plate properly. After notifying the owner (via text) I was told to “lift the door and pull it towards me” when I notified the owner this didn’t work I was told to “knock on room 14 and ask for his help”. When I asked who was in room 14 I was told “that is not for you to know just do as I say he is an old man who helps me out”. This all occurred via text. Naturally, as a solo female traveller, I was not going to comply with these instructions that put me in a very risky situation and I therefore left the accommodation and went elsewhere. The owner refused my refund telling me it was “my fault” I was anxious and left and if I just “did what he said” it would have been fine. I have since received a refund from hotels.com citing that the situation constituted a breach of Victorian Consumer Law as a Major Failure to provide safe and fit for purpose service. Never ever have I had such an awful accommodation experience in my many years of travel. Avoid at all costs.

Quiet and convenient

i can barely sleep at night, noisy sound continuously.

Room was as expected given the age of the premises and a few items needed some maintenance. Only complaint was that hot water from tap in bathroom was dangerously hot and way above a safe (legal) temperature. This needs to be corrected otherwise someone could be scalded.

It was very very noisy, traffic noise all night , noise from other people, the room, especially the carpet was dirty, the sofa bed was broken and uncomfortable to sit on. There was a microwave but no plates or cutlery.

Nice clean room but a lot of highway traffic noise

Tired, needs a revamp

Very clean, friendly staff. No problems at all.

This Motor inn is walking distance to the hospital and there is a nearby shopping complex. Very clean and cosy budget priced room. Attention to detail by management to ensure a smooth check-in.

Staff were very helpful and friendly

Rooms are very old and dated. Paint peeling and ancient aircons that squeal. Had a very unpleasant experience with the owner. After a sleepless night with a squealing air conditioner I requested a refund or new room via text as there is no one onsite and no one answered the phone. I was notified by text to move to a new room. Upon getting into the new room I discovered the door seemed to be locked from the inside yet could be pushed open without turning the handle from the outside due to the lock not catching the plate properly. After notifying the owner (via text) I was told to “lift the door and pull it towards me” when I notified the owner this didn’t work I was told to “knock on room 14 and ask for his help”. When I asked who was in room 14 I was told “that is not for you to know just do as I say he is an old man who helps me out”. This all occurred via text. Naturally, as a solo female traveller, I was not going to comply with these instructions that put me in a very risky situation and I therefore left the accommodation and went elsewhere. The owner refused my refund telling me it was “my fault” I was anxious and left and if I just “did what he said” it would have been fine. I have since received a refund from hotels.com citing that the situation constituted a breach of Victorian Consumer Law as a Major Failure to provide safe and fit for purpose service. Never ever have I had such an awful accommodation experience in my many years of travel. Avoid at all costs.

The room and bathroom were clean and spotless. Manager made a courtesy call prior to arriving with key location. Also gave me quietest room. Only 10 minute walk to Woolworths shopping complex. Only issue was I kept tripping into drain outside room in adjacent parking space.

The property was very clean and tidy. The communication was very good.

Very comfortable, minimal fuss and very practical.

the service and understanding to accommodate my length of stay due in a difficult circumstances was very helpful thanks Graham

Very convenient to Monash hospital. Walkable distance, felt safe and my room was quiet.

Good proximity to Children Hospital Clean and neat , comfy bed

Travelling though Melbourne and found this accommodation convenient for us on this occasion. The room was a little aged and some painting required but overall the room was clean and comfortable.

This Motor inn is walking distance to the hospital and there is a nearby shopping complex. Very clean and cosy budget priced room. Attention to detail by management to ensure a smooth check-in.

Handy location for Sandown races

The room and bathroom were clean and spotless. Manager made a courtesy call prior to arriving with key location. Also gave me quietest room. Only 10 minute walk to Woolworths shopping complex. Only issue was I kept tripping into drain outside room in adjacent parking space.

Quiet and convenient

Location and convenience for appointment

Quiet, convenient and safe