Candlewood Suites Mount Pleasant by IHG

I was pleasantly surprised by the conditions of the hotel. It was very clean and the staff was excellent. Parking my large commercial truck wasn’t an issue with the ability to park on the side of the building and in the Discount Tire parking lot. The only issue I had were the number of unleashed dogs. It was never the big dogs but always the owners of the small dogs that just ran around and jumped on you. These same small dog owners refuse to clean up behind their animals even when they see them crap in the door way of the building. Basically the only problem we’re irresponsible dog owners. It needs to be more pressure put on them to clean behind their animals and keep them leashes so they are not jumping on people.

Elevator was broken so we had to climb stairs, which is fine but the stairwell smells terrible. The rooms were nice but had minor maintenance issues, like the batbtub handle pulling away from the wall, toilet not filling.

We booked hotel based on the pool in the pictures, when we got there, there was no pool. We came with a large group of young girls for a softball tournament with nowhere to hang out as a team and when we would try to hang out we were told to be quiet and given an 8pm curfew! If the pool would have been real and not a picture of the apartment complexes down the road we would have had somewhere to hang out. Also, we were told we had a queen size bed and it was only a full.

The room was super clean. Beds comfy. Fluffy pillows. The desk person was very kind. My grandmother and I had a pleasant stay.

Clean and comfortable.

Bed was very comfortable, room was great. Clean

The bathroom floor was nasty from the moment we checked in. There was an inch of hair in the tub drain. We had a light out in the kitchen, reported it. It was never fixed.

Clean room and very friendly staff

Elevator was broken so we had to climb stairs, which is fine but the stairwell smells terrible. The rooms were nice but had minor maintenance issues, like the batbtub handle pulling away from the wall, toilet not filling.

The room smelled of body odor, like someone didn’t shower for a month. Will not be back.

The staff was friendly and they already had my key card and paperwork printed so the registration process was quick and easy. This was really nice in comparison to the registration wait at other properties. The property was clean and in great condition.

Friendly staff, clean and upgraded rooms. Will definitely be back!

Nice clean property. I enjoyed my stay.

I booked and paid for a one bedroom studio suite with queen size bed and pull out couch but the room did not have a pull out couch or separate sitting and sleeping area. When i asked the front desk she said only the king rooms have separate sleeping and sitting area with pull out couch.

It is a great stay for the cost. The rooms offer a fully set kitchen with refrigerator, stove, and microwave for the longer stays.

I had a very friendly front desk lady. The rooms were super nice and spacious and somehow felt homey.

full size fridge, stove, accessories

The bed and linens were comfortable. The suite is set up very nicely. Very homey with a contemporary flare. The very high ceilings make a huge difference compared to normal hotel rooms.

Elevator was broken so we had to climb stairs, which is fine but the stairwell smells terrible. The rooms were nice but had minor maintenance issues, like the batbtub handle pulling away from the wall, toilet not filling.

The room was so freaking amazing…omg! I had a king suite and we loved it

The high ceilings and bright lights in the bathroom were very nice. The bed was extremely comfortable.

The only thing that bothered me was they let these little kids run around stoping and jumping off the bed on the the floor go all night. Even after talking to them so just beware of that. Other then that it was a great place to stop and enjoy while joking a wedding

Had a full kitchen

The room was aesthetically pleasing, clean, and felt safe. Staff was exceptionally kind and professional. Today, I left my clothes hanging in the closet at check out. When I realized it, I called and the front desk clerk was so sweet and reassuring. Upon my arrival to reclaim my clothes, she patiently walked me back to the room and let me in then told me to have a safe trip home. She seemed to genuinely care.

didn’t receive the incidental $50 payment back yet. it’s been a 30 days

This facility came in clutch for me and my family on a long road trip. We had to leave our previous hotel after walking in and checking the beds for bed bugs turned up bed bug stains. We ran out of there as fast as we could but had nowhere to go. The kind woman on staff at the counter was extremely helpful and put us on the 3rd floor at my request even though it was 10 o clock at night and we believe the room to have been a bit of an upgrade from what we had hastily booked on the drive over. Her kindness was an extremely welcome and appreciated show of hospitality for us tired travelers. The room was spotless and the AC worked well to cool it down quickly. The Candlewood offered us a perfect night of sleep and all the amenities in the room we could have possibly needed. I can't say enough good about this hotel. The only thing I'd change is the lack of offering for a Continental breakfast. However, the friendliness, service, hospitality and terrific nights sleep were well worth the price of an admission and we would return for another stay in a heartbeat. Thank you so much, I didn't catch her name but the woman who helped us check in is a gem and I hope management knows this and treats her accordingly. 6/21 9:30-10pm check-in

The staff was very, very welcoming and kind. This is my second time staying here and it’s a great place to stay.

Clean room and very friendly staff

Was not provided the room I paid for. Would not move me to an acceptable room until after 1 1/2 hours of back and forth with hotels.com. Customer service was a zero from Marsha. I have been traveling for a living for over 30 years and stay in a wide variety of hotels all over the country and world. This was by far the worst problem I can remember ever having at any hotel ever. It’s not Candlewoods ( the company ) fault. Just this location.

The staff was friendly and they already had my key card and paperwork printed so the registration process was quick and easy. This was really nice in comparison to the registration wait at other properties. The property was clean and in great condition.

Entire hotel smells like smoke. No volume control on TV. Attendant was not in a rush to check me in when I arrived.

Friendly staff, clean and upgraded rooms. Will definitely be back!

Front desk was very friendly and helpful upon check in last night . The tv in my room wasn’t working and she moved me quickly to a room next door . The bed was cozy and I slept well . The room is spacious and spotless . No breakfast at this hotel but plenty of options all around including McD and chick fila . Good stay

Friendly staff, clean, quiet, variety of dining options, and convenient.

The Bed was very comfortable!!! Bonus Location not the best!

Super convenient and clean.

This hotel is in a quiet neighborhood but with easy driving distance off shopping centers and a variety of restaurants. The staff are friendly and welcoming.

It was clean, quiet, and conveniently located. The staff was friendly, professional and helpful. No complaints from me.

Great stay, quiet and peaceful

I chose not to stay here! There was no sign, no identification. Looked very unclean and unsafe.

The property was in a safe area. The room was very spacious, and the staff was very friendly. A very pleasant experience.

It’s ok terrible location not super friendly greeting. Chose it by accident won’t make that mistake again

Friendly staff, clean, quiet, variety of dining options, and convenient.

The property was very nice and clean. The staff was excellent very well versed in their work. I wished they had served breakfast.

This facility came in clutch for me and my family on a long road trip. We had to leave our previous hotel after walking in and checking the beds for bed bugs turned up bed bug stains. We ran out of there as fast as we could but had nowhere to go. The kind woman on staff at the counter was extremely helpful and put us on the 3rd floor at my request even though it was 10 o clock at night and we believe the room to have been a bit of an upgrade from what we had hastily booked on the drive over. Her kindness was an extremely welcome and appreciated show of hospitality for us tired travelers. The room was spotless and the AC worked well to cool it down quickly. The Candlewood offered us a perfect night of sleep and all the amenities in the room we could have possibly needed. I can't say enough good about this hotel. The only thing I'd change is the lack of offering for a Continental breakfast. However, the friendliness, service, hospitality and terrific nights sleep were well worth the price of an admission and we would return for another stay in a heartbeat. Thank you so much, I didn't catch her name but the woman who helped us check in is a gem and I hope management knows this and treats her accordingly. 6/21 9:30-10pm check-in

For the price of the room which was $163 plus tax, was disappointed there was not even water in the room. No continental breakfast. If there was it was not conveyed. Staff friendly. Room clean. Pride high for amount Pleasant. I own a property management company so I am very familiar with pricing and this is definitely a Dallas price however ever Dallas offers more options such as breakfast, water ect.

Front desk was very friendly and helpful upon check in last night . The tv in my room wasn’t working and she moved me quickly to a room next door . The bed was cozy and I slept well . The room is spacious and spotless . No breakfast at this hotel but plenty of options all around including McD and chick fila . Good stay