Hampton Inn Birmingham/Trussville

It was clean and staff were friendly. In our room the entryway light was a strobe light and the desk lamp didn’t work. The plugs by the bed were so loose a phone charger would not stay plugged in. There were no pool towel when we went to the pool. A nasty guest left the inside goop of a diaper on the edge of the pool that my daughter slipped on and nearly cracked her head. The hotel room was overall clean. And was nice. The guests above us were loud and the pitter patter of their rambunctious toddler was loud on the wood floors. I’d stay on the top floor if I ever stay again. I am not saying I will never return but I’ve had better experiences.

This place is rundown. It needs to be shut down immediately. The elevator was not working. We were there 3 days without an elevator and had to use the stairs. We did not feel safe. The rooms are rundown. This has been our go to hotel for years whenever we’re in town but never again.

Everything was great with this hotel except the ice machines were either out of order or didn’t have any ice in them. Other than that great hotel!

I'm going to start off on a positive note: Ms. Dana in the breakfast area was a delight. She was always smiling and very friendly. She greeted all the guest and kept the area clean throughout the morning. She was the best part of our stay here. The lady there on Sat was nice as well. As for the room, the lotion dispenser was empty, and the toilet kept running, I had to jiggle the handle each time to make it stop. Also, we only had two sets of towels instead of 4 for a 3-night stay. I had to wait until after 4pm to go to the front desk for more towels. The bed was not comfortable, the mattress was not soft at all, and the chairs were uncomfortable for larger framed people (just an FYI, even though you probably won't be changing out the furniture anytime soon). Outside the room, the ice machine was broken on the 3rd floor where we stayed, and the elevator wasn't working when we returned back to the hotel around 9:30pm on Thanksgiving night. The front desk clerk did fix the issue (in the electrical room) and then rode in the elevator with us to the 3rd floor. I will give kudos for him doing that, which made up for the fact that our room keys didn't work upon arrival when we checked in, and we had to go back downstairs to get them reactivated. I like Hampton Inn and although we had a few issues, I will still stay at Hampton Inn when convenient to do so. Just need to stay on top of making sure rooms are fully stocked and repairs around the hotel. Thanks!

Our stay overall was pretty good. Hotel was clean and in a convenient location right off the interstate. The staff was very polite and helpful. Had an easy check in too. The pool was closed, which was expected since it's off season. The breakfast was good. Our main issue was the blankets and pillows. We got a king size bed, but was given 4 pillows made for a single bed. The blankets/sheets were the size of a queen. None of them would stay on the mattress.

Everything was wonderful but only one tiny complaint. The bed next to the window was very good in the center but the mattress side next to the nightstand was broken down and I kept rolling off the side of the bed. Otherwise I was very pleased with our accommodations and the b’fast was excellent and well prepared, room was clean and up to date, corridors were clean and nicely maintained. The area around the hotel is ok but my truck and trailer was safe and parking lot well lighted. I felt safe. Thank you for your accommodations!

The only elevator was out of service

Person who was at the desk was very pleasant and very helpful. The pool was gross, sort of nasty. Hallways in disrepair around the elevator on the 2nd floor. There were big tares in the header on one of the beds. Food bar in the morning was well stocked and checking out was easy.

I liked the convince and the easy assess to the interstate. I didn’t like the fact that I had specifically requested a 1st floor room close to my mother’s room because she needs assistance. My husband and I had a room on the 2nd floor. I had to constantly walk up and down the stairs to help my mother who had a room on the 1st floor. My husband can’t walk the stairs because of his medical condition. Also, the elevator was extremely slow therefore I used the stairs when I needed to help my 86 year old mother.

The room had a vomit smell to it. When arriving on site the elevator was not in service which was inconvient with a pregnant wife and a toddler.

Clean and updated. Staff was very friendly and breakfast had many great options

Front desk Customer service very welcoming the room was excellent clean

For a Hampton, the room wasn’t in good condition. We had bugs, ceiling looked like it had water damage that wasn’t painted over, and the floor was dirty. I expected more for the price we paid. However, the breakfast was really good.

Nice rooms and clean

The property was convenient to the interstate. However, the bed was hard and the pillows were flat. The tube did not drain and the bathroom was not very clean.

Dirty room. Phone didn’t work. Mold in bathroom

Very nice six night stay. It was clean and comfortable. And the delicious breakfast was perfect and appreciated. All of the staff we came in contact with were very nice, polite and helpful. We will stay again when we are back in B'ham

Bathroom was worn and not super clean I’ve come to expect at Hampton’s through my Travels. A/C cover on controls was broken off and just laying on top of the unit. Pillows are awful. Had to go buy others so we could sleep. This trip was due to the death of my mother, but I was refused a discount for bereavement. I received a nice discount when my father passed 15 years ago.

The room had a vomit smell to it. When arriving on site the elevator was not in service which was inconvient with a pregnant wife and a toddler.

This hotel is clean, secure and quiet. The beds are comfortable. My room was very clean. The complimentary breakfast is wonderful. Definitely would stay here again.

It was clean and staff were friendly. In our room the entryway light was a strobe light and the desk lamp didn’t work. The plugs by the bed were so loose a phone charger would not stay plugged in. There were no pool towel when we went to the pool. A nasty guest left the inside goop of a diaper on the edge of the pool that my daughter slipped on and nearly cracked her head. The hotel room was overall clean. And was nice. The guests above us were loud and the pitter patter of their rambunctious toddler was loud on the wood floors. I’d stay on the top floor if I ever stay again. I am not saying I will never return but I’ve had better experiences.

Very nice. Didn't have a curtain over the window to block floodlight at night. Other than that it was a great visit

Checkin was quick, had no issues. My room was clean and had fridge and microwave. The bed was nice and firm...parking was great...the elevators were right inside the side door. They had a decent breakfast and fresh cookies in the coffee area each night of my stay and they were delicious! I was there 3 night so on Thursday when I made it back from work...room had been cleaned and fresh towels were left. No noise disturbances and the staff was friendly. They use Direct TV so I was able to watch some cable. Overall I had no issues...its surrounded by good places to eat, and I would recommend or I would stay here again in the future.

property is in a bad location , very hard to get into and out of.. never ending road noise and in end path to nearby hospital… 3-4 ambulances screaming by at night . my floor smelled of pot each night even though they said they would charge people $$$ for smoking.. place smelled awful of pot

The bed was very conformable.

Very comfortable stay!

Nice place. Good sleep

The property was convenient to the interstate. However, the bed was hard and the pillows were flat. The tube did not drain and the bathroom was not very clean.

They need to change out their pillows. They were old. I found them to be extremly flat and lumpy. When I went to address my concern, the staff member just looked at me and then gave me another pillow, which was dirty with a stain.

The room that I was in was very noisy. The bathroom vent was noisy throughout the entire room. The bathtub was not draining properly and was standing in bath water throughout my shower. Throughout the entire night we could hear noises from the parking lot and the road.

This was a 1 night stay and overall this was a nice place to stay. However, when I arrived with my bags and toddler…, I saw a group of people eating in the lounge area. As I walked to the front desk and I saw nobody there, I hear someone yell out “Ma’am what did you need help with”…. I turned around and was one of the woman who was eating with the group. I immediately was shocked and said “I’m checking in.” I literally thought that was a point of a hotel, people are either checking in or out especially if they are walking through the front door with a bag. Then she proceeded to check me in but I felt like I was interrupting her from her social hour with her friends or colleagues- either way that totally unprofessional!

Upon arrival the young lady working from the desk was seated and sis not stand to greet me. I understand there may have been a physical issue. But that coupled with her casual dress (no hotel uniform) was disconcerting. While she was not rude, she was far from pleasant. During my stay, the guests in a neighboring room were extremely loud. I attempted to call the front desk, but no one answered the phone. This made for a restless stay. The next morning when exiting my room there were several young men who quickly approached my area. I later realized they were working with the housekeepers and were going to the room next door. But because no one wore uniforms, it was concerning.

Front desk Customer service very welcoming the room was excellent clean

The lady that does the morning breakfast is an absolute joy. She greeting every single person with a smile and a genuine good morning. She made sure everyone had what they needed and was a wonderful way to start the day. As guests left in the morning she wished them a good day and it made an impression on everyone. She was fantastic.

There was a mix up and another guest got access and entered our room.

The pictures do not do this property justice. The place was bright and clean with great staff! It is SO CLOSE to so many eateries, a park and the mall. We really enjoyed our stay there and would not hesitate to book a room here again.

Check in was very easy. The Staff was very friendly but professional

Very nice six night stay. It was clean and comfortable. And the delicious breakfast was perfect and appreciated. All of the staff we came in contact with were very nice, polite and helpful. We will stay again when we are back in B'ham

I’m going to keep is short and sweet. At one point the front desk told me they could not give me any wash cloths and towels. They said they don’t have any and I have to wait until house keeping comes in. Smh

Cleanliness and GREAT staff. Extremely helpful and friendly!

The property was very clean and close to restaurants.

property is in a bad location , very hard to get into and out of.. never ending road noise and in end path to nearby hospital… 3-4 ambulances screaming by at night . my floor smelled of pot each night even though they said they would charge people $$$ for smoking.. place smelled awful of pot

Excellent Staff, Parking not as convenient as some Hampton Inns. Overall, a good stay.

Great location. Quite as well.

Very clean and friendly staff. Lots of good places to eat within a mile. 13 min to the airport with quick on and off Highway and no complicated directions.

The pictures do not do this property justice. The place was bright and clean with great staff! It is SO CLOSE to so many eateries, a park and the mall. We really enjoyed our stay there and would not hesitate to book a room here again.

I liked the convince and the easy assess to the interstate. I didn’t like the fact that I had specifically requested a 1st floor room close to my mother’s room because she needs assistance. My husband and I had a room on the 2nd floor. I had to constantly walk up and down the stairs to help my mother who had a room on the 1st floor. My husband can’t walk the stairs because of his medical condition. Also, the elevator was extremely slow therefore I used the stairs when I needed to help my 86 year old mother.

Nice, safe area to stay at. Good dining options in the area. Hotel was clean.

Nice hotel, but no nice convenience stores or any grocery stores nearby, so pick up drinks on your way to the hotel. Not many restaurant choices with bars in decent walking distance, however there is fast food next to the hotel. When I travel I like to park at the hotel and not use my car until the next morning, so I look for the ability to do this.

Convenient location to food and other necessities. Breakfast was hot and area was quiet. Definitely will stay again.

The breakfast was outstanding with bacon, eggs, potatoes. Staff very friendly!

The floors in the breakfast area were sticky and there is no alarm clock in the room. Otherwise a nice hotel with friendly staff

We stopped 1/2 way on our way to our finally vacation destination and this was clean safe, right off the highway and the lady doing breakfast was the greatest…

Rooms were clean and comfortable. Looks like the room could use some minor repairs. Biggest complaint was the in wall heater/AC did not maintain the temperature well - it cycled between too hot then too cold. Shower water pressure in one room was low, but the other room was great. Breakfast was fantastic every morning, without exception! Staff was friendly and very helpful. Will stay again if we’re return to the area.

The lady that does the morning breakfast is an absolute joy. She greeting every single person with a smile and a genuine good morning. She made sure everyone had what they needed and was a wonderful way to start the day. As guests left in the morning she wished them a good day and it made an impression on everyone. She was fantastic.

Great breakfast!

The room was comfortable. Bathroom fixtures could use an upgrade, the toilet paper holder was broken, the tub drain plug was also broken. Apart from that the room was clean and well maintained. The included breakfast was good.

This hotel is clean, secure and quiet. The beds are comfortable. My room was very clean. The complimentary breakfast is wonderful. Definitely would stay here again.

Convenient location to food and other necessities. Breakfast was hot and area was quiet. Definitely will stay again.

Lovely staff and great breakfast. Thank you