Park Plaza London Westminster Bridge
"Smooth check-in/check-out process"
"Well located"
"Loved the pool"
"Staff provided great service"
"Impressive views"
Property description
Relax at the full-service spa, where you can enjoy body treatments and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a steam room, and a 24-hour fitness center. Additional amenities at this hotel inc...
Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a steam room, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Dining
Enjoy French cuisine at Brasserie Joel, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 1023 air-conditioned rooms featuring minibars and plasma televisions. Your memory foam bed comes with Egyptian cotton sheets. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
With a stay at Park Plaza London Westminster Bridge, you'll be centrally located in London, steps from Florence Nightingale Museum and Southbank Centre Book Market. This spa hotel is 0.3 mi (0.4 km) from St. Thomas' Hospital and 0.3 mi (0.5 km) from River Thames.
What's nearby
Florence Nightingale Museum(0.1 miles)
Southbank Centre Book Market(0.1 miles)
Westminster Bridge(0.1 miles)
Sea Life London Aquarium(0.1 miles)
Thames Path(0.2 miles)
St. Thomas' Hospital(0.2 miles)
River Thames(0.2 miles)
London Dungeon(0.3 miles)
London Eye(0.3 miles)
Big Ben(0.3 miles)
Royal Festival Hall(0.4 miles)
Houses of Parliament(0.5 miles)
Westminster Abbey(0.5 miles)
St. James Park(0.7 miles)
Trafalgar Square(0.9 miles)
London City Airport (LCY)(10.3 miles)
Heathrow Airport (LHR)(18.2 miles)
Gatwick Airport (LGW)(41.6 miles)
Luton Airport (LTN)(35.1 miles)
Stansted Airport (STN)(40.3 miles)
Select dates to continue
From
$292
/ night
Guest reviews
8.6
Fabulous
Based on 20,290 verified reviews
Who stays here?
Business
17%
Couple
32%
Family
38%
Group
9%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Park Plaza London Westminster Bridge delivers a central, walkable base with spacious, comfortable rooms and friendly staff, but its very large, busy feel comes with trade-offs like slow check-in, inconsistent housekeeping, dim atrium rooms, and pool reservations.
Read moreWas this helpful?
What guests think
Park Plaza London Westminster Bridge delivers a central, walkable base with spacious, comfortable rooms and friendly staff, but its very large, busy feel comes with trade-offs like slow check-in, inconsistent housekeeping, dim atrium rooms, and pool reservations.
Guests repeatedly praise the proximity to Big Ben, Westminster and Waterloo, and some rooms offer memorable skyline views. Facilities such as the pool, spa area and on-site dining are convenient, though the pool must be pre-booked and breakfast can feel crowded or average for the price. Several reviews note occasional maintenance and billing hiccups—faulty outlets, TV or plumbing, double charges or holds—and communication lapses. Expect a modern, full-service, high-traffic hotel in a prime location.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Large property with a pool, sauna/steam and gym; the pool requires pre-booked, short time slots. On-site options include a lobby cafe, bar and a praised Japanese restaurant, though elevators can be slow.
Related guest reviews
10
Joshua
Aug 7, 2025
·
Stayed 6 nights
Although I received no VIP benefit, the property and room were great. There was plenty of room for our family of five to spread out and we had a great view of Big Ben and The London Eye. The only complaint is that there is only one elevator that goes to floors 13-15 and sometimes it can take a long time to get it show up. I would highly recommend staying her on a trip to London.
Although I received no VIP benefit, the property and room were great. There was plenty of room for our family of five to spread out and we had a great view of Big Ben and The London Eye. The only complaint is that there is only one elevator that goes to floors 13-15 and sometimes it can take a long time to get it show up. I would highly recommend staying her on a trip to London.
6
Jessica
Jun 3, 2025
·
Stayed 1 night
Large property right off Westminster Bridge near the River Thames and "Big Ben". There is a pool BUT YOU MUST RESERVE a 30 minute window to use. Super disappointed as this was literally the only reason this hotel was chosen and not another location. Dark interior. Breakfast is extra. A small sushi restaurant is located inside. Large lobby area.
Large property right off Westminster Bridge near the River Thames and "Big Ben". There is a pool BUT YOU MUST RESERVE a 30 minute window to use. Super disappointed as this was literally the only reason this hotel was chosen and not another location. Dark interior. Breakfast is extra. A small sushi restaurant is located inside. Large lobby area.
10
Narine
Aug 17, 2025
·
Stayed 9 nights
Great location next to Westminster bridge, contemporary design of rooms, view of Big Ben from the lobby, comfortable beds, warm pool, steam room and sauna. I would get the room with gallery view, as there was no natural light and difficult to wake up.
Great location next to Westminster bridge, contemporary design of rooms, view of Big Ben from the lobby, comfortable beds, warm pool, steam room and sauna. I would get the room with gallery view, as there was no natural light and difficult to wake up.
8
Amy
Nov 12, 2025
·
Stayed 1 night
Staff are amazing, particularly on reception, pool and porters. Room very clean, large ans well equipped. Would rebook over and over. Breakfast was very disappointing; I wouldn’t book again.
Staff are amazing, particularly on reception, pool and porters. Room very clean, large ans well equipped. Would rebook over and over. Breakfast was very disappointing; I wouldn’t book again.
10
Chris
Oct 10, 2025
·
Stayed 2 nights
Absolutely fabulous service from check in to check out. Comfortable and stylish hotel with great bar and fantastic location
Absolutely fabulous service from check in to check out. Comfortable and stylish hotel with great bar and fantastic location
10
Padraic
Aug 24, 2025
·
Stayed 1 night
Very nice hotel in a very convenient location; I stayed as a treat with my eight-year-old son and he absolutely loved it. The pool is quite small and requires pre-booking - something I had not seen before at a hotel.
Very nice hotel in a very convenient location; I stayed as a treat with my eight-year-old son and he absolutely loved it. The pool is quite small and requires pre-booking - something I had not seen before at a hotel.
10
Doreen
Aug 29, 2025
·
Stayed 1 night
Clean, modern and a great location. Limited parking spots available but it wasn’t a problem for us and a large public parking lot for a third of the price is just around the corner. Felt like a 5 star.
Clean, modern and a great location. Limited parking spots available but it wasn’t a problem for us and a large public parking lot for a third of the price is just around the corner. Felt like a 5 star.
10
Zsuzsanna
Aug 18, 2025
·
Stayed 4 nights
Fantastic location. Excellent Japanese restaurant, one of the best sushi's I ever had! Nice gym.
Fantastic location. Excellent Japanese restaurant, one of the best sushi's I ever had! Nice gym.
8
Erika
Aug 10, 2025
·
Stayed 3 nights
The hotel was great. However. I would not recommend staying here if you are traveling with children. You can only use the pool when you have an appointment, which was disappointing. The highlight of London wasn’t the pool, but we had to schedule our days around the pool time we scheduled. I also saw a few instances where families were turned away because they didn’t have a scheduled swim time, but the pool was not full. A pool is always a bonus when traveling with kids, so I would not stay here again. I want to be able to use the pool when we have down time, not schedule my vacation around it.
The hotel was great. However. I would not recommend staying here if you are traveling with children. You can only use the pool when you have an appointment, which was disappointing. The highlight of London wasn’t the pool, but we had to schedule our days around the pool time we scheduled. I also saw a few instances where families were turned away because they didn’t have a scheduled swim time, but the pool was not full. A pool is always a bonus when traveling with kids, so I would not stay here again. I want to be able to use the pool when we have down time, not schedule my vacation around it.
10
Mark
Jul 27, 2025
·
Stayed 4 nights
Great hospitality, restaurants, fitness center, and swimming pool! The location was ideal for first time visitors to London. It was within walking distance to everything (Big Ben, Westminster Abbey, Buckingham Palace, London Eye, Thames River).
Great hospitality, restaurants, fitness center, and swimming pool! The location was ideal for first time visitors to London. It was within walking distance to everything (Big Ben, Westminster Abbey, Buckingham Palace, London Eye, Thames River).
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many find rooms clean, but housekeeping is inconsistent, with reports of unvacuumed carpets, stains or musty smells and missed toiletries.
Related guest reviews
4
Wayne
Aug 18, 2025
·
Stayed 2 nights
The staff we encountered were rude. We had to call reception to get soap put in our room as the dispenser wasn’t checked. The leather sofa that was a pull out bed was dirty. The beds stunk, smelt like the bedding had been washed in cooking oil or with kitchen tea towels. The pillows were lumpy. We had to pay £9.45 for two glass bottles of water? Not sure how 2 bottles even came to this. We would have expected a coffee machine in the room for that price, not instant coffee sachets. Bedrooms were dated.
The staff we encountered were rude. We had to call reception to get soap put in our room as the dispenser wasn’t checked. The leather sofa that was a pull out bed was dirty. The beds stunk, smelt like the bedding had been washed in cooking oil or with kitchen tea towels. The pillows were lumpy. We had to pay £9.45 for two glass bottles of water? Not sure how 2 bottles even came to this. We would have expected a coffee machine in the room for that price, not instant coffee sachets. Bedrooms were dated.
8
Sarah
Aug 19, 2025
·
Stayed 3 nights
The property itself is beautiful, felt very spacious and glamorous, very comfy clean bed with white sheets as I like it, comfy pillows. Around the property is superb, in the best location possible, we always felt safe, red bus tour stop is literally across the street from the hotel which was perfect for us. The staff was very friendly and polite, also loved that some of them spoke Spanish. Loved the little cafe in the downstairs lobby, they had great coffee, pastries, prepared sandwiches etc. the hotel buffet breakfast was a great choice, it cost 25 British pounds per person, which I thought was a bit much until I compared the price with other horrible breakfast elsewhere. Transportation from this location or any other location in London I found to be very accesible. Only things I thought could be a bit better were the following: we rented a few rooms, since there with family and the windows in our rooms looked into a food lounge area where I felt like O was being watched, don’t know if it’s possible for them to see in as clearly as I could see out the window. I kept my curtains closed the entire time just in case, this wasn’t ideal because it made me feel enclosed and the rooms felt dark. Also the cleanliness wasn’t up to par, carpets in our floor were dark red but I could still see spots and marks also didn’t smell as fresh as it should in the rooms and corridors or smelled a bit moldy. I could also see some moldy spots on the bathroom wallpaper near the exit door.
The property itself is beautiful, felt very spacious and glamorous, very comfy clean bed with white sheets as I like it, comfy pillows. Around the property is superb, in the best location possible, we always felt safe, red bus tour stop is literally across the street from the hotel which was perfect for us. The staff was very friendly and polite, also loved that some of them spoke Spanish. Loved the little cafe in the downstairs lobby, they had great coffee, pastries, prepared sandwiches etc. the hotel buffet breakfast was a great choice, it cost 25 British pounds per person, which I thought was a bit much until I compared the price with other horrible breakfast elsewhere. Transportation from this location or any other location in London I found to be very accesible. Only things I thought could be a bit better were the following: we rented a few rooms, since there with family and the windows in our rooms looked into a food lounge area where I felt like O was being watched, don’t know if it’s possible for them to see in as clearly as I could see out the window. I kept my curtains closed the entire time just in case, this wasn’t ideal because it made me feel enclosed and the rooms felt dark. Also the cleanliness wasn’t up to par, carpets in our floor were dark red but I could still see spots and marks also didn’t smell as fresh as it should in the rooms and corridors or smelled a bit moldy. I could also see some moldy spots on the bathroom wallpaper near the exit door.
10
TANYA
Nov 22, 2025
·
Stayed 1 night
Clean room snd staff
Clean room snd staff
8
Natasha
Aug 22, 2025
·
Stayed 5 nights
Overall our stay was great, walkable to metro stations, located close to Big Ben. Staff and service was great as well. Would just give it 4 stars for cleanliness, the rooms were a bit dusty and we saw silverfish in our bathroom one of the nights.
Overall our stay was great, walkable to metro stations, located close to Big Ben. Staff and service was great as well. Would just give it 4 stars for cleanliness, the rooms were a bit dusty and we saw silverfish in our bathroom one of the nights.
6
Kimberly
Jul 27, 2025
·
Stayed 6 nights
The hotel is located near many tourist sights. The hotel is very dark inside. Decor throughout is red and black. room has no widows to the out side.which t was not stated when booking the room. Also no seating areas outside and only seating area inside was in bar or restaurants. Staff is matter of fact but not warm and friendly. We opted for only having room cleaned once w specific request of Tuesday as we were in Paris all day. On our late return room was not cleaned and no towels and shampoo empty. I would not stay here again
The hotel is located near many tourist sights. The hotel is very dark inside. Decor throughout is red and black. room has no widows to the out side.which t was not stated when booking the room. Also no seating areas outside and only seating area inside was in bar or restaurants. Staff is matter of fact but not warm and friendly. We opted for only having room cleaned once w specific request of Tuesday as we were in Paris all day. On our late return room was not cleaned and no towels and shampoo empty. I would not stay here again
6
Mark
Sep 25, 2025
·
Stayed 1 night
Not worth the money. Though the main areas and outside are impressive the rest of the hotel is not. Room smelt musty. Bed poorly made. Some furniture in the room was in poor condition.
Not worth the money. Though the main areas and outside are impressive the rest of the hotel is not. Room smelt musty. Bed poorly made. Some furniture in the room was in poor condition.
6
Jack
Aug 27, 2025
·
Stayed 1 night
Really annoyed initially. I arrived early and requested to store my luggage which was easily done. I checked in and they promised to text me when my room was available. This text never came so I returned at 3pm. On arrival I was informed my room was not ready, which I was annoyed about but the polite reception staff gave me an upgrade which I appreciated until I got to my room. On entering the sofa bed was down and “not clean” and the carpets were dirty. The bathroom was clean but there was “stains” In the toilet and the table underneath the tv had not been cleaned. I was disappointed but by this point I was just going to get on with it. Second time at this hotel and frustrating considering how highly I rated it the first time.
Really annoyed initially. I arrived early and requested to store my luggage which was easily done. I checked in and they promised to text me when my room was available. This text never came so I returned at 3pm. On arrival I was informed my room was not ready, which I was annoyed about but the polite reception staff gave me an upgrade which I appreciated until I got to my room. On entering the sofa bed was down and “not clean” and the carpets were dirty. The bathroom was clean but there was “stains” In the toilet and the table underneath the tv had not been cleaned. I was disappointed but by this point I was just going to get on with it. Second time at this hotel and frustrating considering how highly I rated it the first time.
4
German Jr
Sep 19, 2025
·
Stayed 2 nights
The hot water in the shower takes long time to warm up. We expected a room with a view, but the room assigned to us was 558 which had a view of the beside building. Paying $420 per night was not worth it. There was a distinct mold like smell inside the room.
The hot water in the shower takes long time to warm up. We expected a room with a view, but the room assigned to us was 558 which had a view of the beside building. Paying $420 per night was not worth it. There was a distinct mold like smell inside the room.
8
Kellie
Aug 13, 2025
·
Stayed 2 nights
I usually stay at the park plaza county hall but thought I would give Westminster bridge a try. I was not as impressed as I am with county hall. The rooms are very similar but at this hotel the cleanliness was not great. There was a lot of hair in the bath and on the bathroom floor from previous guests. The wall had brown marks on. County hall provides guests with water bottles and some soda as a courtesy but Westminster bridge did not offer any extras like that. The beds are comfortable. Breakfast is very good, there is a good selection to choose from. Staff are very friendly and helpful.
I usually stay at the park plaza county hall but thought I would give Westminster bridge a try. I was not as impressed as I am with county hall. The rooms are very similar but at this hotel the cleanliness was not great. There was a lot of hair in the bath and on the bathroom floor from previous guests. The wall had brown marks on. County hall provides guests with water bottles and some soda as a courtesy but Westminster bridge did not offer any extras like that. The beds are comfortable. Breakfast is very good, there is a good selection to choose from. Staff are very friendly and helpful.
4
paul
Jul 9, 2025
·
Stayed 1 night
rooms are dirty
rooms are dirty
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, with some offering standout views and blackout curtains; many appreciate family-friendly layouts and kitchenettes. However, several note very dim lighting or atrium rooms with little or no natural light, occasional layout quirks and equipment issues.
Related guest reviews
6
Vladimir
Nov 10, 2025
·
Stayed 2 nights
The good: hotel minutes from Westminster and Thames waterside with excellent service in restaurant and breakfast area, comfortable rooms, has (busy) sauna/pool The bad: Check in: I was "upgraded" to the worst atrium room (smallest possible, side window, deep in atrium with almost no daylight), when I complained next day the senior guy inn fairness sorted it straight away, gave good room, sadly it took 2 days and 3 reminders to housekeeping to clean kitchenette sink dirty from previous guests, and same to put hand soap and refill shower gels. Once off faults are ok but here the problem is systematic - quality controls and governance. Nevertheless It is nice hotel, just its too big and the management needs to improve.
The good: hotel minutes from Westminster and Thames waterside with excellent service in restaurant and breakfast area, comfortable rooms, has (busy) sauna/pool The bad: Check in: I was "upgraded" to the worst atrium room (smallest possible, side window, deep in atrium with almost no daylight), when I complained next day the senior guy inn fairness sorted it straight away, gave good room, sadly it took 2 days and 3 reminders to housekeeping to clean kitchenette sink dirty from previous guests, and same to put hand soap and refill shower gels. Once off faults are ok but here the problem is systematic - quality controls and governance. Nevertheless It is nice hotel, just its too big and the management needs to improve.
6
Elena
Aug 15, 2025
·
Stayed 4 nights
The deluxe suites don’t have windows.
The deluxe suites don’t have windows.
6
Rocio
Jul 3, 2025
·
Stayed 2 nights
We stayed at the 2 twin bed and 1 sofa bed. Unfortunately the sofa bed was very uncomfortable. The area was good, right in front of Big Ben but overall not comfortable.
We stayed at the 2 twin bed and 1 sofa bed. Unfortunately the sofa bed was very uncomfortable. The area was good, right in front of Big Ben but overall not comfortable.
10
Narine
Aug 17, 2025
·
Stayed 9 nights
Great location next to Westminster bridge, contemporary design of rooms, view of Big Ben from the lobby, comfortable beds, warm pool, steam room and sauna. I would get the room with gallery view, as there was no natural light and difficult to wake up.
Great location next to Westminster bridge, contemporary design of rooms, view of Big Ben from the lobby, comfortable beds, warm pool, steam room and sauna. I would get the room with gallery view, as there was no natural light and difficult to wake up.
4
Joanne
Nov 21, 2025
·
Stayed 1 night
I had booked a king bed in a superior room but I was given a twin bed room. I was on my own so this was not a huge problem but not what I booked. The TV frequently stopped working and the WiFi was intermittent. It wasn’t possible to get through to anyone on the phone from the room. In the morning a male engineer came into my room at 7.20am with a key while I was asleep. He apologised saying that he thought the room was empty. Then at 7.30am housekeeping let themselves in again saying that they thought the room was empty. My digital key was deactivated at 9am without me checking out. The reception staff were polite when I raised them problems with them but all that could be said was that they were sorry.
I had booked a king bed in a superior room but I was given a twin bed room. I was on my own so this was not a huge problem but not what I booked. The TV frequently stopped working and the WiFi was intermittent. It wasn’t possible to get through to anyone on the phone from the room. In the morning a male engineer came into my room at 7.20am with a key while I was asleep. He apologised saying that he thought the room was empty. Then at 7.30am housekeeping let themselves in again saying that they thought the room was empty. My digital key was deactivated at 9am without me checking out. The reception staff were polite when I raised them problems with them but all that could be said was that they were sorry.
6
Vladimir
Nov 10, 2025
·
Stayed 2 nights
my previous review re related stay has relevant info. Great location, its good hotel and many staff do great job but few things need improvement. A.add sockets at both sides of bed. At present (at same was years ago) no sockets for charging of phone/laptop at bedside tables, only at work desk away from bed. B.Improve consistency of cleaning C.The "superior room" is in fact their basic room. They are comfortable but be aware the hotel has three typers of rooms re light: ones with windows to outside, then rooms within atrium (triangle shaped with tip the deepest) where rooms in front have better light and rooms in deepest area are "lemons" with small floor area and almost no dailight. Its terrible they don't make this clear to customers.
my previous review re related stay has relevant info. Great location, its good hotel and many staff do great job but few things need improvement. A.add sockets at both sides of bed. At present (at same was years ago) no sockets for charging of phone/laptop at bedside tables, only at work desk away from bed. B.Improve consistency of cleaning C.The "superior room" is in fact their basic room. They are comfortable but be aware the hotel has three typers of rooms re light: ones with windows to outside, then rooms within atrium (triangle shaped with tip the deepest) where rooms in front have better light and rooms in deepest area are "lemons" with small floor area and almost no dailight. Its terrible they don't make this clear to customers.
10
Mark
Sep 30, 2025
·
Stayed 1 night
Room was very quiet and the blackout curtains were amazing. The ease of online check out and key drop was perfect.
Room was very quiet and the blackout curtains were amazing. The ease of online check out and key drop was perfect.
10
Jean
Sep 21, 2025
·
Stayed 1 night
Fabulous room on 8th floor. Quietest room we have stayed in. Comfy bed and bedding. Super clean. Separate lounge area. Very spacious. EXCELLENT hotel.
Fabulous room on 8th floor. Quietest room we have stayed in. Comfy bed and bedding. Super clean. Separate lounge area. Very spacious. EXCELLENT hotel.
10
Abbie
Oct 2, 2025
·
Stayed 1 night
It’s ideal for families. We had a studio king room- the sofa bed is separated by the bathroom and has its own tv so ideal for our 6 year old. A travel cot was provided for our baby, the room also has a small kitchenette with fridge (perfect size for baby bottles), microwave to sterilise and seperate sink/ kettle. The hotel also has a great pool, black out blinds- a shower & bath and the King sized bed is so comfortable!
It’s ideal for families. We had a studio king room- the sofa bed is separated by the bathroom and has its own tv so ideal for our 6 year old. A travel cot was provided for our baby, the room also has a small kitchenette with fridge (perfect size for baby bottles), microwave to sterilise and seperate sink/ kettle. The hotel also has a great pool, black out blinds- a shower & bath and the King sized bed is so comfortable!
10
Helen
Oct 12, 2025
·
Stayed 2 nights
Room was lovely, one of the best we have stayed in, in London and we visit London a lot at weekends. Only thing I can complain about is the pillow. Wasn’t consistent with the other pillows on the bed and was very lumpy.
Room was lovely, one of the best we have stayed in, in London and we visit London a lot at weekends. Only thing I can complain about is the pillow. Wasn’t consistent with the other pillows on the bed and was very lumpy.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Many guests praise friendly, helpful staff and concierge support, but service is inconsistent: check-in queues and delays are common, communication can be poor, and some report billing issues or unreturned calls.
Related guest reviews
10
Kathy
Nov 30, 2025
·
Stayed 2 nights
Great hotel, bed comfy and good location. Check in took a while and room wasn't ready. Staff said they would text when ready but they didn't. Food was great
Great hotel, bed comfy and good location. Check in took a while and room wasn't ready. Staff said they would text when ready but they didn't. Food was great
4
Autumn
Aug 22, 2025
·
Stayed 1 night
Do not stay here if you need things to be plugged in, their outlets don’t work. We had no working outlets in our room upon arrival, we couldn’t charge our phones or plug in a curling iron or a flat iron. We called the front office and the guy told us he would send someone to fix the problem and then he never did. Eventually we walked to the front desk after realizing he wasn’t sending anyone and someone fixed it a couple hours later. The staff isnt helpful, I would not stay here again.
Do not stay here if you need things to be plugged in, their outlets don’t work. We had no working outlets in our room upon arrival, we couldn’t charge our phones or plug in a curling iron or a flat iron. We called the front office and the guy told us he would send someone to fix the problem and then he never did. Eventually we walked to the front desk after realizing he wasn’t sending anyone and someone fixed it a couple hours later. The staff isnt helpful, I would not stay here again.
8
k m mcgough
Nov 24, 2025
·
Stayed 1 night
Great location. Check in took way too long and we were not notified when our room was ready. Comfy bed. Good good in restaurant
Great location. Check in took way too long and we were not notified when our room was ready. Comfy bed. Good good in restaurant
2
Heather
Nov 1, 2025
·
Stayed 2 nights
We had a very disappointing stay. Check-in was slow, even though we arrived early, paid, and checked in, our room wasn’t ready until 4pm. When we finally got in, the room was dark and depressing with an atrium view. We ended up paying extra to upgrade just to feel comfortable. The main issue, however, was with payments. The hotel manually processed a second payment for our stay the day after check-in. It took around 30 minutes and a manager’s intervention to have this released back to me. Then, on the day we checked out, yet another unauthorised payment (for a different amount) was taken from my account. This wasn’t refunded for two days, and despite several attempts to contact the hotel, I’ve still had no explanation or follow-up. Overall, a stressful experience that completely overshadowed our stay. Definitely not what you’d expect from a professional hotel
We had a very disappointing stay. Check-in was slow, even though we arrived early, paid, and checked in, our room wasn’t ready until 4pm. When we finally got in, the room was dark and depressing with an atrium view. We ended up paying extra to upgrade just to feel comfortable. The main issue, however, was with payments. The hotel manually processed a second payment for our stay the day after check-in. It took around 30 minutes and a manager’s intervention to have this released back to me. Then, on the day we checked out, yet another unauthorised payment (for a different amount) was taken from my account. This wasn’t refunded for two days, and despite several attempts to contact the hotel, I’ve still had no explanation or follow-up. Overall, a stressful experience that completely overshadowed our stay. Definitely not what you’d expect from a professional hotel
8
Patricia
Oct 19, 2025
·
Stayed 5 nights
The most memorable part of our trip was check in when they told us that we had two reservations both checking in the same day and both booked through Expedia. One reservation was for four days. The other one was five. We were initially referred to Expedia. We spent four hours working with Expediaand hotels.com to figure out what was going on.Expedia found only one reservation. Ultimately A determined manager by the name of Abdul was able to get on the Expedia extranet and see that one of the reservations had in fact been canceled. There was one other interaction with a hotel that was not good. While Customer Service at the front desk and at the front door were excellent. We had occasion to stop by the concierge‘s desk, our first night there. The man at the concierge desk sometime after 9 PM and perhaps as late as 10:30 PM could not have been less hospitable. Other than that our stay was great. Our room was fabulous.
The most memorable part of our trip was check in when they told us that we had two reservations both checking in the same day and both booked through Expedia. One reservation was for four days. The other one was five. We were initially referred to Expedia. We spent four hours working with Expediaand hotels.com to figure out what was going on.Expedia found only one reservation. Ultimately A determined manager by the name of Abdul was able to get on the Expedia extranet and see that one of the reservations had in fact been canceled. There was one other interaction with a hotel that was not good. While Customer Service at the front desk and at the front door were excellent. We had occasion to stop by the concierge‘s desk, our first night there. The man at the concierge desk sometime after 9 PM and perhaps as late as 10:30 PM could not have been less hospitable. Other than that our stay was great. Our room was fabulous.
10
Claire
Jun 28, 2025
·
Stayed 1 night
Excellent stay here, perfect location near to Big Ben. Lovely room with seating area as well as tea making facilities. Room service prompt and breakfast great quality and a good range. Definitely recommend x
Excellent stay here, perfect location near to Big Ben. Lovely room with seating area as well as tea making facilities. Room service prompt and breakfast great quality and a good range. Definitely recommend x
10
Kimberly
Sep 21, 2025
·
Stayed 4 nights
A wonderful place to stay. Loved everything about this hotel. Great location, great staff and great food. Alan was the best. He took care of everything for us. Tickets to everything and ordered all our cars. He was fabulous and the hotel is very lucky to have him as a concierge.
A wonderful place to stay. Loved everything about this hotel. Great location, great staff and great food. Alan was the best. He took care of everything for us. Tickets to everything and ordered all our cars. He was fabulous and the hotel is very lucky to have him as a concierge.
2
Marilyn
Aug 19, 2025
·
Stayed 4 nights
I did not like that our room was not cleaned everyday. We had no toilet paper. I was calling the front desk and no one answered. Your housekeeping is horrible. The garbage was not cleaned up. It was terribly service. You really do not care about repeat guests. I will never stay at this hotel again.
I did not like that our room was not cleaned everyday. We had no toilet paper. I was calling the front desk and no one answered. Your housekeeping is horrible. The garbage was not cleaned up. It was terribly service. You really do not care about repeat guests. I will never stay at this hotel again.
2
laurie Ann pryor
Jun 27, 2025
·
Stayed 12 nights
Location was great but we spent hours trying to get a refund on the breakfast we prepaid for that was terrible and very expensive. It is still not sorted out. The hotel staff was not answering the phones and hanging up on expedia people that were trying to help us, even when were sitting at guest setvices trying to get to a solution. Also, as soon as we were checking in, the clerk was trying to get us to upgrade to a more expensive room amd said she could do a better deal if we weren't staying for so many nights...how do that make sense? We should've been upgraded because we were staying for so long. Overall experience was very disappointing and we will never stay there again.
Location was great but we spent hours trying to get a refund on the breakfast we prepaid for that was terrible and very expensive. It is still not sorted out. The hotel staff was not answering the phones and hanging up on expedia people that were trying to help us, even when were sitting at guest setvices trying to get to a solution. Also, as soon as we were checking in, the clerk was trying to get us to upgrade to a more expensive room amd said she could do a better deal if we weren't staying for so many nights...how do that make sense? We should've been upgraded because we were staying for so long. Overall experience was very disappointing and we will never stay there again.
10
Linda
Aug 31, 2025
·
Stayed 3 nights
Customer relations helped us check in quickly. The line was quite long, and they could sense that we had had a long flight, and offered to get us to our room quickly and with assistance.
Customer relations helped us check in quickly. The line was quite long, and they could sense that we had had a long flight, and offered to get us to our room quickly and with assistance.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Widely praised central location next to Westminster Bridge, Big Ben and the London Eye, with easy access to Waterloo, the Tube and buses.
Related guest reviews
10
Randy
Oct 6, 2025
·
Stayed 6 nights
In the middle of everything! Great location for shows, shopping and just getting around. A 3 minute walk to all of the hop on, hop off stops.
In the middle of everything! Great location for shows, shopping and just getting around. A 3 minute walk to all of the hop on, hop off stops.
10
Gerdalinde
Aug 8, 2025
·
Stayed 5 nights
Great location
Great location
8
Vegard Myklebust
Oct 6, 2025
·
Stayed 3 nights
Great location
Great location
10
Ramona
Sep 29, 2025
·
Stayed 4 nights
Perfectly located walking distance to main attractions. Big Ben & the London Eye! Rooms are spacious and clean! Close to restaurants and the hop on hop off bus & tube station. Everyone was very nice.
Perfectly located walking distance to main attractions. Big Ben & the London Eye! Rooms are spacious and clean! Close to restaurants and the hop on hop off bus & tube station. Everyone was very nice.
10
Thomas
Oct 26, 2025
·
Stayed 4 nights
Beautiful hotel superb location.
Beautiful hotel superb location.
10
Noriaki
Aug 21, 2025
·
Stayed 5 nights
Best location!!!
Best location!!!
10
michael
Jul 4, 2025
·
Stayed 6 nights
Right in the middle of all the popular tourist sites, plus close to lots of food options and transportation
Right in the middle of all the popular tourist sites, plus close to lots of food options and transportation
10
Roberta
Aug 24, 2025
·
Stayed 5 nights
The location was fantastic and the staff couldn’t have been more helpful
The location was fantastic and the staff couldn’t have been more helpful
10
Edward
Sep 9, 2025
·
Stayed 7 nights
Great location at the end of Westminster Bridge and near to Waterloo Station. Would stay there again if we come back to London.
Great location at the end of Westminster Bridge and near to Waterloo Station. Would stay there again if we come back to London.
10
Rollin
Aug 16, 2025
·
Stayed 11 nights
Great location, close to many tourist sites. Also, two subways and a train station near by.
Great location, close to many tourist sites. Also, two subways and a train station near by.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
On-site options are convenient—many enjoy the buffet breakfast, Illy cafe and a well-reviewed Japanese restaurant—but feedback is mixed: queues, average or pricey breakfast, and occasional cold or limited items.
Related guest reviews
8
Leigh
Sep 22, 2025
·
Stayed 3 nights
A nice stay. I would recommend to others. all the lotion bottle in the bathroom need to be top-off “filled-up. Steak on the breakfast menu would have been nice.
A nice stay. I would recommend to others. all the lotion bottle in the bathroom need to be top-off “filled-up. Steak on the breakfast menu would have been nice.
10
Marianne
Nov 6, 2025
·
Stayed 2 nights
The hotel was great. Close to Big Ben & Westminster. Our room was amazing. Breakfast was delicious. Hotel staff was very accommodating.
The hotel was great. Close to Big Ben & Westminster. Our room was amazing. Breakfast was delicious. Hotel staff was very accommodating.
10
patrick
Oct 29, 2025
·
Stayed 1 night
Room was great, staff were excellent, get down early for breakfast as queues can be long.
Room was great, staff were excellent, get down early for breakfast as queues can be long.
8
Amy
Jul 21, 2025
·
Stayed 7 nights
We stayed for a week and really appreciated the location, the staff, the walk ability to two underground stations as well as attractions like Big Ben, Westminster Abbey, the Parliament Buildings, the Eye, etc. We opted to only have cleaning service every other day and that was spotty, but not a big deal. Hot breakfast, cafe, bar on site is nice. Overall great stay!
We stayed for a week and really appreciated the location, the staff, the walk ability to two underground stations as well as attractions like Big Ben, Westminster Abbey, the Parliament Buildings, the Eye, etc. We opted to only have cleaning service every other day and that was spotty, but not a big deal. Hot breakfast, cafe, bar on site is nice. Overall great stay!
8
Stephanie Carlos
Jul 10, 2025
·
Stayed 4 nights
Location of the property was great. Rooms were clean and spacious and perfect for my first visit to London. The breakfast was awful, I was very disappointed in that. I got the breakfast included and after the first day did not return as it was very low quality.
Location of the property was great. Rooms were clean and spacious and perfect for my first visit to London. The breakfast was awful, I was very disappointed in that. I got the breakfast included and after the first day did not return as it was very low quality.
10
Zsuzsanna
Aug 18, 2025
·
Stayed 4 nights
Fantastic location. Excellent Japanese restaurant, one of the best sushi's I ever had! Nice gym.
Fantastic location. Excellent Japanese restaurant, one of the best sushi's I ever had! Nice gym.
8
Gail
Aug 30, 2025
·
Stayed 2 nights
Had a good time at this hotel. Great location within walking distance to to london eye and big ben. I would not recommend the onsite restaurant. A lot like airplane food and it was cold. I would stay here again.
Had a good time at this hotel. Great location within walking distance to to london eye and big ben. I would not recommend the onsite restaurant. A lot like airplane food and it was cold. I would stay here again.
10
Tommy
Jun 5, 2025
·
Stayed 5 nights
Excellent location. Great breakfast. Great customer service throughout. A definite stay again location.
Excellent location. Great breakfast. Great customer service throughout. A definite stay again location.
10
James
Jul 19, 2025
·
Stayed 6 nights
Hotel is convenient to several sites, such as: Big Ben, Parliament, Westminister Abby, London Eye, and a healthy walk to Buckingham Palace and St. James' Palace. Transportation is easily accessible, buses stop across street from hotel while underground Westminister is two blocks away. The hotel has many amenities: pool, spa, restaurant and cocktail lounge. The staff was friendly and helpful. The concierge can help book excursions. The beds were comfortable and rooms were spacious. The hotel is located in a very busy area, lots of vehicles and foot traffic, but we rarely heard any of it. The Illey Café on ground level offers enough breakfast options to start day, items are reasonably priced, or you can have buffet breakfast at restaurant for 35£ per person. The staff was very pleasant and helpful. I would recommend this hotel, I would stay there again.
Hotel is convenient to several sites, such as: Big Ben, Parliament, Westminister Abby, London Eye, and a healthy walk to Buckingham Palace and St. James' Palace. Transportation is easily accessible, buses stop across street from hotel while underground Westminister is two blocks away. The hotel has many amenities: pool, spa, restaurant and cocktail lounge. The staff was friendly and helpful. The concierge can help book excursions. The beds were comfortable and rooms were spacious. The hotel is located in a very busy area, lots of vehicles and foot traffic, but we rarely heard any of it. The Illey Café on ground level offers enough breakfast options to start day, items are reasonably priced, or you can have buffet breakfast at restaurant for 35£ per person. The staff was very pleasant and helpful. I would recommend this hotel, I would stay there again.
8
Steven
Jun 22, 2025
·
Stayed 2 nights
Hotel and stay was great. The breakfast was average; therefore, giving a 4 star.
Hotel and stay was great. The breakfast was average; therefore, giving a 4 star.
Was this helpful?
AI-generated summary based on recent guest reviews
4
Natalie
4 days ago
·
Stayed 1 night
The bathroom had a weird smell. I was in an accessible room but that meant the bathroom was a wet room with a shower curtain, Which wasn't great. Also very noisy.
The bathroom had a weird smell. I was in an accessible room but that meant the bathroom was a wet room with a shower curtain, Which wasn't great. Also very noisy.
10
Vannett
6 days ago
·
Stayed 2 nights
This is the first time I’m staying at this hotel and I love it!! It is an easy reach of everything. There are bus stops right outside that you can take to go to Leicester Square, Oxford, Circus, Croydon,and even Brixton. I can say I was happy about everything. The reception was good. The staff were friendly and the food was excellent. We had room service and the in room food and service was exceptional. This is definitely a must stay for me when I’m in London again.
This is the first time I’m staying at this hotel and I love it!! It is an easy reach of everything. There are bus stops right outside that you can take to go to Leicester Square, Oxford, Circus, Croydon,and even Brixton. I can say I was happy about everything. The reception was good. The staff were friendly and the food was excellent. We had room service and the in room food and service was exceptional. This is definitely a must stay for me when I’m in London again.
10
Cheryl
6 days ago
·
Stayed 2 nights
Check in on kiosk was easy. This is a very large, modern, and busy hotel. There is a bar and restaurant. There is a gym. Location was great...a block from London Eye and the Thames. The Big Bus tour had a pick up right by hotel.
Check in on kiosk was easy. This is a very large, modern, and busy hotel. There is a bar and restaurant. There is a gym. Location was great...a block from London Eye and the Thames. The Big Bus tour had a pick up right by hotel.
10
Faisal
6 days ago
·
Stayed 1 night
Excellent location to discover many of London’s attractions. Great staff. Clean room Good size room.
Excellent location to discover many of London’s attractions. Great staff. Clean room Good size room.
10
claudia
last week
·
Stayed 3 nights
Great Staff service, best location , spacious room. Very happy with all services.
Great Staff service, best location , spacious room. Very happy with all services.
Westminster Bridge Road, Waterloo, London, England, United Kingdom
Location
With a stay at Park Plaza London Westminster Bridge, you'll be centrally located in London, steps from Florence Nightingale Museum and Southbank Centre Book Market. This spa hotel is 0.3 mi (0.4 km) from St. Thomas' Hospital and 0.3 mi (0.5 km) from River Thames.
Florence Nightingale Museum(0.1 miles)
Southbank Centre Book Market(0.1 miles)
Westminster Bridge(0.1 miles)
Sea Life London Aquarium(0.1 miles)
Thames Path(0.2 miles)
St. Thomas' Hospital(0.2 miles)
FAQs about Park Plaza London Westminster Bridge
Self parking is available on-site for a fee of GBP 65 per day. Nearby parking is also available at the same rate. Reservations are not required.
A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately GBP 25.00 per person.
Pets are allowed at the property with a fee of GBP 25 per pet, per day. Service animals are exempt from fees.
Check-in is from 3:00 PM, and check-out is by 12:00 PM. Late check-out is available for a fee, subject to availability.
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.
The property is centrally located in London, just steps from the Florence Nightingale Museum and Southbank Centre Book Market. It is approximately 0.3 miles from St. Thomas' Hospital and the Thames River.
Yes, the property features an indoor pool as well as an outdoor heated pool. The operational hours and seasonal availability are not specified.
Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.
The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any specific requests regarding additional sleeping arrangements.
Have a question?
Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately GBP 25.00 per person
- Self parking fee: GBP 70 per day
- Nearby parking fee: GBP 65 per day (7 ft away)
- Pet fee: GBP 25 per pet, per day
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Child Pool
Pool Indoor
Outdoor heated pool
Live Music
Evening Entertainment
Pool (Indoor)
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Steam Room
Massage
Spa & Wellness Centre
Body Treatments
Facial Treatments
Breakfast in the Room
Family Room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi