Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

Sonya was excellent! She made our stay so comfortable and accommodating. Very beautiful hotel and comfy room. My only complaint is I wish they had smart tv’s.

The staff was outstanding. Very accommodating and kind. The hotel was nice and clean as well. Our biggest complaint was the temperature of the pool and pool room. It was freezing. Many other families felt the same and the ventilation system in the pool area isn’t working so the fix is to prop the door open which makes it colder. The other disappointing part as the fountain in the pool was broken.

Great hotel overall. Beautiful lobby, great size rooms, fun happy hour options and the shuttle is an added bonus.

Customer service and amenities were excellant. Front desk staff were very friendly and helpful. The one negative was the indoor pool was closed.

This hotel is one of our favorites for its' cleanliness, semi-private hot tub & pool, made-to-order breakfast buffet and the friendliness of the staff. However, this time was NOT like all the others. The front desk gave us the wrong room (a cheaper one than we booked) and acted like they were doing us a favor by giving us a room we didn't pay for - despite showing them my reservation description. Then we saw and heard construction going on in several parts of the hotel (which we weren't informed of prior). To add insult to injury, they removed their hot tub and haven't updated their description to note that huge change. We will be finding a different hotel in future.

The pool was closed and the only reason I stayed was to go to the pool with my grandkids. A notice was not added to the website.

Slow shuttle to airport, waited an hour for airport pickup

The rooms were very clean and comfortable! Unfortunately, this property is going thru some lobby renovation which is loud entering and exiting the property. Parking spots were a premium on Friday and Saturday nights. Great breakfast selection with plenty of options! Overall a nice stay!

Airport shuttle was excellent.

The staff at the Embassy was amazing and very helpful and friendly. The hotel was under construction, so it was a bit chaotic and noisy, but for good reason. I am sure it will be beautiful when the construction is complete.

I recommend better clean in the bedrooms. They did not change the sheets every day, one day when we came back at night the room was not clean at all, no bed done , no cllean towels etc.

Turned bed down and found it to be full of short, curly, dark hairs and crumbs of some sort. Staff first offered to bring me a set of sheets to change myself. I declined. For $300 a night I insisted on a new room.

I like the look of the property. It was beautiful on the outside & the room was nice. Very modern. It was very well lit outside at night. The evening reception was nice. I had 2 delicious drinks. Breakfast was delicious. So that's always a plus. The only thing that was unpleasant was some cleaning problems. There was hair on the bathroom floor & some type of brown splatter on the bathroom wall. Also, we were on the 2nd floor in rm 219 so the outside view is the hvac which is not a sight to see. We kept the blinds down. Besides that, the stay was nice.

The hotel was fabulous, and everyone that works there are all fabulous as well, everyone is so nice and helpful. The hotel itself is really nice and very clean, I didn’t see any areas that looked dirty in any sense at all. The room itself was so nice, and very clean, we were in the family suite and it’s big and comfortable. We would 100% stay here again. The breakfast was really good, lots of options and they have a made to order omelet station and the omelets are big too, the coffee was really good and tasty too.

Overall the stay was good. However the air conditioning unit did not function properly. Our room was warm but tolerable. The elevator panels and button were filthy. Please wipe them down.

Everything was great but there was food left in the refrigerator and underneath the bed needs to be cleaned/vacuumed.

Clean room, friendly staff, easy parking

The hotel is very clean, quiet and near a shopping center (walkable). Breakfast was amazing as well. The actual suite is big enough for two people with all modern upgrades. Overall very please with my stay.

I really enjoyed my stay here. I loved the hotel, the staff, and the amenities. What I was not satisfied with was the cleaning of the room. There were men’s boxers left in the hotel room, no trash bags in the trash cans, missing robes, things not put back into place. Hair near the coffee machine. It just reminds you that someone was in there before you. Everything else was great.

The staff is very professional and personable. Very helpful and accommodating. The property was clean and modern.

Staff was very nice everywhere. Suites above me were being renovated. Extremely loud and constant construction noise for hours one day and all day the next. Bed was hard as a rock. Towels smelled burnt. Convenient self parking. Breakfast made to order omelettes were very good. The rest was standard hotel fare.

Sonya was excellent! She made our stay so comfortable and accommodating. Very beautiful hotel and comfy room. My only complaint is I wish they had smart tv’s.

Wonderful modern suite with large separate living room. Very comfortable. We’ll stay here again next time we’re in town.

We started in a family suite with bunk beds. We had 3 adults and 2 children . The suite was spacious, quiet and comfortable.

I stayed at a Embassy Suites in another state the night before - and this Raleigh property was far inferior. For one, much of the staff didn't speak English. Second, the breakfast food was very bland. Third, the hotel did not have any foam pillows on hand. Fourth the fan in the room was loud and could not be turned off.

I like the look of the property. It was beautiful on the outside & the room was nice. Very modern. It was very well lit outside at night. The evening reception was nice. I had 2 delicious drinks. Breakfast was delicious. So that's always a plus. The only thing that was unpleasant was some cleaning problems. There was hair on the bathroom floor & some type of brown splatter on the bathroom wall. Also, we were on the 2nd floor in rm 219 so the outside view is the hvac which is not a sight to see. We kept the blinds down. Besides that, the stay was nice.

I really enjoyed the stay we will stay again. The service was friendly and the rooms were clean! My daughter loved it! Only thing i would mention which was a bit of an inconvenience is that the TVs are just cable. The streaming options do not work, I was told that this feature would be active in the future. Maybe an issue if you have younger kids. They are doing some remodeling, maybe this is apart of it.

Bery nice room but keurig did not work and remote was not working in the living room

Sort of a strange room with bunkbeds, and a tub shower. The last time we stayed there, we had a walk-in shower. The fire alarm was a bit disconcerting at 2:30am.

Need better pillows for the rooms. The pillows are to thin and soft.

Tj was very helpful!! Ben at the bar was good to talk with.

Really nice front desk rep Ashlee

We are being charged $300 for "smoking in room". My husband and I did not smoke in the hotel room. I've tried calling multiple times to get this matter cleared up and charges reversed. Hotel manger is not returning calls and conveniently unavailable to answer the phone. Ive also filed a complaint with corporate headquarters for hilton. We had some maintenance issues during our stay. Closet door would not open and bathroom door was broken. Two maintenance personnel were there to fix said problems. Housekeeping was also in room during our stay. If we had been smoking any one of those 3 people would have said something to management on our first day at hotel. Since we did nothing wrong we had nothing to hide. It was only after we checked out that the smoking charge was applied to my card. Housekeeping also came by the morning we were leaving. We told them we would be out of the room by 9:45am. So multiple employees came to our room during our stay. Never once did we smoke and are now being charged for smoking. There was an event being held at the hotel were other people were outside smoking in designated areas.

The place is very convenient from the airport. Clean room. Only thing I had bad experience was being insulted upon by their dining supervisor at the dining area during breakfast (Sunday morning) when I was to get some bacon. The black guy keep on telling me that they are close for breakfast even I was there before 10am because I'm not carrying a plate. Then, he told other customers that the can still get bacon. It was a very expensive experience to be shouted upon in front of other guests. I feel like was miss treated or discriminated because I'm not black and that guy allowed others to pick up food. I wish this will be investigated by management.

Hotel was beautiful, comfortable food and lobby seating areas. Plenty places to eat and shop about a mile away. Had a 3hr wait at the hotel. Tim, one of the airport shuttle drivers, offered to drive us to and from the Brier Creek restaurant area so we cpuld eat. That was so nice! Exceptional service.

So convenient to airport. Best thing was the staff. Super friendly and helpful.

Another great stay!! Clean property! Great staff! Summer at the bar was super attentive and hospitable! A true gem! Second stay in 2 months. As I said in my previous review, this will be my go to stay when in Raleigh! See you next time!

Staff was extremely pleasant. Joan in particular provided excellent customer service. I will definitely return there when I am back in town. And the hotel was quiet which I appreciated.

I stayed at the Embassy Suites by Hilton Raleigh Durham Airport Brier Creek for business on January 23rd. Our group of Regional and Corporate CFOs had a conference room reserved for the all day meeting on the 24th. I have a 3months old baby at home and I needed privacy to pump breast milk during the day, so I paid for half a day stay to have access to my room till 4:30pm. In the morning, I stopped by the front desk to pay for the extended stay and to extend my key card as i communicated to the front desk assistant till 4:30pm. The meeting lasted till 4pm. I had exactly 30min to make it to the room to pump and to make it downstairs for the 4:30pm shuttle to the airport (my flight was at 6pm). Well, when I got into the elevator, the key wasn't working - it was in fact deactivated!!!. I rushed to the front desk only to see that there was only ONE person assisting the customers at the busiest check-in time! No matter how concerned i looked, i was asked to wait. It was almost 4:15 until I finally got the key reactivated and made it to the room. Of course I missed the shuttle and had to call a Lyft to make it to the airport. The hotel made me to almost miss my flight! That is besides the disruption of the construction noise and strange people continuesly entering the confidence room during the meeting! I highly discourage any business professionals to stay and to meet at the hotel. I will certainly discourage any of our company meetings at this property ever again.

My stay was quiet and peaceful. The only issue I had was with the service desk handling a few requests. Other than that my stay was fine.

Great hotel! Super close to Angus Barn!

Very clean hotel Also had plenty of parking 10-20 minutes from the airport as well

Great hotel overall. Beautiful lobby, great size rooms, fun happy hour options and the shuttle is an added bonus.

The stay was phenomenal. Food close by, located in the middle of everything. Well visit again, for sure.

We stayed here for one night prior to an early morning flight. The property was very nice and clean. The rooms were very spacious. Close to restaurants and shopping. Would definitely stay again.

Hotel was beautiful, comfortable food and lobby seating areas. Plenty places to eat and shop about a mile away. Had a 3hr wait at the hotel. Tim, one of the airport shuttle drivers, offered to drive us to and from the Brier Creek restaurant area so we cpuld eat. That was so nice! Exceptional service.

When we travel to the coast we always stay here. Love this location.

So convenient to airport. Best thing was the staff. Super friendly and helpful.

The hotel is very clean, quiet and near a shopping center (walkable). Breakfast was amazing as well. The actual suite is big enough for two people with all modern upgrades. Overall very please with my stay.

Property is quiet despite being close to the airport. Breakfast is included and is one of the best included breakfast out family has had. Thank you for a wonderful stay!!

Lovely lobby area and bar. It's open with high ceilings and modern. Complementary cocktail coupons upon check-in. The complementary breakfast offered an omelet station, oatmeal, cereal, juices, and a nice dark roast coffee option. Our double-queen suite was clean and in good condition. The towels were a little rough feeling, but it's probably due to the heavy detergent. I am already planning my next stay.

Friendly staff, clean. Things i didnt like were they listed a restaurant but it was no restaurant. It was a glorified snaxk bar at best. And the webiste lists room service and restaurant hours as 11am-11pm but its actually only 5pm-10pm. I was pretty upset about that as the main reason i booked the hotel was for room sevice then wasnt able to use it due to the limited hours and me needing earlier than 5pm.

Very expensive, for the food to be straight DISGUSTING! The happy hour was NOT GIVING!!.. The bar tender was NOT GIVING!!..The WORST lemon drop EVER made to man!!.. And the beds are NOT a good sleep. The mattress was very very uncomfortable.

The hotel was fabulous, and everyone that works there are all fabulous as well, everyone is so nice and helpful. The hotel itself is really nice and very clean, I didn’t see any areas that looked dirty in any sense at all. The room itself was so nice, and very clean, we were in the family suite and it’s big and comfortable. We would 100% stay here again. The breakfast was really good, lots of options and they have a made to order omelet station and the omelets are big too, the coffee was really good and tasty too.

I absolutely loved everything about this hotel... early check in was easy. I really wanted a room with a tub so they switched my room.. the room was clean and spacious. The staff was very nice and breakfast is amazing as they have an omelet station and the guy making the omelets is super nice and deserves his tips for sure. Dinner was sooo tasty.. we had salmon spinach and mashed potatoes which was the special for that evening. Every night they have complimentary snacks and drink (alcoholic and non alcoholic) Honestly it felt like i was in an all-inclusive resort. Barley left the hotel. Shopping center is right around the corner with everything you can think of and is in such a nice area. I will definitely be revisiting.

I always choose Embassy Suites because I get a great room, and look forward to the evening reception and complimentary breakfast.

Having the best time here, the kids love it and so do I! The only thing that was an issue was the room service, my daughter and I both got sick from it. Also, the pool was closed for maintenance, and that was a big selling point for me, so that sucked!

Gorgeous rooms, excellent wine choices at the bar, delicious made to order omelets at breakfast included. Loved the jetted shower, too. One of the best hotel stays ever.

Omelets at breakfast were good (although the guys back there could have been a lot friendlier). The potatoes were ice cold, and the pancakes tasted like cardboard. Sausage was good and hot, but the bacon, in the same container, was cold. Room was clean. Would have like a spare blanket.

My fiancé and I had a wonderful stay. We enjoyed sitting at the bar, where our bartender, Summer, provided exceptional service. The dinner we ordered was delicious, and breakfast exceeded our expectations. This is an excellent place to stay, whether you’re traveling alone or with family, as everything you need for a smooth visit is available on the property.