Hilton Garden Inn Atlanta Airport North

I had a king room with snacks and drinks included, did not have them. Paid for complimentary breakfast and was questioned multiple times by employees in the morning regarding it, when giving my room number should have been enough to look up the reservation. That wasn’t cool. Before I book the room, I called and asked was the hot tub in use they told me yes just to get there and it was out of order. I paid for insurance on my trip.

Breakfast wasn’t included but for $19.95 per person it wasn’t worth it from what I seen.

The hotel was “okay” I could see some stains where the tv stand is on the rug and the halls. The hot tub wasn’t very hot. Breakfast also was okay, but to pay $20 per person it wasn’t worth that. My OJ was also watered down. They have a gate for the parking lot. Parking is an additional $15 a night which I didn’t know prior to booking. Getting out of the gate was challenging. There weren’t clear instructions to use the room key and where to place it. The staff was helpful though. They helped with the gate, got me a different juice when asked and I received more towels when I asked for them.

The staff were friendly and professional, hotel was clean and I got a peaceful night's sleep

Hot tub out of order also had a broken e-stop button for safety missing in the pool area. Door locks not functioning properly, leans put on the bed 90 degrees out. Most importantly the unprofessional assistant general manager. Seem aware of safety issues but not addressing them was very concerning along with the terrible attitude she has when it comes to the customers on the property.