Hampton Inn & Suites Winston-Salem/University Area, NC

Overall excellent service!

Every thing was good

Room was a bit beat up and the door was louder than usual when closing and didn’t latch. No decaf coffee ( that’s a really nice feature of Hampton inn I count on) and I asked for it. But it required making it and after 45 minutes it still wasn’t made.

Would prefer the rooms to have a single cup keurig coffee maker which uses the k- cups. That way you can bring your own and the coffee is better. Also eggs tasted like they were powdered. Rooms are very nice. Could use a couple of towel racks and soap dish at the sink. Some Hampton Inns have these.

Front office staff was great! Asked a maid for extra towels on our first day and never received room service after that. The only other time we saw a maid was at 9:30 AM when she knocked on our door and told us it was time to checkout. Check-out time was supposed to be at 10! Breakfast was mid. Only one juice worked and the hot foot stayed empty both days. We were in a king suite and the air conditioner doesn’t reach the side of the room that has a bed so it was hot!