Volcano Spa Hotel

Rooms basic for a 4 star hotel. No tea or coffee facilities in room. First night room was cold and pillows flat. Poor night sleep. Quite isolated from nearby amenities. Staff at reception not very friendly or helpful. Checked out a day early even though I paid for 3 nights. Probably wouldn’t stay again. None of the facilities were explained to me. 😔😔

Good

Es war ein geschäftlicher Aufenthalt. Alles gut organisiert, Zimmer gut, Frühstück gut. Gerne wieder

The hotel is very nicely designed and the spa facilities are amazing. Dinner at the restaurant was average, but staff were helpful and friendly. Not all the reception staff were that friendly or helpful however - in particular, one lady was short with me, she actually did not listen to me properly and assumed I didn’t have a spa reservation so I had to stay calm and reiterate 4x that I already had a reservation whilst each time she got more annoyed..she got it eventually! The extra payment for car parking is currently not explicitly mentioned in the hotels.com listing which would be good for the hotel to rectify and update this..

Die lage des Hotels war sehr angenehm, allerdings sind einige informationen zum Hotel unvollständig oder falsch,Spa( was als bereich nur Sauna, Dampfbad, eisbad und einem kleinen Whirlpool. Auch die Massagen muss man dazu buchen. Das steht so leider nirgendwo auf der Expedia seite.