Hilton Garden Inn Charlotte/Concord

Our room wasn't visited by housekeeping at all on our Friday through Sunday stay. No trash emptied, no linens changed, no clean towels or wash cloths, NOTHING AT ALL, they didn't visit the room. Booked the room specifically for the indoor pool as I was traveling with 3 children booked the room to arrive and the pool is COMPLETELY drained and "under maintenance". We were offered to go next door and use the OUTDOOR swimming pool that was ICE cold. Ask for a crib as it was listed on the site as available. We asked when we arrived and were told "sorry they are gone for the night it will need to be tomorrow". Okay, no big deal I understand, so 9am Saturday I asked again and was told it would be brought to the room. At 11pm we arrive with a sleepy baby and no crib, had to ask the front desk who gave me the runaround until I pointed out in his log book I had asked for the crib already and no one bothered to get it. For the money paid it was a BIG RIP OFF AND DISAPPOINTMENT!

Yes

It was excellent very clean room Staff was excellent and amenities was so sufficient with the bar and grill. It made it like home. You didn’t want to even leave the room. It had food, beverage, baby and and everything. You need to have a good time.

The room was very clean, check in was easy, the staff was all very friendly, and it’s close to everything!

Stayed there for the pool despite it being a 25 minute longer drive to my event the next day. Check in only to discover the pool was out of commission. As bad as that was, the worst was the terrible service when checking in. No one was at the front desk so I stood there approximately 10 minutes and then decided to call the front desk. Finally some grumpy gal comes out and rudely asks if I was the one calling. She gave me the bare minimum of talk - didnt even tell me which room or how to get to it. No eye contact and spoke at a barely audible level - not because she couldn’t, but because she didn’t want to show even close to the proper. Has zero business working with the public and Hilton did a rotten job of training and screening out the morons that work at that location. Rotten stay.