Hilton Garden Inn Charlotte/Concord

Stayed 2 days, room was clean, bed comfy, I also worked out in exercise room, their equipment was adequate. They also had an indoor pool, which I tested water (warm) but didn’t jump in. I also had the hot breakfast ordering French Toast and sausage. I wasn’t crazy about the sausage, the French Toast was ok. Overall, I stay at this hotel again, it’s about a 4 star facility.

Extremely disappointed!!! I spent 264 for one night, for two reasons. One it was my wife’s birthday two so that our 4 year old daughter could swim. Before I booked this room I specifically called the Hotel to verify that they had an indoor pool and it was in service! We arrived around 5pm to check in. I was then told they overbooked double queen rooms would we take a king bed with pull out couch. We said sure no problem. Then the bad news was given the pool was closed because all of the safety measures were not in place??? I am all about safety but I called that morning to ensure the pool was open and operational. Then we get to our room no and the cable isn’t even hooked up ? I managed to figure out that the HDMI cord wasn’t plugged in. I am extremely disappointed and not happy we could have stayed home slept in our own king size bed and played in the bathtub and saved $ 264.00!!!!

Wonderful check in , very friendly and place was clean only downfall was indoor pool was small and no hot tub

Took my wife here for her birthday $200 a night 5 nights, Had to argue with the maids for toilet paper because I didn’t want house keeping only toilet paper they gave me a hard time. Then the elevator went out for 12 hours!! The side doors didn’t want to work which is a fire hazard, and the guest laundry was broken as well. For $200 a night was very disappointed with all the problems and rudeness of the staff

one night, hotel was clean, furniture was starting to show age. I don't drink but there was a little alcohol bar in the lobby that was nice.

Great! We didn't get to spend time at the outdoor area but we love that!!

My stay was very pleasant. Customer service was welcoming and professional including housekeeping during arrival and departure. I enjoyed my dinner and time at the pool. Overall my stay was great.

Front desk was nasty, the pool was closed (one main reason I pick this hotel) and the room had food on the fooor. Over poor experience

Nice location. Pool was not heated.

We stayed for two nights on a drive to Florida, area was nice, they have an outdoor patio with a fire pit. The bar staff were friendly and attentive. The prices for drinks and food were high, but to be expected in a hotel.

Everything was okay but the bathroom was dirty! I did not complain but it was old hair all in the shower. We were barely there so! Everything else excellent….

Had a roach crawl across the bathroom mirror.

Fantastic staff! Clean rooms. Stayed again recently and it was consistent with the high quality of service.

Clean Room Nice Staff Comfortable bed

This hotel is so lovely! From the entrance, to the rooms; everything was so quiet, clean, smelled great, and felt like home. The rooms were spacious, upgraded, and pretty. The location is perfect as well. It is close to the highway and there is no shortage of dining options near by.

Great weekend trip! The room was extremely clean and in a great location! The staff was very accommodating and made us feel welcomed. I would recommend this hotel to anyone.

Clean, spacious room.

Lovely hotel, very clean. No complimentary breakfast though.

The hotel was very expensive 266,00 for 1 night plus an additional 25.00 room charge incase of any damages. The check in was fast and staff was really nice, there was no luggage carts, and a long walk down a hall way to the only elevator in the lobby, with 6 floors and everyone checking in there was definitely a wait for elevator. The floors in the lobby were dirty and the elevators were not clean. The room was nice , small but clean, they take dogs at this hotel and the towels smelt like they had been washed in dog pee, they stunk bad, there were no washcloths in the room and the room temperature is set and locked, so you are unable to change room temperature. The food was absolutely horrible ,ordered for 7 and no-one could eat it there was seven of us 5 adult's 2 teenage kids in two double bed rooms, the bar service was slow only 4 people seated at the bar and i waited half an hour, was never greeted had to get her attention to please fix me a drink, she was sitting down in a long conversation with two other women . the drink was terrible so sweet just awful, I an not a picky person and i never complained to anyone there i just kept swiping my credit card paying and leaving, I don’t recommend anyone paying that amount of money for that hotel it is definitely a 1 or 2 star hotel. Oh yes and the breakfast buffets not good and it was cold, cost $13.00 person and they had no silverware had to wait 10 minutes for silverware before we could even eat.

The room was very clean, the bed was comfortable and the shower's water pressure was amazing! The staff was always helpful and courteous!

Rooms where dated sink in the bathroom was leaking and the room had a Musky smell

Super spacious and comfortable

Martiza made my stay memorable! The hotel is a little dated but its clean. The staff was incredible and my shower pressure was amazing. I didnt give 5 stars because the furniture is clearly dated and my room didnt smell fresh but overall, I had an enjoyable stay.

Sheets were rough. Shower was not hot at all

The heating and air conditioning unit was very noisy when it came on and we were unable to adjust the temperature so it was very warm in the room all night

Had to call before check in and was placed on hold for 20 minutes. Never came back on the phone. When we got there they acted like it was my fault. Then said they don’t want people to do room service even though it is listed as an amenity. We came down to eat and the food was fine. In the room the tv remote didn’t work so I called down to ask for a new one. They hung up on me and never brought it. And I was very polite about all these issues so there was no reason to not be helpful. In the morning the lady called before checkout time and said we had a high balance and needed to pay now. It was only the bill from dinner which was less than $100. Of course we paid it at checkout. Just wouldn’t stay there again. Do not recommend

Hotel was as described, clean. I couldn't get the temperature down to where I like it but it was a nice hotel would recommend. Staff seems overworked

Clean, spacious room.

Everything was great but tv options were too limited. No movie channels

The room was very clean, the bed was comfortable and the shower's water pressure was amazing! The staff was always helpful and courteous!

Excellent staff. Front desk staff was top shelf and so was the bartender.

Took my wife here for her birthday $200 a night 5 nights, Had to argue with the maids for toilet paper because I didn’t want house keeping only toilet paper they gave me a hard time. Then the elevator went out for 12 hours!! The side doors didn’t want to work which is a fire hazard, and the guest laundry was broken as well. For $200 a night was very disappointed with all the problems and rudeness of the staff

Fantastic staff! Clean rooms. Stayed again recently and it was consistent with the high quality of service.

Arrived for check in to a room booked 3 months prior, and told 2 queen bed rooms were overbooked. I saw why...they got greedy and took in 2 busses of students, with no concern for previous reservations. Told I could check out of a king bed room in the morning, and move to the ACTUAL room I booked. This was not only wildly inconvenient, but would not work for me as I was traveling with expensive, refrigerated medication and had no where to store it between check out and check in later at 3. Asked to speak to manager, and was told he (Carl?) was on the phone. Left my number and went to dinner. Upon return, told he left for the night without calling! There's no manager on property at night!! Asked for a manager to call in the morning. Called at 11:15am, long after arrangements for check out/check in/luggage/medication would have had to be made. Decided that I would have to deal with wrong room (imagine needing 2 queens and having to make a king work for 3 days) as I had no trust for manager/property. We travel to the area twice a year, and will NOT stay there ever again. What a shame...the property os lovely, but poorly managed.

Had to call before check in and was placed on hold for 20 minutes. Never came back on the phone. When we got there they acted like it was my fault. Then said they don’t want people to do room service even though it is listed as an amenity. We came down to eat and the food was fine. In the room the tv remote didn’t work so I called down to ask for a new one. They hung up on me and never brought it. And I was very polite about all these issues so there was no reason to not be helpful. In the morning the lady called before checkout time and said we had a high balance and needed to pay now. It was only the bill from dinner which was less than $100. Of course we paid it at checkout. Just wouldn’t stay there again. Do not recommend

All of the staff is friendly however on top of that Jeremiah was very helpful!!

The hotel charged me for the room at checkout when I was already charged at the booking. When I approached the front desk about the additional charge. The said I needed to contact Expedia. Expedia is doing their best to refund me my money for the additional charge, but the hotel staff seemed to not care at all about the additional charge. I wonder if they would feel that way if it was there money being stolen from them.

The best staff ever! Every single staff member I encountered were super friendly and helpful, even just in passing every single staff member asked if everything was good with my stay from the front desk at check in til my last elevator ride for check out. Great hospitality! I WILL absolutely return here on my next stay in Charlotte. Oh yeah. The hotel itself was clean and well maintained of course. But the people made it top notch. Great job!

Excellent accommodations and great location. However, the power went out at around 8am and check out is at 12pm. No one came around to notify guests of what was going on, or to see if anyone needed any help. I was staying on the 6th floor in a mobility accessible room. Around 10am I had to manage my way down 6 flights of stairs that were poorly lit. They had 2 glow sticks on each landing but nothing on the stairs. When I got to the bottom floor and turned in my keys I asked if they were going to comp anything to the guests I was told to take the managers card because they hadn’t gotten in yet. A manager should have been on site as soon as they were notified of what was happening. Excellent hotel, but ill prepared for emergency situations.

Front desk attendant was very friendly and welcoming. Room was clean and the bed was comfy. Lots of food options near by.

Location was great.

Very nice facility and a very convenient location

Bathroom was updated and very nice. Clean room, easy check in and out process. Convenient right off the interstate.

Very convenient to I85 and the Charlotte Motor Speedway.

This hotel is so lovely! From the entrance, to the rooms; everything was so quiet, clean, smelled great, and felt like home. The rooms were spacious, upgraded, and pretty. The location is perfect as well. It is close to the highway and there is no shortage of dining options near by.

Great weekend trip! The room was extremely clean and in a great location! The staff was very accommodating and made us feel welcomed. I would recommend this hotel to anyone.

Close to Concord Mills, very friendly hotel staff, hotel bar, food options, amenities, & cleanliness!

Clean property, close to everything and still quiet. Will stay here again.

conveniently located with lots of food options in the area

Front desk attendant was very friendly and welcoming. Room was clean and the bed was comfy. Lots of food options near by.

Beautiful property, clean and well-kept. No free coffee or breakfast, too pricey.

The system was under repair so the bar was closed and the hot breakfast was not offered because of their system. Plus I paid twice as much for this room than my staff member did down the street and had a bar and a hot breakfast option.

The bar and restaurant were a big surprise! Food was excellent!!!! Drinks were excellent. I will definitely stay sgain

Been staying at the Hilton Garden Inn for at the past 7-8 years . They are always remodeling . The restaurant has great food and is open til 10 pm. Breakfast is cook to order and really good . On the weekend they serve breakfast until 11 which is nice .

Breakfast was not appealing, but the service was good.

Clean and convenient with a friendly staff. The bar food was excellent, especially the wings.

Everything was great but apparently breakfast not included which was disappointing

Lovely hotel, very clean. No complimentary breakfast though.

Great place, nice people, restaurant food is AMAZING.

The hotel was very expensive 266,00 for 1 night plus an additional 25.00 room charge incase of any damages. The check in was fast and staff was really nice, there was no luggage carts, and a long walk down a hall way to the only elevator in the lobby, with 6 floors and everyone checking in there was definitely a wait for elevator. The floors in the lobby were dirty and the elevators were not clean. The room was nice , small but clean, they take dogs at this hotel and the towels smelt like they had been washed in dog pee, they stunk bad, there were no washcloths in the room and the room temperature is set and locked, so you are unable to change room temperature. The food was absolutely horrible ,ordered for 7 and no-one could eat it there was seven of us 5 adult's 2 teenage kids in two double bed rooms, the bar service was slow only 4 people seated at the bar and i waited half an hour, was never greeted had to get her attention to please fix me a drink, she was sitting down in a long conversation with two other women . the drink was terrible so sweet just awful, I an not a picky person and i never complained to anyone there i just kept swiping my credit card paying and leaving, I don’t recommend anyone paying that amount of money for that hotel it is definitely a 1 or 2 star hotel. Oh yes and the breakfast buffets not good and it was cold, cost $13.00 person and they had no silverware had to wait 10 minutes for silverware before we could even eat.