Hotel Monopol

Amei voltaria mil vezes , pessoal mto prestativo e a localização ótima

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Extremely Disappointing Experience at Hotel Monopol One of the worst hotel experiences I have ever had. The reception staff are extremely rude, loud, and unprofessional. They speak to guests with absolutely no respect. When the Wi-Fi stops working, nobody takes responsibility or offers assistance. The room was poorly maintained and lacked basic hygiene. I found several long hairs on the bed, and an electrical socket had no protective cover, posing a potential safety hazard. The hotel is old and outdated, but the biggest problem is the management's attitude. When my luggage was delayed at the airport, I provided the hotel with the contact number and tracking reference and simply asked them to make a phone call to help. They couldn't even be bothered to do that. Old facilities can be renovated, but a lack of respect, professionalism, and basic hospitality is much harder to fix. I strongly do not recommend this hotel. Save your money and choose somewhere else.

In advertisement it said city view i got room where i cant wven open windows as its wall in front of my room, Very filthy old furniture In hotel.Com it said parking available for fee and thats why i choose this hotel when arrived reception said there is no parking. Luckily i got parking in front of the hotel to which he said 10 euro for 2 nights If no parking why he is charging me i dont understand to park on government road was free on the day of leaving he asked me again pay 10 euro i said no i asked police officer and he said the road i parked on is free if you got parking ofcourse. Parking available for fee. Sofa very old and filthy furniture stinking,damage and outside window straight away wall. No. View atall lifts very small hardly 3 people can accumulated. Breakfast just bread butter boiled egg and jam. Olives tomato thats it The best in everything was coffee late. The worst part bathroom black ellage every where toilet got yellow satin bathtub glass very fragile from hinges. Not recommended at all. Very rude staff and also barley can speak English. Did not help with suitcases when living hotel,can see i got kids and was struggling just standing and watching

Excellent location, breakfast and staff was very cooperative. Needs little improvement wrt lighting in rooms.