Element by Marriott Savannah Midtown

It was a very relaxing stay. We were very pleased. Service was great and so was the breakfast. However, I would love to see gluten free options and a pool. Area was very accessible and convenient!

Spacious room, weird furniture layout with one of the queen beds by the wall. Ok cleanliness ( musty smelly bedsheets and spotty sofa-did not feel comfortable to sit there).

Good location for Savannah the room was clean and the staff was very friendly and responsive.

I’m extremely disappointed with how Element handled my reservation. On Friday, I accidentally booked a double room for the 19th when I actually needed the room for the 18th. As soon as I realized the mistake, I canceled the reservation for the 19th and immediately rebooked the double room for the correct date, the 18th. I then showed up and stayed at the property on the 18th. When I arrived, I was told that they were overbooked and did not even have the double room I reserved. I agreed to take a single room instead and didn’t make an issue out of it. The real problem came afterward: I was charged for BOTH reservations. The hotel is claiming the original reservation was non-cancellable, even though I wasn’t trying to cancel my trip or avoid paying for a room. I simply made an honest mistake with the date, corrected it immediately, rebooked at the same property, and actually stayed there. So Element got paid for the room I stayed in and charged me for another night that I never used, while at the same time they couldn’t even provide the room type I had reserved for the night I actually stayed. I understand cancellation policies, but there should also be some common sense and reasonable customer service. The hotel can clearly see that I corrected the date, made another reservation, showed up, and paid for my stay. Charging me for both reservations under these circumstances feels completely unreasonable. I would have expected Element to do a simple transfer or credit.

The cleaning staff came by every other day which was nice, some of the items in the kitchen area were missing, and one of the lamps bulb was out, no big deal. We did discover a rather nasty cleaning rag left in the bathroom drawer that was closed to being a deal breaker, but I just threw it away. Overall nice and would stay again.