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Ole Sereni

US$ 141

/noite

Média para setembro

Ole Sereni - Image 1

Ole Sereni - Quarto

Ole Sereni - Quarto

Ole Sereni - Vista do quarto

Ole Sereni - Receção

Preços para Ole Sereni

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US$ 141

/noite

Média para setembro

Preços médios mensais

Em Ole Sereni, o preço por noite é, em média, US$ 98 no mês mais barato (dezembro) e US$ 147 no mês mais caro (outubro), com base nos últimos 12 meses.

Preço médio por noite em Ole Sereni por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 104
fevereiro	US$ 121
março	US$ 119
abril	US$ 110
maio	US$ 109
junho	US$ 130
julho	US$ 130
agosto	US$ 121
setembro	US$ 141
outubro	US$ 147
novembro	US$ 138
dezembro	US$ 98

Mais caro: outubro (aprox. US$ 147)

Mais barato: dezembro (aprox. US$ 98)

Sobre este alojamento

Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias opções de lazer e entretenimento ao seu dispor, incluem-se um health club, uma piscina exterior e uma banh...

Comodidades

Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias opções de lazer e entretenimento ao seu dispor, incluem-se um health club, uma piscina exterior e uma banheira de hidromassagem. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais. O casino e o centro comercial ficam a uma curta viagem de autocarro, disponibilizado pelo hotel.

Comodidades para negócios

As principais comodidades incluem acesso à internet com fios grátis, um business center e aluguer de limusinas. Planeia um evento em Nairobi? Este hotel dispõe de uma zona para conferências e de 3 salas de reuniões, com uma área total de 176 metros quadrados. O hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.

Restaurante

Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 2 bares/lounges. O hotel serve pequeno-almoços buffet durante a semana entre as 7:00 e as 10:00 e aos fins de semana entre as 7:00 e as 10:30, mediante uma sobretaxa.

Quartos

Sinta-se em casa num dos 134 quartos com decoração personalizada, com um frigorífico e um televisor LED. Ligue-se à internet com e sem fios gratuita para estar sempre contactável. Em alternativa, assista a uma seleção de canais via satélite. As casas de banho privativas dispõem de uma combinação polibã/banheira, artigos de higiene grátis e secadores de cabelo. As comodidades incluem ainda telefone, além de cofres e de secretárias.

Localização

Em Nairobi (Nairobi South), Ole Sereni ficará a 10 minutos de carro de Parque Nacional de Nairobi e de Estádio Nacional Nyayo. Este hotel de luxo está a 7,5 km (4,6 mi) de Estádio da Cidade de Nairobi e a 8 km (5 mi) de Prédio do Parlamento.

O que há nas proximidades

The Nextgen Mall(0.7 milhas)
African Heritage House(1 milhas)
Parque Nacional de Nairobi(1.1 milhas)
The GoDown Arts Centre(2.6 milhas)
The Imaara Shopping Mall(2.7 milhas)
Southfield Mall(3.3 milhas)
Estádio Nacional Nyayo(4 milhas)
Universidade de Strathmore(4.2 milhas)
Kenya Railway Golf Club(4.5 milhas)
Estádio da Cidade de Nairobi(4.6 milhas)
Parque Uhuru(4.7 milhas)
Central Park(4.7 milhas)
Nairobi Gallery(4.8 milhas)
Museu do Caminho de Ferro(4.8 milhas)
Bomas(4.9 milhas)
Nairobi (WIL-Wilson)(12.5 milhas)
Nairobi (NBO-Aeroporto Internacional Jomo Kenyatta)(6.7 milhas)

Localização

Off Mombasa Road, Nairobi West, Nairobi, Quénia

The Nextgen Mall (0.7 milhas)

African Heritage House (1 milhas)

Parque Nacional de Nairobi (1.1 milhas)

The GoDown Arts Centre (2.6 milhas)

The Imaara Shopping Mall (2.7 milhas)

Southfield Mall (3.3 milhas)

Mais informações sobre a localização

Opções de quartos

8

Quarto Club

Detalhes do quarto

1 Cama De Casal Extragrande

ou

3× Camas Individuais

Dormidas 2

301 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

6

Quarto

Detalhes do quarto

1 Cama De Casal Extragrande

ou

2 Camas Individuais

Dormidas 2

301 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

4

Suite, 1 quarto, Vista para a cidade

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

334 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Avaliações dos hóspedes sobre Ole Sereni

8.1

Muito Bom

Com base em 744 avaliações verificadas

Quem se hospeda aqui?

Negócios

59%

Casal

15%

Família

11%

Grupos

9%

Individual

3%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Em avaliações recentes do Ole Sereni, viajantes elogiam a simpatia da equipe, a limpeza impecável dos quartos e a localização conveniente perto do Parque Nacional de Nairobi e do aeroporto, ao mesmo tempo em que notam áreas desgastadas, problemas intermitentes com o ar condicionado, fechamento da piscina e serviços de refeições e transporte caros ou lentos.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

Em avaliações recentes do Ole Sereni, viajantes elogiam a simpatia da equipe, a limpeza impecável dos quartos e a localização conveniente perto do Parque Nacional de Nairobi e do aeroporto, ao mesmo tempo em que notam áreas desgastadas, problemas intermitentes com o ar condicionado, fechamento da piscina e serviços de refeições e transporte caros ou lentos.

Muitos apreciam a vista para o parque, a piscina agradável quando está aberta e o spa bem avaliado. As desvantagens comuns incluem ruído da rodovia ou de eventos em alguns quartos, problemas de manutenção ocasionais e partes da propriedade que parecem desgastadas. Vários hóspedes também relatam preços altos ou pouco claros para buffets e transporte para o aeroporto, e serviço de restaurante ou quarto mais lento em horários de pico. No geral, espere uma base conveniente com vistas memoráveis do parque, mas confirme a localização do quarto e o status atual das instalações.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Os hóspedes elogiam o spa e as massagens, a piscina (com acesso à piscina no terraço Emara) e uma academia decente. Alguns relatam fechamentos ou reformas na piscina e notam que partes da propriedade parecem antigas.

Avaliações dos hóspedes relacionadas

10

Danette

7 de jan. de 2026

·

A estadia foi de 2 noites

Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.

Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.

10

Narpat

4 de out. de 2025

·

A estadia foi de 1 noite

Close to airport , good staff , bountiful buffet and amazing massage !

Close to airport , good staff , bountiful buffet and amazing massage !

2

Rye

25 de jun. de 2023

·

A estadia foi de 1 noite

We chose this hotel in large part because of the swimming pool and it has been out of condition for a long time and not usable. Felt like false advertising from the Expedia photo of the pool and indication that the hotel had a functioning pool

We chose this hotel in large part because of the swimming pool and it has been out of condition for a long time and not usable. Felt like false advertising from the Expedia photo of the pool and indication that the hotel had a functioning pool

8

Mark

23 de jun. de 2024

·

A estadia foi de 2 noites

The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.

The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.

8

Scott

14 de mar. de 2023

·

A estadia foi de 1 noite

Pros: clean, good gym, quiet, safe, friendly staff, good location, good WiFi. Cons: no room service, main restaurant was not that good. Breakfast was too expensive. Wood key cards often broke. Often changing WiFi password was annoying. Coffee was weak and insipid. Bottomline: It's a great place. I would not pay more than $85 to stay here for the basic room.

Pros: clean, good gym, quiet, safe, friendly staff, good location, good WiFi. Cons: no room service, main restaurant was not that good. Breakfast was too expensive. Wood key cards often broke. Often changing WiFi password was annoying. Coffee was weak and insipid. Bottomline: It's a great place. I would not pay more than $85 to stay here for the basic room.

10

Charles

21 de jun. de 2023

·

A estadia foi de 2 noites

Great place and food! Poop was being refurbished but you’re allowed to use the even better rooftop pool at armada Ole Sereni next door

Great place and food! Poop was being refurbished but you’re allowed to use the even better rooftop pool at armada Ole Sereni next door

10

Megan

22 de jun. de 2024

·

A estadia foi de 1 noite

I really enjoyed this hotel! I spent a total of 3 nights here and really liked it. If your room is facing the right way you can see into the National Park. The pool area is nice, though it doesn't truly have a good view of the park. They have a bird bath nearish the pool that attracts a lot of interesting birds and makes for a interesting afternoon lounging by the pool seeing the different types of birds. The staff are super friendly and helpful. There's also a rooftop bar with a swimming pool at the neighboring hotel that you have access to that has a great view of the park and Nairobi that sometimes has live music. Overall, it was a great place to stay!

I really enjoyed this hotel! I spent a total of 3 nights here and really liked it. If your room is facing the right way you can see into the National Park. The pool area is nice, though it doesn't truly have a good view of the park. They have a bird bath nearish the pool that attracts a lot of interesting birds and makes for a interesting afternoon lounging by the pool seeing the different types of birds. The staff are super friendly and helpful. There's also a rooftop bar with a swimming pool at the neighboring hotel that you have access to that has a great view of the park and Nairobi that sometimes has live music. Overall, it was a great place to stay!

8

jo

28 de fev. de 2025

·

A estadia foi de 1 noite

Very pretty hotel with a beautiful rooftop pool. Food was good and staff was very friendly

Very pretty hotel with a beautiful rooftop pool. Food was good and staff was very friendly

6

Rebecca

19 de jun. de 2023

·

A estadia foi de 2 noites

We have stayed here before & liked the property because of it's view of the animal park, decor & proximity to the airport. However, this time we felt the hotel is looking "worn", a road now obstructs the view of the animal park, the pool was not open/needing repairs (which we were not notified of) & there are newer/nicer airports closer to the airport. It's still a decent hotel but I now longer consider it a "first choice" stay. P.S. Although not very full they seemed understaffed. We waited a long time to get waited on for pizza, dining options that use to be available are now gone or limited (ice cream?) & a request for clean towels never arrived.

We have stayed here before & liked the property because of it's view of the animal park, decor & proximity to the airport. However, this time we felt the hotel is looking "worn", a road now obstructs the view of the animal park, the pool was not open/needing repairs (which we were not notified of) & there are newer/nicer airports closer to the airport. It's still a decent hotel but I now longer consider it a "first choice" stay. P.S. Although not very full they seemed understaffed. We waited a long time to get waited on for pizza, dining options that use to be available are now gone or limited (ice cream?) & a request for clean towels never arrived.

10

Daphne

21 de ago. de 2025

·

A estadia foi de 2 noites

This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.

This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

A limpeza é frequentemente elogiada como impecável e muito limpa. Alguns notam problemas de manutenção, como chuveiros com vazamento ou áreas antigas, e alguns mencionam mosquitos.

Avaliações dos hóspedes relacionadas

10

Danette

7 de jan. de 2026

·

A estadia foi de 2 noites

Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.

Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.

10

Alafiyah

17 de jan. de 2026

·

A estadia foi de 2 noites

Spotless rooms and excellent service

Spotless rooms and excellent service

10

William

9 de mar. de 2025

·

A estadia foi de 2 noites

Was a pleasant stay. Room was clean, staff were friendly, facilities were good.

Was a pleasant stay. Room was clean, staff were friendly, facilities were good.

10

Rachel

5 de ago. de 2023

·

A estadia foi de 3 noites

Spacious and clean room.

Spacious and clean room.

6

BALAJI

21 de ago. de 2025

·

A estadia foi de 2 noites

Not enough towels and the guy insisted he personally put all of them . Bathroom glass shower wall was leaking as liner was broken.. had to call 3 times and finally go the front desk to push them to get it fixed

Not enough towels and the guy insisted he personally put all of them . Bathroom glass shower wall was leaking as liner was broken.. had to call 3 times and finally go the front desk to push them to get it fixed

8

Winnie

15 de mai. de 2023

·

A estadia foi de 2 noites

The rooms were small but very clean, the staff were very friendly and proffesional.

The rooms were small but very clean, the staff were very friendly and proffesional.

10

David

1 de mai. de 2024

·

A estadia foi de 2 noites

Our stay was VERY nice. However, we would like to mention two details that may require some attention for future costumers: -Proper insulation of the shower cabin -too hard / too firm pillows Other than this, everything was extremely well at Ole Sereni, especially the friendly staff and the cleanness of your facility. Thank you so much.

Our stay was VERY nice. However, we would like to mention two details that may require some attention for future costumers: -Proper insulation of the shower cabin -too hard / too firm pillows Other than this, everything was extremely well at Ole Sereni, especially the friendly staff and the cleanness of your facility. Thank you so much.

10

Daphne

21 de ago. de 2025

·

A estadia foi de 2 noites

This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.

This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.

10

Magdaline

3 de mar. de 2023

·

A estadia foi de 3 noites

Beautiful hotel with very spacious clean rooms, quiet and great service.

Beautiful hotel with very spacious clean rooms, quiet and great service.

8

Barry

21 de jan. de 2026

·

A estadia foi de 1 noite

The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.

The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Muitos acham os quartos confortáveis, com vista para o parque a partir de alguns quartos, embora alguns fiquem voltados para rodovias ou muros de isolamento acústico. Problemas recorrentes incluem decoração envelhecida, layouts pequenos em algumas categorias, inconsistências no ar condicionado, ruído ocasional e entretenimento no quarto irregular; o Wi-Fi é geralmente bom.

Avaliações dos hóspedes relacionadas

8

Giulio

28 de ago. de 2024

·

A estadia foi de 1 noite

Modern hotel in proximity of the airport and National Park. The standar room is too tiny for my taste and the rooms facing the expressways do not have a great view

Modern hotel in proximity of the airport and National Park. The standar room is too tiny for my taste and the rooms facing the expressways do not have a great view

8

Kaitlin

4 de nov. de 2025

·

A estadia foi de 2 noites

The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.

The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.

10

John

1 de jan. de 2024

·

A estadia foi de 1 noite

The hotel staff was great but had bad experience with a broken air condition unit. I called the front desk and who send a repairman they didn’t seem to understand what the issue was. In the end I spend the night sweating

The hotel staff was great but had bad experience with a broken air condition unit. I called the front desk and who send a repairman they didn’t seem to understand what the issue was. In the end I spend the night sweating

8

John

1 de mar. de 2024

·

A estadia foi de 5 noites

Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!

Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!

2

Sharon

7 de fev. de 2024

·

A estadia foi de 2 noites

Really rude staff and poor service. Our room was on the 4th floor near the entrance to the bedrooms. You could hear the doors opening and closing as people were entering the area and talking! The night before we were due to fly, there was a party in the restaurant which went till nearly 1am! There was no notification of the party and the music could be heard clearly in our room. Despite calling reception twice nothing was done about it. There was no apology from the staff and we had little sleep before. Catching an early flight. Absolutely shocking customer service!!!!

Really rude staff and poor service. Our room was on the 4th floor near the entrance to the bedrooms. You could hear the doors opening and closing as people were entering the area and talking! The night before we were due to fly, there was a party in the restaurant which went till nearly 1am! There was no notification of the party and the music could be heard clearly in our room. Despite calling reception twice nothing was done about it. There was no apology from the staff and we had little sleep before. Catching an early flight. Absolutely shocking customer service!!!!

8

Roberto

10 de jan. de 2024

·

A estadia foi de 2 noites

The AC units did not work properly

The AC units did not work properly

6

Steve

11 de mar. de 2025

·

A estadia foi de 1 noite

Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.

Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.

6

Andy

20 de set. de 2024

·

A estadia foi de 1 noite

Few years since last stayed here. It appears to have been updated as it tries to improve it's tired image. The building of the bypass has had a detrimental effect its unique location. Overall the hotel is good but really disappointed with the in-room entertainment system. The TV would frequently lose video but keep audio, lose both audio and video, or freeze picture before eventually rebooting. After rebooting TV fails to respind to remote control for 10 mins. It all makes for a frustrating time.

Few years since last stayed here. It appears to have been updated as it tries to improve it's tired image. The building of the bypass has had a detrimental effect its unique location. Overall the hotel is good but really disappointed with the in-room entertainment system. The TV would frequently lose video but keep audio, lose both audio and video, or freeze picture before eventually rebooting. After rebooting TV fails to respind to remote control for 10 mins. It all makes for a frustrating time.

8

Lars

21 de fev. de 2024

·

A estadia foi de 3 noites

I enjoyed the peaceful location and silence in the rooms. There is good service, too. The drawback for me was the lack of AC capacity and my room was hot at night, even after I asked the frontdesk to check my AC. So I guess that it is just because that it is an older hotel but the AC is the only drawback

I enjoyed the peaceful location and silence in the rooms. There is good service, too. The drawback for me was the lack of AC capacity and my room was hot at night, even after I asked the frontdesk to check my AC. So I guess that it is just because that it is an older hotel but the AC is the only drawback

8

Marissa

24 de nov. de 2025

·

A estadia foi de 1 noite

Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).

Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

A equipe é amplamente descrita como simpática, prestativa e profissional, com atendimento de destaque relatado. No entanto, reclamações recorrentes citam grosseria ou falta de resposta em alguns momentos, serviço de restaurante ou quarto lento, problemas ocasionais no check-in e comunicação deficiente sobre taxas ou reembolsos.

Avaliações dos hóspedes relacionadas

10

Richard

2 de dez. de 2022

·

A estadia foi de 1 noite

I love the location and the staff are always kind. On this recent stay, however, after a 30 minute wait, our suitcases had not been delivered to our room. So I went and picked them myself. The air conditioner was not working, but the facilities crew got it up and running. The food is always good and the location can’t be outdone

I love the location and the staff are always kind. On this recent stay, however, after a 30 minute wait, our suitcases had not been delivered to our room. So I went and picked them myself. The air conditioner was not working, but the facilities crew got it up and running. The food is always good and the location can’t be outdone

6

Solomon

29 de dez. de 2025

·

A estadia foi de 1 noite

Your night receptionist was rude.

Your night receptionist was rude.

8

Garfield

11 de nov. de 2025

·

A estadia foi de 1 noite

The staff , they were all excellent especially the security and the other gentleman at the door on arrival . Nothing was an issue and made our stay awesome 🙏

The staff , they were all excellent especially the security and the other gentleman at the door on arrival . Nothing was an issue and made our stay awesome 🙏

10

Alafiyah

17 de jan. de 2026

·

A estadia foi de 2 noites

Spotless rooms and excellent service

Spotless rooms and excellent service

10

George

18 de fev. de 2024

·

A estadia foi de 1 noite

The receptionist was very courteous and professional while the dining services staff need more training on how to handle guests.

The receptionist was very courteous and professional while the dining services staff need more training on how to handle guests.

8

Jacky

8 de jan. de 2024

·

A estadia foi de 6 noites

Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.

Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.

10

Kenneth

24 de jun. de 2025

·

A estadia foi de 1 noite

Amazing service. Food and drinks good value Good attention to every need

Amazing service. Food and drinks good value Good attention to every need

10

Faithbrenda

7 de jan. de 2026

·

A estadia foi de 1 noite

I really enjoyed my stay at ole sereni,My daughter had an amazing time here.The staff are really nice and friendly they were so helpful.Would stay here again.

I really enjoyed my stay at ole sereni,My daughter had an amazing time here.The staff are really nice and friendly they were so helpful.Would stay here again.

8

Barry

21 de jan. de 2026

·

A estadia foi de 1 noite

The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.

The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.

2

Harry

27 de mai. de 2024

·

A estadia foi de 4 noites

We have never experienced such headache ,stress ,lies and inconsistencies in any Hotel . Terrible customer service filled with lies and cover ups . Refusal to change rooms and lied to about getting our upgrade money back after finally Charging rooms , being recorded on phone call without our consent while trying to Get help in our situation, and now zero response no matter who we contact to Get our money, its 3 months after we were promised to Get our money back at check out ,still nothing. Even with written communication ,we were still blamed for everything .Never again .

We have never experienced such headache ,stress ,lies and inconsistencies in any Hotel . Terrible customer service filled with lies and cover ups . Refusal to change rooms and lied to about getting our upgrade money back after finally Charging rooms , being recorded on phone call without our consent while trying to Get help in our situation, and now zero response no matter who we contact to Get our money, its 3 months after we were promised to Get our money back at check out ,still nothing. Even with written communication ,we were still blamed for everything .Never again .

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Altamente conveniente para os aeroportos NBO e Wilson e bem ao lado do Parque Nacional de Nairobi, com vistas de alguns quartos e restaurantes. Alguns observam que a área não é muito agradável para caminhar e as rodovias agora separam o hotel do parque e podem adicionar ruído.

Avaliações dos hóspedes relacionadas

10

David

25 de jan. de 2025

·

A estadia foi de 1 noite

Well located near NBO and Wilson Airports. Beautifully designed. Best for transit. To experience Nairobi stay near to downtown or Westlands.

Well located near NBO and Wilson Airports. Beautifully designed. Best for transit. To experience Nairobi stay near to downtown or Westlands.

8

George

26 de dez. de 2024

·

A estadia foi de 2 noites

Good property that is very conveniently located.

Good property that is very conveniently located.

8

Kudzai

10 de ago. de 2023

·

A estadia foi de 1 noite

Ideal stay for those needing quick and easy access to the airport.

Ideal stay for those needing quick and easy access to the airport.

8

Mark

23 de jun. de 2024

·

A estadia foi de 2 noites

The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.

The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.

6

Steve

11 de mar. de 2025

·

A estadia foi de 1 noite

Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.

Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.

10

Russell

9 de out. de 2024

·

A estadia foi de 1 noite

Enjoyed the property location in proximity to National Park and other locations visited nearby.

Enjoyed the property location in proximity to National Park and other locations visited nearby.

8

RONALD

12 de mar. de 2023

·

A estadia foi de 4 noites

Unsafe area around hotel

Unsafe area around hotel

8

Job

9 de set. de 2024

·

A estadia foi de 1 noite

Nice location close to the city center and to the main airport.

Nice location close to the city center and to the main airport.

8

Andrew

13 de jul. de 2025

·

A estadia foi de 2 noites

Convenient for airport with great staff

Convenient for airport with great staff

8

Marissa

24 de nov. de 2025

·

A estadia foi de 1 noite

Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).

Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

Muitos hóspedes apreciam os restaurantes, a steakhouse e o buffet de café da manhã, citando refeições saborosas. Os pontos negativos incluem preços altos ou pouco claros para o buffet, cardápios limitados em alguns locais e serviço lento ou ocasionalmente rude.

Avaliações dos hóspedes relacionadas

4

mohamed

15 de fev. de 2023

·

A estadia foi de 1 noite

Very rude staff at the restaurant in first floor. The hotel isn’t worth the money but it was just like two star hotel with unprofessional staff

Very rude staff at the restaurant in first floor. The hotel isn’t worth the money but it was just like two star hotel with unprofessional staff

10

Danette

7 de jan. de 2026

·

A estadia foi de 2 noites

Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.

Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.

8

Kaitlin

4 de nov. de 2025

·

A estadia foi de 2 noites

The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.

The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.

8

John

1 de mar. de 2024

·

A estadia foi de 5 noites

Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!

Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!

10

Narpat

4 de out. de 2025

·

A estadia foi de 1 noite

Close to airport , good staff , bountiful buffet and amazing massage !

Close to airport , good staff , bountiful buffet and amazing massage !

8

Nicholas

8 de ago. de 2024

·

A estadia foi de 1 noite

Staff at the hotel were pleasant. Shout out to the reception team. In room service was great. The room was clean. My only complaint is their breakfast. They charged me 3500 for a cap of tea and bread. The woman who was working in the dining room was cold and appeared to rush my meal. I would not go for breakfast next time. They also did not uave mich options for breakfast.

Staff at the hotel were pleasant. Shout out to the reception team. In room service was great. The room was clean. My only complaint is their breakfast. They charged me 3500 for a cap of tea and bread. The woman who was working in the dining room was cold and appeared to rush my meal. I would not go for breakfast next time. They also did not uave mich options for breakfast.

8

Jacky

8 de jan. de 2024

·

A estadia foi de 6 noites

Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.

Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.

8

Chris

8 de dez. de 2022

·

A estadia foi de 19.331 noites

Property is great. Our second time staying here in less than a week. First stay was excellent. Second time we decided to stay here from The Nairobi Serena as it was close to the airport & we were traveling that night. We ordered food (with two little kids) which took over an hour for just pizza & fries as it was late afternoon. Once the pizza was ready, it sat on the kitchen counter until I finally decided to go collect it myself as our server didn’t seem to care. To make matters worse, we got to the hotel at around 3pm and our room wasn’t ready, they finally put us in whatever was available (not the room we booked) and the room (club room number 329) smelled like cigarette smoke (previous guest). They finally changed us to a different room (350) but at this time our kids had missed their naps. Front desk was very helpful but I think the service was absolutely horrible. Maybe the newer side (Emara) has better service but the food isn’t great there either for what they charge. Mark you we stayed at Serena, Radisson Blu Arboretum, Sarova etc during our 3 week visit to Kenya & they all had amazing customer service so this is not coming from nowhere. I would love to stay at Olesereni again but I’m not too sure I would again.

Property is great. Our second time staying here in less than a week. First stay was excellent. Second time we decided to stay here from The Nairobi Serena as it was close to the airport & we were traveling that night. We ordered food (with two little kids) which took over an hour for just pizza & fries as it was late afternoon. Once the pizza was ready, it sat on the kitchen counter until I finally decided to go collect it myself as our server didn’t seem to care. To make matters worse, we got to the hotel at around 3pm and our room wasn’t ready, they finally put us in whatever was available (not the room we booked) and the room (club room number 329) smelled like cigarette smoke (previous guest). They finally changed us to a different room (350) but at this time our kids had missed their naps. Front desk was very helpful but I think the service was absolutely horrible. Maybe the newer side (Emara) has better service but the food isn’t great there either for what they charge. Mark you we stayed at Serena, Radisson Blu Arboretum, Sarova etc during our 3 week visit to Kenya & they all had amazing customer service so this is not coming from nowhere. I would love to stay at Olesereni again but I’m not too sure I would again.

8

Carla

13 de fev. de 2023

·

A estadia foi de 2 noites

While the hotel itself is very nice and the rooms are clean, we found the food to be very expensive - over 30USD per person for a buffet lunch. Also, we asked the concierge to get us a taxi into Nairobi and asked multiple times for the price. He never told us. The ride was around 12 minutes and we were charged $30USD when an Uber was around $4USD. If you stay here, take an Uber everywhere!

While the hotel itself is very nice and the rooms are clean, we found the food to be very expensive - over 30USD per person for a buffet lunch. Also, we asked the concierge to get us a taxi into Nairobi and asked multiple times for the price. He never told us. The ride was around 12 minutes and we were charged $30USD when an Uber was around $4USD. If you stay here, take an Uber everywhere!

10

Polly

26 de out. de 2025

·

A estadia foi de 1 noite

The hotel was amazing. The staff were all lovely and the steak house had incredible food. They also made our room super special for our honeymoon with a great view of the nation park. Great place to stay.

The hotel was amazing. The staff were all lovely and the steak house had incredible food. They also made our room super special for our honeymoon with a great view of the nation park. Great place to stay.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

10

Melissa

18 de jul. de 2026

·

A estadia foi de 2 noites

The staff here is AMAZING!! I chose this place for a second time on my way and my daughter chose to stay here a third time! LOVE it! Love the pools. Gym is well-equipped with great hours. Two gift shops on site with resasonable and set prices, which is a respite after dealing with haggling other places if you want a quick souvenir. Food was good!

The staff here is AMAZING!! I chose this place for a second time on my way and my daughter chose to stay here a third time! LOVE it! Love the pools. Gym is well-equipped with great hours. Two gift shops on site with resasonable and set prices, which is a respite after dealing with haggling other places if you want a quick souvenir. Food was good!

10

Jorge Alberto

11 de jul. de 2026

·

A estadia foi de 1 noite

No tomamos el desayuno

No tomamos el desayuno

10

Neil

14 de mai. de 2026

·

A estadia foi de 2 noites

Nice hotel, friendly staff, close to the national park.

Nice hotel, friendly staff, close to the national park.

10

Nnamdi

13 de mai. de 2026

·

A estadia foi de 21 noites

I enjoyed my stay at this hotel, the staff were great and catered to most of my needs. Also the breakfast every morning was good and satisfying. I’d stay there again

I enjoyed my stay at this hotel, the staff were great and catered to most of my needs. Also the breakfast every morning was good and satisfying. I’d stay there again

10

Rosemary

17 de abr. de 2026

·

A estadia foi de 7 noites

Excellent services

Excellent services

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 14:00 a 21:00

Antes das 12:00

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que pode solicitar.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $107	21 $108	22 $108	23 $108	24 $108	25 $106	26 $106
27 $106	28 $108	29 $108	30 $108

outubro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.

2026-09-20: 106.50210914154053USD
2026-09-21: 108.36781629486084USD
2026-09-22: 108.36410170135498USD
2026-09-23: 108.36410170135498USD
2026-09-24: 108.34208572616578USD
2026-09-25: 106.4984646347046USD
2026-09-26: 106.4984646347046USD
2026-09-27: 105.93067500000001USD
2026-09-28: 108.36781629486084USD
2026-09-29: 108.36781629486084USD
2026-09-30: 108.36781629486084USD
2026-10-01: 108.36781629486084USD
2026-10-02: 107.10572182540895USD
2026-10-03: 109.61422887191773USD
2026-10-04: 156.62536208953858USD
2026-10-05: 159.17544805297854USD
2026-10-06: 156.62536208953858USD
2026-10-07: 156.62536208953858USD
2026-10-08: 111.51129981002809USD
2026-10-09: 115.69275814590455USD
2026-10-10: 109.61422887191773USD
2026-10-11: 109.61422887191773USD
2026-10-12: 116.42054688720704USD
2026-10-13: 111.51129981002809USD
2026-10-14: 117.71100017547609USD
2026-10-15: 111.51129981002809USD
2026-10-16: 115.71030609588624USD
2026-10-17: 109.61422887191773USD
2026-10-18: 109.61422887191773USD
2026-10-19: 111.51129981002809USD
2026-10-20: 111.51129981002809USD
2026-10-21: 111.51129981002809USD
2026-10-22: 111.51129981002809USD
2026-10-23: 109.61422887191773USD
2026-10-24: 109.61422887191773USD
2026-10-25: 109.61422887191773USD
2026-10-26: 111.51129981002809USD
2026-10-27: 111.51129981002809USD
2026-10-28: 111.51129981002809USD
2026-10-29: 111.51129981002809USD
2026-10-30: 109.61422887191773USD
2026-10-31: 109.61422887191773USD
2026-11-01: 115.69275814590455USD
2026-11-02: 111.51129981002809USD
2026-11-03: 111.51129981002809USD
2026-11-04: 117.71100017547609USD
2026-11-05: 111.51129981002809USD
2026-11-06: 109.61422887191773USD
2026-11-07: 108.46972231292726USD
2026-11-08: 108.46972231292726USD
2026-11-09: 111.51129981002809USD
2026-11-10: 111.51129981002809USD
2026-11-11: 111.51129981002809USD
2026-11-12: 111.51129981002809USD
2026-11-13: 109.61422887191773USD
2026-11-14: 109.61422887191773USD
2026-11-15: 109.61422887191773USD
2026-11-16: 111.51129981002809USD
2026-11-17: 111.51129981002809USD
2026-11-18: 111.51129981002809USD
2026-11-19: 111.51129981002809USD
2026-11-20: 115.71030609588624USD

Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 24 horas antes da chegada através dos dados que constam da confirmação da reserva. Contacte o alojamento pelo menos 48 horas antes da chegada para organizar o check-in, através dos dados que constam na sua confirmação de reserva. Os clientes deverão contactar o alojamento com antecedência para receber instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Os clientes que necessitem de garantir o check-in antecipado deverão reservar a sua estadia para incluir a data de entrada antecipada. Outras solicitações de check-in antecipado estão sujeitas a disponibilidade e é cobrada uma taxa equivalente a 50% da tarifa diária do quarto.

O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.

Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
Identificação fiscal - P051183856D
Este alojamento aceita cartões de crédito e numerário
O alojamento dispõe do seguinte elemento de segurança: extintor.
Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.

Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
Apenas é permitido o acesso aos quartos a clientes registados.

O estacionamento está sujeito a restrições de altura dos veículos.

Tarifa de pequeno-almoço buffet: 3900 KES por adulto e 3900 KES por criança (valores aproximados)
Tarifa de transporte (aeroporto): 3900 KES por pessoa (só ida)
Tarifa de transporte (aeroporto) por criança: 3900 KES (só ida), (dos 5 aos 11 anos)
Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
Cama desdobrável: 40.0 KES por dia

A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.