Adora Hotel

I booked this hotel because they advertise a rooftop bar, sauna, jacuzzi & 24 hour front desk. I got an email from hotel day before checking in about how to access rooftop bar on 10th fl. I let them know in advance I'd be arriving late at night too, which they said was no prob. When I got there, bellman was asleep on couch lobby. Ok. Fine. Front desk guy wakes him to help me. Not a big deal. I get in elevator and sign posted about the 10th floor (rooftop bar etc) closed for renovation. Bummer I think. The next day I hear very loud banging from the renovations (hammer). Ugh. I go into elevator and there is a a dust cloth covered in dirt and debris (from maintenance crew). Now I am starting to feel like why did I pay 4 star price. I had to check out very early when I left which I told front desk about ahead of time. Sure no problem ..they assured me soneone would be available. When checking out both the front desk & bellman were passed out in lobby. It took a while to wake him up. I said I'd leave my bags to get coffee and they'd keep them secure. I grab coffee for 20 mins, come back and they are passed out again. Listen, if I paid $30 a night for the room, I wouldn't complain. But I was charged about $79 a night. Basically paying for amenities that wasn't available as advertised. If you want to book this room & expect sauna/bar etc. Check whether its even open.

Best staff! We had a nice stay!

Mike and the other doormen were super nice and welcoming. The ladies at the reception were also very kind and helpful. The hotel is clean, tidy, and the breakfast was really good. Highly recommended! See you again soon.

central location, friendly staff

I would like to give special thanks to the staff at the customer service desk. Their friendliness and willingness to help with our requests made our stay remarkable and memorable. Special appreciation to Jenny for her smiles and her great help in getting me the tasty cookies! In general, the hotel is clean and comfortable and I would recommend this hotel to my friends!