Sara Residence by Nakula

Staff were very nice and room was clean. Pool didn’t work the last 2 days there and made things abit harder with kids as they wanted to swim

The staff is very very courteous, knowledgeable and friendly. They make you feel at home!!! I would recommend them to anyone!! 👏💯👍

Rundown & dirty.

Booked total 6 units for 5 nights for 21 pax for family wedding. Caught 4 rats in 1 room on day 1. Housekeeping laid traps & poison around which stank room. Traps caught lizards but hsekeeping failed to clean daily. Rats lived in roof areas squeaking at nite. Found dirt & ketchup package under sofa. Stale rotting food found in kettle. I asked for refund on day 2 of our stay for only the rat infested room (not all rooms) & manager Stephanie said it was no issue for refund & to put our request thro booking app which is the right procedure in order to process the refund. But she didnt respond to affirm the refund until after our stay was over n checked out then said it was declined. So she lied, knowing we had a busy wedding holiday schedule for a big group & difficult to move to another place on shoet notice. But worst of all, it is bad unethics to lie. I do not recommend this place under any circumstances. Poor show of integrity.

笑顔で対応してくれて基本的に気持ちよく過ごせました。 ただ、朝御飯が付いていたのですが、スタッフ間で言っていることが変わったりして、７時に部屋に用意すると言ってくれてたのに翌朝は、朝御飯付いていないと言われたり７時に調理スタッフが来るのに７時に持っていけるわけないでしょうと言われたり…コロコロ話が変わっていました。 朝食は７時から１０時の説明を受けていたし、メニュー表にも書いてありました。 そこは統一してほしいと感じました。