Leonardo Plaza City Tower Tel Aviv

Beautiful newly renovated room Breakfast was excellent Central convenient location

Sorry convenient to get around Israel via train and easiest access to the airport. Only fifteen minutes! Staff was super helpful. Beautiful rooms. I had a suite with a cube 6j Jill

The hotel’s description promised a "comforting indulgence," but unfortunately, my experience didn’t align with these expectations. On the night of the 3rd of September, a loud screeching noise from the air-conditioning unit kept me awake, which was particularly disappointing after already changing rooms due to similar issues. Additionally, I noticed mold in the bathroom, a persistent leak outside the room, and neither room I stayed in had a bath plug, making the bath unusable. These issues detracted from the comfort that was advertised. The most distressing incident occurred when I accidentally got locked in the bathroom during the night, without my phone, and had to wait about 10 minutes to free myself. At checkout, the staff kindly asked if I had been contacted about another room change following my complaint to Expedia, but no one had reached out to me. Given the short duration of my stay, it wouldn’t have been worth moving rooms again. While the staff were friendly and tried to assist, my stay was far from the "comforting indulgence" described. I kindly request compensation for the inconvenience and discomfort I experienced. Please note that I have photo evidence of the issues mentioned and can provide them if needed.

Staff was nice when we checked in but there was no one at the desk when we left in the morning and needed a cab to the airport because the trains weren't running (also a security issue). There was a ton of mold in the bathroom and some in the bedroom--I can't even believe it was rented in that condition. The shower head fell on both of us as we showered. The extra blanket was stained. A dog was barking incessantly.

mold in the ceiling, not 4 or 5 stars at all, smell on the R floor