Holiday Lodge Appleton

Hotel was closed, phone was disconnected. There was no way to get a refund.

I booked a room for two nights for my daughter who was working at a concert down the road when she arrived there, they said they were overbooked and didn’t have a room. I had confirmation number and I was charged. I’m still working on getting my money back. This Begs the question why is there a confirmation number? You can’t honor the reservation, extremely useless adventure, into this corrupt hotel industry

Overall our room was comfortable and clean. Convenient location with many restaurants nearby.

Was trying to communicate with property manager and wasn't able to call, due to phones being down, Messaged through Hotels.com and was told the lines were down, asked if everything was still functioning, not reply, This was done on 7/29. on 7/30 I messaged again got a reply your reservation is still good. Messaged 7/31 early morning confirming things were still good. Then a little after 3pm got a message that due to property damage the hotel is still closed. Very upset due to the fact that I knew a bad storm had gone through and was double checking things and nothing was communicated that it was going to be closed until we had already left to head to the hotel. Very poor communication. Do I have sympathy for the hotel with having damage yes. My concern was why wasn't I notified sooner. We did drive past the hotel and to see the damages and yes I understand it was very badly damaged, if you want customers to stay or come back communication is very key. I am still waiting for the refund to my account.

The property was damaged by recent storms in the area. I received no notification from the property. There was no signage at the property to indicate they are closed. My card was still charged for the stay. I am sorry for the weather related misfortune but the owners did absolutely nothing to indicate the closure and still charged me even though they had five days to do a little something about it.