Renaissance Chengdu Hotel

很舊，房間很多雜聲，花灑水壓不夠，非吸煙房間還是有煙味。

Great hospitality

The manager was extremely rude, the guy who checked me in said he would let me know when a room became available (as there were no clean rooms when I checked in), but he took off for his lunch break and didn’t tell the other employees I was waiting there. They refused to let me cancel my upcoming reservation after I had a bad experience with a manager, and then they tried to charge my credit card three times in a row for something and triggered a fraud alert that got my credit card frozen. Definitely my worst experience in 31 years of staying at hotels in China. The only positive was all the young women who worked there were very friendly and tried to do what they could to make up for the rude manager.

Everything is good.

Gym was good for exercise. The mall is a bit far so I rented a bicycle and rode with my family about 7 mins with traffic. No swimming pool available when I ask the lady there how about in July she said she is very uncertain.