Quality Inn & Suites Shepherdstown

The only 2 issues were that breakfast could if been better by having more options for breakfast and they don't have ice machines however they have ice buckets with bags in rooms???¡!

Clean room. Great parking. Good place to stay on a budget.

Clean room and comfortable bed. Average amenities. A quiet location in an otherwise busy area. Area has lots of food and shopping available.

The lock on our door was not working correctly. The desk clerk had to let us in-and-out of our room with a master key. We couldn't be moved to another room. The Inn was full. We were there three night so this was inconvenient. Our toilet plugged up. Housekeeping came a plunged it quickly. We took care of our own housekeeping while we were there. It was nice having a refrigerator and microwave. Sheetz was across the street. Parking was good. You really need a desk lamp in the room.

Cereal is stale. Parking was not an issue. The room however was filthy and unacceptable. I'm shocked at how bad it is.I've got photos that I'll be sharing and requesting a refund. We found dirty underwear on the floor in the room. Tub is filthy, floors were dirty and sticky.

I'm so happy there is a good motel in Shepherdstown! I stayed at this motel for 5 nights while attending the CATF at Shepherd University. The motel is still in the process of being renovated, so a few standard motel-pieces are missing (I could never find an ice machine, for instance). The staff are super-nice and helpful, and the rooms are extremely clean. The neighborhood is safe. Fast food, a good pizza place and a grocery store are within walking distance, and a 24-hour gas station is just across the road. I would definitely stay here again.

There was only 1 luggage rack and no ice machine

I've stayed at about 25 locations during the past year; most great, some average. I’m not a complainer but this place is literally hazardous. I’ve since learned that the hotel has been shut down for a long time and just reopened, which may explain the good (OLD) reviews. I booked a 2-night stay but left the next day. BULLET POINTS: Place deserted; only people were staff. Language barrier; no biggie but I had to use translation app to check in. Only room “ready” was handicapped. I said no problem. Tired, I went to bed without showering. Got up to pee and slipped on bathroom floor; it was soaked. Put towels down and went back to sleep. Around 5 a.m. floor had dried, but by 7-ish, was soaked again. I saw several areas of water dripping from the ceiling including bath, entry area and the room itself. Air was so humid, my chest and lungs literally hurt, felt congested and heavy. Walking barefoot, even carpet was damp. I put on shoes, stepped on paper towels, saw my footprints come through. I left and checked into another hotel even though I’d prepaid two nights. When leaving, there was nobody to be found anywhere. No staff, no guests. Finally found a fellow in the laundry who didn’t speak English and when I pointed at front desk, he just shrugged. Can you say, Creepy??? I kept calling, “Hello? Hello? Anybody here?” Waited by the front desk at least 10 minutes. Loaded my car and tried again 10-15 minutes later and still nobody. CAVEAT EMPTOR: I’ve had several great bookings w

Did not have an opportunity to eat at the buffet. Room was clean staff was great. My only issue was with the Hotels.com reservation. The website registered me for a “suite” with a king and I reserved two queens. The staff fixed it and were great but what a hassle for all of us.

Took nice and clean. Wi-Fi down during entire stay. Breakfast on last day had no eggs l, sausage or omelette. Coffee area needed attention

Clean room with friendly staff. Bed was comfy with plenty of pillows.

Clean room. Great parking. Good place to stay on a budget.

Clean room and comfortable bed. Average amenities. A quiet location in an otherwise busy area. Area has lots of food and shopping available.

Cereal is stale. Parking was not an issue. The room however was filthy and unacceptable. I'm shocked at how bad it is.I've got photos that I'll be sharing and requesting a refund. We found dirty underwear on the floor in the room. Tub is filthy, floors were dirty and sticky.

The room was not clean. Underwear was found on the floor. Bathroom floor and floor by the sink were filthy. Tub was dirty. Soap dish at sink had old soap and dirt on it. Breakfast cereal was stale. Desk clerk was rude ypon check in and check out.

Wonderful stay with rooms that were new, nicer than expected, and super clean.

I'm so happy there is a good motel in Shepherdstown! I stayed at this motel for 5 nights while attending the CATF at Shepherd University. The motel is still in the process of being renovated, so a few standard motel-pieces are missing (I could never find an ice machine, for instance). The staff are super-nice and helpful, and the rooms are extremely clean. The neighborhood is safe. Fast food, a good pizza place and a grocery store are within walking distance, and a 24-hour gas station is just across the road. I would definitely stay here again.

On the positive note, the hotel had been renovated recently, the hotel staff were friendly, and the hotel was quiet and comfortable. Some opportunities for improvement from our recent stay...the bathroom door scraped the toilet bowl in order to open or close; the clock kept flashing different numbers unrelated to time of day; the TV remote was useless, and the breakfast buffet came up way short of expectation. Hopefully management will correct some of these issues, as the location and overall esthetics of this property are very good.

The room I was assigned would not open - myself and staff tried but door refused to open - Room 3316. I was transferred to Room 307, tv did not work, there was no hair dryer, shampoo and conditioner bottles were empty. I was transferred to Room 100 - there was no hair dryer, no coffee pot in room but there were supplies to make coffee and tea in the room. housekeeping was notified to provide a hair dryer but they couldn't. Reason being , as per the staff, they didn't have any. This Quality Inn was a horrible experience.

Clean room with friendly staff. Bed was comfy with plenty of pillows.

No television reception over a two night stay.

No WIFI for the whole time!!!! I'm not glued to my phone every second of the day but being able to use my phone for videos if I can't watch TV would be nice. I cannot believe this was not a priority in this age of tech. The staff was very nice and breakfast was good, even the bed was pretty comfortable - like a firmer mattress. BUT the convenience of turning on the TV to get some AM news, weather etc. and some noise at night, FIX the WIFI!!!! The hotel was one of the most reasonably priced in Shepherdstown. Having a pharmacy, Food Lion, Italian and Chinese restaurants and a gas station close by was nice.

The lock on our door was not working correctly. The desk clerk had to let us in-and-out of our room with a master key. We couldn't be moved to another room. The Inn was full. We were there three night so this was inconvenient. Our toilet plugged up. Housekeeping came a plunged it quickly. We took care of our own housekeeping while we were there. It was nice having a refrigerator and microwave. Sheetz was across the street. Parking was good. You really need a desk lamp in the room.

Booked the king sweet. When i checked in was told they only had a double queen room so i settled for it. Got in the room it was basic. Sat on bed it was hard and uncomfortable. The refrigerator didnt work. Told front desk. The next morning told front desk was checking out due to the reasons. Was told they didnt know how to refund me a day stay that gm would contact me and 2 days later hadnt heard from the gm and still charged me 2 days with me just staying one night.mad as heck

The room, the bed were comfortable. The tv was nearly impossible to operate. The breakfast was awful.

Wonderful stay with rooms that were new, nicer than expected, and super clean.

Staff were very warm, friendly and efficient. Hotel was renovated recently, comfortable beds and everything felt fresh.

Did not have an opportunity to eat at the buffet. Room was clean staff was great. My only issue was with the Hotels.com reservation. The website registered me for a “suite” with a king and I reserved two queens. The staff fixed it and were great but what a hassle for all of us.

The manager went out of his way to make us feel welcome. Room was fine and breakfast spartan but serviceable.

The staff at the front desk were all amazing. Especially the check in staff. They went over and above to assist. I would give them 10 stars if I could.

I love that housekeeping came every day for at least trash and towels. So many hotels have gotten cheap in this area since Covid.

Front desk staff was wonderful and friendly. Can’t wait to come back!

The room was not clean. Underwear was found on the floor. Bathroom floor and floor by the sink were filthy. Tub was dirty. Soap dish at sink had old soap and dirt on it. Breakfast cereal was stale. Desk clerk was rude ypon check in and check out.

I'm so happy there is a good motel in Shepherdstown! I stayed at this motel for 5 nights while attending the CATF at Shepherd University. The motel is still in the process of being renovated, so a few standard motel-pieces are missing (I could never find an ice machine, for instance). The staff are super-nice and helpful, and the rooms are extremely clean. The neighborhood is safe. Fast food, a good pizza place and a grocery store are within walking distance, and a 24-hour gas station is just across the road. I would definitely stay here again.

Great place with friendly staff.

Staff were very warm, friendly and efficient. Hotel was renovated recently, comfortable beds and everything felt fresh.

Front desk staff very helpful. I had an issue in my room and they were able to exchange me immediately to another room. Great location when we come to see Shepherd football!!

On the positive note, the hotel had been renovated recently, the hotel staff were friendly, and the hotel was quiet and comfortable. Some opportunities for improvement from our recent stay...the bathroom door scraped the toilet bowl in order to open or close; the clock kept flashing different numbers unrelated to time of day; the TV remote was useless, and the breakfast buffet came up way short of expectation. Hopefully management will correct some of these issues, as the location and overall esthetics of this property are very good.

There was fast food and two restaurants rights across street from hotel, and grocery store. There was a Sheetz, McDonalds, Dairy Queen, Chinese Restaurant and Italian Restaurant. Walgreens Pharmacy right next door.

proximity to battlefield, gas station, pharmacy, and food

Is was a great location for our trip

the expedia agent mis-represented the location of the hotel. I chose not to stay there and am seeking a refund. It was a bad experience. The hotel could/would not help me. Disappointing in the extreme.

Clean room and comfortable bed. Average amenities. A quiet location in an otherwise busy area. Area has lots of food and shopping available.

The lock on our door was not working correctly. The desk clerk had to let us in-and-out of our room with a master key. We couldn't be moved to another room. The Inn was full. We were there three night so this was inconvenient. Our toilet plugged up. Housekeeping came a plunged it quickly. We took care of our own housekeeping while we were there. It was nice having a refrigerator and microwave. Sheetz was across the street. Parking was good. You really need a desk lamp in the room.

The location to where I needed to be was Excellent from the hotel. The only issue I had was, I was there for only two nights and my room didn’t get cleaned

I'm so happy there is a good motel in Shepherdstown! I stayed at this motel for 5 nights while attending the CATF at Shepherd University. The motel is still in the process of being renovated, so a few standard motel-pieces are missing (I could never find an ice machine, for instance). The staff are super-nice and helpful, and the rooms are extremely clean. The neighborhood is safe. Fast food, a good pizza place and a grocery store are within walking distance, and a 24-hour gas station is just across the road. I would definitely stay here again.

Front desk staff very helpful. I had an issue in my room and they were able to exchange me immediately to another room. Great location when we come to see Shepherd football!!

The coffee and breakfast were quite inferior, and it is an opportunity for improvement for this hotel.

Breakfast could have been better. Only coffee choice was small percolator. Only fruit was apple and the juice machine was not working

On the positive note, the hotel had been renovated recently, the hotel staff were friendly, and the hotel was quiet and comfortable. Some opportunities for improvement from our recent stay...the bathroom door scraped the toilet bowl in order to open or close; the clock kept flashing different numbers unrelated to time of day; the TV remote was useless, and the breakfast buffet came up way short of expectation. Hopefully management will correct some of these issues, as the location and overall esthetics of this property are very good.

Took nice and clean. Wi-Fi down during entire stay. Breakfast on last day had no eggs l, sausage or omelette. Coffee area needed attention

The only 2 issues were that breakfast could if been better by having more options for breakfast and they don't have ice machines however they have ice buckets with bags in rooms???¡!

No WIFI for the whole time!!!! I'm not glued to my phone every second of the day but being able to use my phone for videos if I can't watch TV would be nice. I cannot believe this was not a priority in this age of tech. The staff was very nice and breakfast was good, even the bed was pretty comfortable - like a firmer mattress. BUT the convenience of turning on the TV to get some AM news, weather etc. and some noise at night, FIX the WIFI!!!! The hotel was one of the most reasonably priced in Shepherdstown. Having a pharmacy, Food Lion, Italian and Chinese restaurants and a gas station close by was nice.

The manager went out of his way to make us feel welcome. Room was fine and breakfast spartan but serviceable.

Cereal is stale. Parking was not an issue. The room however was filthy and unacceptable. I'm shocked at how bad it is.I've got photos that I'll be sharing and requesting a refund. We found dirty underwear on the floor in the room. Tub is filthy, floors were dirty and sticky.

The room, the bed were comfortable. The tv was nearly impossible to operate. The breakfast was awful.

The room was not clean. Underwear was found on the floor. Bathroom floor and floor by the sink were filthy. Tub was dirty. Soap dish at sink had old soap and dirt on it. Breakfast cereal was stale. Desk clerk was rude ypon check in and check out.