Hyatt Select Louisville North

The rooms are clean, the beds are comfortable, and a majority of the staff were very friendly. Our check-in was hectic because they apparently have a known issue with not receiving bookings from third party sites. No biggie, Cara at the front desk “found” my booking and checked me in. Then she came to my door more than once to get all of my info again because she apparently checked me in under another guest completely (even though I did present ID…?). Somehow I got charged twice in that process. She stated she had to reach out to the GM because she didn’t have authority to issue a refund. She made it seem like the GM is slow to respond, which isn’t great. At the end of the day, she still had not received a response. She finally was able to issue a refund herself after all. I have yet to be refunded, but it is a weekend. I woke up on day 2 to find that I was charged yet AGAIN, this time for DOUBLE. So I have now been charged 4x the cost of my booking. Same song and dance with another person at the front desk. She had to call the GM directly. They told her that it would be reversed when I checked out. It has not been reversed. It is a Sunday and tomorrow is a baking holiday. I emailed the GM this morning and have not received a response. I would expect management and the supervisor (Cara) to handle these issues better. I am out $1200 for a $300 room with no real response on how it will be resolved. The other staff members were so nice, it’s a shame management is not.

The automatic shade didn't work and the I couldn't get the temperature of the room above 68 degrees. Very chilly. Front desk was not helpful at all. Will not stay again and won't recommended this place to anyone.

This was a good place to stay over night. Phone didnt work. But the many outlets were convenient. Good location, good dark out curtains. Peaceful area.

Breakfast is not a real buffet more like a continental, which is fine for me I just need coffee in the morning. The room was nice and clean. I was on the first floor by the elevator so it was a lot of opening of doors and noise other then that I would have given it a 5/5

This is my second time staying here for abbey road on the river music festival and I'm always pleased. Refrigerator and microwave are fabulous.