Hyatt Select Louisville North

Upon arriving, parking was easy though a little spaced out. Nothing to complain about though. The hotel was very clean. My room appeared to be freshly renovated and very spacious. Bed was comfy. Bathtub was a little small but the bathroom itself was very spacious. Was hoping for a walkin shower but again, nothing to complain about. My thermostat was set on a schedule and for the life of me I couldnt figure out how to cancel the schedule. It would hold my preferred temp until the strangest times. Probably my only complaint about the place. Other than that, I would not hesitate to stay here, especially for the price. Would recommend for sure.

Staff on arrival gave me the keys and sent me to the wrong room. Someone was sleeping there. Next room given was next to the smoking area with bright lights and smoke...........breakfast was not really breakfast...............would not recommend ever going back

If you have a ground level room in front, the exterior lights will make your room seem like daylight even with the room darkening shade pulled.

Good stay for the price, rooms looked freshly renovated.

The rooms are clean, the beds are comfortable, and a majority of the staff were very friendly. Our check-in was hectic because they apparently have a known issue with not receiving bookings from third party sites. No biggie, Cara at the front desk “found” my booking and checked me in. Then she came to my door more than once to get all of my info again because she apparently checked me in under another guest completely (even though I did present ID…?). Somehow I got charged twice in that process. She stated she had to reach out to the GM because she didn’t have authority to issue a refund. She made it seem like the GM is slow to respond, which isn’t great. At the end of the day, she still had not received a response. She finally was able to issue a refund herself after all. I have yet to be refunded, but it is a weekend. I woke up on day 2 to find that I was charged yet AGAIN, this time for DOUBLE. So I have now been charged 4x the cost of my booking. Same song and dance with another person at the front desk. She had to call the GM directly. They told her that it would be reversed when I checked out. It has not been reversed. It is a Sunday and tomorrow is a baking holiday. I emailed the GM this morning and have not received a response. I would expect management and the supervisor (Cara) to handle these issues better. I am out $1200 for a $300 room with no real response on how it will be resolved. The other staff members were so nice, it’s a shame management is not.