The Signature Suites

The room was clean and staff was great. The hot tub was cold and the pool was cloudy. After working a 17hr bar shift the day before at a music festival my partner and I really needed that hot tub to ease the day before pains but no such luck. It was a real bummer. Also I went to 4 different floors and non of the ice machines (that appeared brand new) were setup and working. I would give them another chance because the beds were comfy and room was clean and AC was cold

There was so much wrong with this property starting at check-in. Staff had to hop between 2 different computers, said the bare minimum to me, and gave me a key with a sticky note on it that had the room number. Then, the key scanner did not work, and I tried to call the front desk multiple times but each time the call did not patch through after selecting the option to call the front desk. I had to return to the front desk, then meet the maintenance person back at my room. The whole experience was awful, but maybe that's their Signature. Once I was finally in the room, I noticed there weren't any wash cloths. I ended up using a hand towel to bathe, and the ceiling in the shower was much lower than in the room, so I felt cramped. After showering, I tried connecting to the hotel's wifi but it was not working, either. Then when getting into bed, one side was fully sunken and extremely uncomfortable. I moved over, but could feel the coils in the mattress. One of the big reasons I booked that hotel was for the hot tub, but it wasn't even working. I left in the morning, and booked a much nicer hotel in the Market District of Dallas for a lower rate. I suggest you do the same.

It is very nice.

When we checked in, our room was on the very top floor. My friend had a panic attack because it was so high up and it freaked her out the way the rails were right outside our room door. Went down to ask if we could get a room on a lower level because she was having a hard time. They gave us a room lower down and in the corner where you couldn't see over the ledge. They were so nice and helpful and I appreciate that they took the time to change the room for us. Breakfast was amazing, room was clean, beds were cozy, staff was nice!! Wifi wouldn't connect but no biggie because I brought my hotspot lol. All the bad reviews I've read made me very hesitant to stay here but I'm glad I didn't listen to them and stayed anyways!! Would stay again in the future:)

They are renovating. The restaurant and bar weren’t open. But that was OK for us. Didn’t use the pool, but adults and kids were using it. The staff was very friendly and accommodating. The room was clean and comfortable. Breakfast was