Hyatt House Denver Airport

Decent breakfast but ok. The room seemed old and needed some repairs. The shower leaked on to the floor when used. Slipping hazard. The TV bulb was probably going out. Everything on TV was bluish. Probably would not stay there again.

The Bad: 1) The front desk staff (and management) needs to be educated to improve communication about the “hotel shuttle to the airport”. I called the front desk twice about the shuttle. First time was about when it leaves (every 30 minutes starting at 3:30am), and the other was if it arrives or leaves at that 30 minute mark. Unfortunately, during neither call did they mention that reservations are required as when I went downstairs at 5:50am, they notified me (and another unsuspecting guest) that the 6am, 6:30am, and 7am shuttles were already reserved full. “WHAT” I said. I called twice and no one ever mentioned that reservations were required. In any event, I paid $20 and got a Lyft ride in 2 minutes. I recommend the front desk notify guests on check in and when inquiries are made on the phone about the shuttle. In addition, management should make a little placard that sits next to everyone’s room phone that says “shuttle reservations are required”. Maybe also one that says your “room is cleaned every 3 days” unless you call desk and make other arrangements. 2) The shower door handle falls off, and apparently housekeeping does not appear to care. 3) The hair dryer tends to shutoff during use. 4) loud air conditioner unit The Good: 1) the size of room, 2) the size of shower, 3) full kitchen amenities 4) The windows open for cool air, allowing you to shut off loud air conditioner unit

Great staff, very clean

Good

Absolutely loved my stay. Was a 10/10. It was more than I had expected