Decameron Barú - All Inclusive

Everything wrong with this "resort" 1) check in hostile and extra charges Me and my guest arrived around check in but they make you wait until is 10 minutes after check in, in the meantime while they placed the bracelets I ran into a hostile situation with my booking that was placed through EXPEDIA, in this booking I had the extra guest payment but because the booking wasn't placed with them they did not look at my paperwork and simply said that I had to pay for the extra guest on the premise, once they became more hostile and agresive I realize I had no other solution than to make the payment ( a payment that is way extra because again we are already at the hotel and "their rates" are different that expedia or their own website which i had quotes for averaging 400-600$ per extra guest but instead made me pay 1277.40$ 2)room with no latches for extra security 3) rooms for 4 with only 2 towels 4) phone lines do not answer 5) not a 5 star resort for the amenities it has 6) random guest with day passes not respectful of other guest 7) drunk random guest drunk and breaking glasses at the lobby 8)loud partys until late hours of the night 9) drunk people at their pools in the night 10) check in people very hostile do not show set prices but dissappear and come back with a paper and a amount way greater than their website 11) when ask for receipt, a little square piece of paper, hen asked again for receipt they say they will email within 3 hours, then when receipt comes it not cor

Extremely Poor Check-In Experience and Unacceptable Customer Service Our check-in experience was extremely frustrating and unprofessional. Ricardo Andre at the front desk took over three hours to check in me and my two children. Guests were instructed to sit and wait for their names to be called, yet no names were ever called. Instead, Ricardo assisted whoever approached the desk first, which led to confusion and visible frustration among multiple guests. Throughout this extended wait, no one offered water or any basic courtesy, which reflects very poor customer service. The most serious issue occurred when I was informed that my 12- and 15-year-old children were not considered children by the resort, despite Expedia requesting their ages during booking and charging me the children’s rate. At check-in, I was told I owed an additional $800 in order to access our room. After a long flight and already being at the resort with two minors, I had no realistic option to leave. When I explained that this discrepancy needed to be addressed with Expedia, I was told it was my problem. I asked to speak with a manager, but Ricardo refused to engage, would not make eye contact, and stated, “Pay or go home.” The food was mediocre, there was no Wi-Fi in the rooms, and the only available Wi-Fi in the lobby was overcrowded and unreliable. Overall, this stay was stressful and disappointing. I will not be returning and do not recommend this resort to families or anyone expecting basic prof

I have never experienced such a bad service in an all inclusive resort. We have 3 people in a room, but they only gave us 2 towels. We called the front desk 4 times for an extra towel. Each time they would tell us someone would bring it, but no one ever shows up. The front and restaurant staff are definitely not trained. Aside from that, the app that they make us use to book restaurant reservation is a joke. It doesn't work half the time. The app kept showing no availability for the seafood restaurant. It turns out that you need to be by the front desk at 7:30am to make reservation for it. No one ever told us until we found out from one of the waiters the day prior to departure. We booked a reservation at the Italian restaurant, but when we got to the restaurant they didn't have our name. We tried logging into the app which did not work. The front desk couldn't help us either. It was very stressful having to deal with their staff. Needless to say, we will not go back to this hotel or any other Decameron locations.

the food options are very limited

Very friendly staff, clean rooms and great atmosphere.