Ocean Dreams Galapagos

The hotel was very nice and clean and very well located (close to the city center without the sounds). Internet was not working very well in the room

The property was great. Also a great location. The only thing that let it down was that there is works going on over the road and it was LOUD ! but that isn’t the hotels fault. Other than that it was a perfect stay

Cleanliness: 4/5 Service: 3/5 Comfort: 3/5 Noise: 4/5 Overall: Very good location and very clean but definitely could use some improvements. Would I stay here again: I’d opt for another place. The extended review... Cleanliness: 4/5 - Overall a pretty clean place to stay. Service: 3/5 - Thankfully I know enough Spanish to get around but for those that don’t speak, I think it could be challenging. There were plates, cups, a microwave, and fridge but no utensils. The drinking water from the coolers tasted like metal so we opted to buy bottles of water elsewhere. Also the checkout time on hotels.com said 11 and when we went back to our room around 10 the cleaning lady had already started when we weren’t ready to go. Comfort: 3/5 - The beds had the fitted sheet and sheet to sleep under but that was it. No blanket or comforter. When being shown the room they were adamant about conserving energy which I understand but specifically telling us what temperature to put the ac on was a bit much. Noise: 4/5 - For the most part other guests were respectful of the guests. There was construction nearby that started at 8am in the morning hut thats beyond the hotels control.

We got off to a rocky start because our room was on the main floor close to where cleaning supplies were kept so the maid was constantly walking back and forth outside our room, which was irritating. We asked for a room on a higher floor but were told that was not possible. Ok, fine. Then we had no internet as our room was too far away from the modem to actually be able to use the internet from our room and although they tried to bring the modem closer, it did not work (turns out the band width was poor). Also the air conditioner in our room did not work (management was aware it was not working properly). After we complained again about the internetand and the air conditioner they put us in a much larger room (bigger and with more beds than we needed), and the owner asked if we could pay more for this room. We said no. And she didnt bother us anymore about that. After this, the owner was really a very nice person and tried to help us out whenever she could. The cleanliness of this place is ourstanding. Breakfasts are good and definitely large enough but little variety from day to day (we stayed a week). The location is also good, just a short walk to the malecon. So, despite the rocky start I would still recommend this hotel.

no wifi in room, air condition is stopped sometime.