Pepi Boutique Hotel (Adults Only)

I booked based off the good reviews but unfortunately I didn’t have this experience. They put me in a room on the ground floor which had big windows that opened up wide enough for someone to easily climb through. The side gate was open so anyone could walk in off the street (they said it was closed but it was open the whole time I was there). Without opening this window, there was no natural light in the room. Being a solo female traveller, I didn’t feel safe being in this room so I asked to move. so they charged me an extortionate amount to upgrade rooms. They blamed me for not looking on their website, but I booked through Hotel.com and didn’t say anywhere that the room was on the ground floor. I’d already paid for the first room so I didn’t feel like I had any choice but to pay extra which felt sore because the hotel itself is very basic. The shower was so small I couldn’t even reach down and I also left my phone charger in one of the rooms when I checked out and they refused to give it back to me. Staff were rude and unfriendly. I could hear the hum of the fridge all night even with earplugs in. I also didn’t think the sheets or floors were very clean. I would advise avoiding this hotel if you want a stress free holiday.

Good breakfast. Heating in clean room. Helpful staff

Lovely room, cleanly and safe feeling

This was my favorite boutique hotel, and hotel in general, I've ever stayed in. It's like a little oasis in heaven when you turn off of busy Old Town Rethymno. It's quiet, beautiful, lovely rooms, the courtyard and pool are wonderful. The breakfast is five star perfect. And while we were there, 3 kitten made the courtyard their home. Which made the holiday even more perfect. I'm hoping we will return one day.

Great hotel in perfect location. Staff were very friendly and great.