Tuan Chau Resort Ha Long

The hotel itself is very clean and modern inside however we arrived at 9:30pm and were told the restaurant closed at 10pm. We checked in and went upstairs to the restaurant at 9:35pm and were told we were too late and there was no food, there is no food around the property so that was a bit unfortunate. As we had messaged ahead multiple times informing reception the time we were arriving it would have been kind to have left something for guests to have on arrival, even a banana… Be warned the ‘Pine Hill’ rooms are up lots of steps with no lift, the security did help carry the bag without any complaints and he was extremely helpful but it would be hard without help. Check out is a nightmare as they have to send someone to check your room and ensure you haven’t ‘stolen’ anything, they tried to take 1m VND on check in as a deposit but I had read reviews that they charge for silly things such as shampoo on towels so refused and offered credit card which they didn’t want - doubtful you’d get your full deposit back so be cautious. It is very convenient if you’re arriving for a night before your HaLong Bay cruise which we were and the Grabs are super quick to arrive and take you to the port. There isn’t much they would have to do to up the standard of this hotel and improve their ratings, it’s a shame as the hotel itself is lovely inside and its pool area looks beautiful.

Firstly Tuan Chau island is an unfinished wasteland. 98% of people have the right idea, arrive by coach take a cruise and leave again by coach as soon as theyre off the boat. Theres no public restaurants, everywhere is damaged or half finished the theme park on the island looks like a Walking Dead set. As for this hotel, the private beach is across a road and any anyone can use it, there are no open rwstaurants at the hotel only a breakfast room, the loinge is an empty (no furniture) undecorated room, the bar doesnt exist, there is nowhere in the day tome or evening to get food or even a bottle of water. There is another pool being built adjacent to the existing all of the current pool is covered in dust and dirt and workers are drilling and cutting from 0700 each day. You have to walk through this building site to get to the beach (which isnt worth going to, has no beds or chairs ahd the couple of shack bars alongnthere are run down or abandoned.

The staff is exceptionally kind and always willing to assist, including the security team, who were very helpful. It was a truly delightful experience. While there is some ongoing construction, I look forward to seeing the improvements once it's completed!

The staff, including the security team, were so kind and always ready to help, which made my stay really enjoyable. Even though there’s some construction going on, I can’t wait to see how everything turns out once it’s done!

We had a wonderful vacation in here. I really enjoyed the fresh air at the resort, it has a beautiful beach, it is very clean and quite peaceful. The reception staff were very enthusiastic and supportive, providing us with a lot of useful information about the surrounding facilities, we were really warmly welcomed during our stay here. Although the hotel is in the process of upgrading, our room had a very nice view of the sea. We will definitely come back next summer.