Holiday Inn Columbia East by IHG

Well, I liked many features and as a project manager I would like to mention some aspects that can improve. Most of the front desk people were nice and professional. The person who checked me in could use some training. My card needed my approval and he thought there was a problem so he loudly announce “your card is not working!” which was not true. I just had to approve the payment on my phone and then it went through. It’s just a security feature on some credit cards. Additionally, for a hotel that charge over $120 a night, the breakfast should be free and should be more attractive. The person who serves breakfast is alone and not always around. So you have to wait and that can be a problem for those of us who travel for business. There was not chair desk and no comfy chair in the room. I stayed for 5 nights and I received shampoo only for the first 3 nights! Had to go out and by them myself. Coffee was not refilled everyday, considering the breakfast was not always easily available, one would wish to have coffee in the room. I strongly believe if you replace the chairs in the rooms and provide free breakfast, your hotel will be flawless. Rooms were clean and the property does look clean. The internet worked well on my phone but not on the computer. The gym is fine but I didn’t find any weights. If possible to replace the gym bike with a newer one, that would also be a major improvement. The swimming pool was nice. The guy who checked me out at 4 am was phenomenal! Best!

Overall, you do get what you pay for. I was surprised by the lack of cleanliness in the room. The bathtub had sitting water in the middle of the tub as well as in the soap dishes. It's as if housekeeping did not tend to the tub. Towels were clean, shampoo and conditioner we're readily available but the body soap dispenser in the shower was empty. I called to the front desk and she said I needed to come down there to get it. Unfortunately, she could not find any and handed me a tiny bar of soap that we could use for myself and my two grandchildren. We ate breakfast in the restaurant and was immediately attented to and the food was good and the service was excellent. We used the swimming pool and it was both warm and inviting but the towels were sized between a bath towel and a hand towel. The front desk staff checked me in and out quickly.

This was an incredibly challenging visit. This was met with under performance and lies. The photos show a hot tub. There is none. Been gone for some time. The air conditioner in the room was junk. The hallways were roasting because the AC was broken in the hallways. The pool was freezing because the heater was broken. The fire alarm went off twice in the middle of night because it is broken. I asked about it going off. They said it is old and goes off when it is warm outside due to laundry being done. False alarms are not safe. They make you sign a code of conduct for staying. This is because of the punks who trash the place when they come for tournaments. The lemonade downstairs was nice.

Everything worked and it was quiet. I liked the fact that there were Tesla chargers in the parking lot. That was very convenient.

Easy on/off 70. Quick check-in. Restaurant on property.

I was happy with our stay. We got a suite for 6 people at a good price. It was clean, the staff was friendly and helpful, and you’re one (mile) freeway exit away from super walmart and other shopping. Nice pool, heated, with a shower available to rinse off. It was everything we wanted it to be !

The check in process was easy and the room was clean. The pool area was nice my kids really enjoy it. The beds were comfy and after 11pm it was quite in the hotel for the most part.

Hotel was in need of some work. Restaurant opened late. Room was not clean. Would recommend some management attention.

This is a great hotel for what i need. Very close to my family and plenty of parking. There are a couple times each year where this gets pretty busy. The rest ofnthe time it is smooth sailing. There is a Tesla charging station in back for those with an EV. Restaurant is nice. No complaints.

On site bar and restaurant Spacious room Excellent service

They need to do something about the cleanliness, the toilet had yellow stains, bath faucet needs a new gasket so all the water goes to the shower head. Not worth the $384 that I paid for.

Rooms were in much need of repair. We were in three different rooms in a two night stay. The first was FILTHY! The second was less filthy, the toilet wouldn’t flush, and had not come to service the room when we returned in the late afternoon. Our third room was much tidier but the tub and sink were very slow to drain. Also the restaurant was very disappointing. Breakfast buffet food was not good. Bagels we so stale that I couldn’t eat them, We paid $900 for a two night stay!!!!

The AC vents to the room had black mold in them. I could barely sleep when air went on. Got so congested from the poor air quality.

Kind of run down. Friendly staff, but our room is pretty gross

I was disappointed in the cleanliness and furnishings of this hotel, the worst Holiday Inn we’ve stayed in. In one of our rooms, the bedding had black hairs all over it, even had black hairs in the refrigerator. My veterinarian SIL said it looked like dog hair. When the front desk was told about it, they provided new bedding for US to change the beds. They also told us to pick up a vacuum cleaner so we could vacuum the floors. We did it because it was a big state sports weekend and the area hotels were full.

Hotel was in need of some work. Restaurant opened late. Room was not clean. Would recommend some management attention.

Room was very dirty. Tiles will come in apart and office desk chair very unsafe.

Unfortunately found long hair stuck to the blow dryer and a very old washcloth stuck to the shower curtain. The water pressure was not much for the shower, the sheets were scratchy and terrible pillows. The staff were extremely nice and check in and out was great. The main flier was nice and updated. Stayed for Hoco weekend of Mizzou. Price was good

The bed was worn out and sunken in. The couch was ragged. The carpet was unraveling and filthy. Turned my white sock brown. The curtains were half way ripped down. It smelled like an old dirty place. We were exhausted so we literally fell into the beds. That was the only reason we didn’t leave. I paid what I consider a ridiculous amount for an atrocious room. That was sub-par at best!!!!

We found dog hair in the bed. In less then 5 minutes we were able to change rooms. In the new room we found toilet paper on the floor in the bathroom, and the tub was still wet with dog hair everywhere. I would not recommend this hotel. Sorry but no.

Two night stay. No hot water the first morning. Better the second morning. Various electrical outlets had no power going to them - even after pushing reset buttons. Safety lock on the door had a screw missing and every time the microwave was used to warm up water for tea, the provided cup had a burn mark. Very dangerous.

Fine but a little outdated

The rooms were big and spacious.

Based on earlier reviews we expected so much better. We had room 417, constant AC at 63 degrees; maintenance man could not fix; then room 418, too hot and unable to repair; moved to room 415 - finally! Lamp shade cracked and shabby, clock not working in two rooms and same two rooms had non working frig; linens clean and white, mattresses worn. I’m on crutches and 79 years old so husband did all the moving from room to room. Every failure was facility management problem - not local employees. Quite frankly we should receive a refund. Holiday Inn Express Corp should be held accountable.

Room okay. Carpet is worn out and needs replaced. Water in shower was warm and not hot.

No microwave in the room but posted on the available list.

Paper thin walls, hottest shower water was lukewarm, no chair at desk making it impossible to work, hear people walking upstairs

I was surprised that my room didn’t have a USB charging port. I even double checked with the front desk in case I missed something. I had to charge my phone in my car. Overall, it is a nice hotel.

Run Down/ Horrible Mattress and Pillows, thus didn’t sleep well at all / Wi Fi would only connect in the lobby not in our room/ Good location/ Friendly Staff

My room AC is not working.

Front desk clerk very friendly, helpful and courteous. Cleanliness +++.

This hotel was really nice with a super nice lady at the front desk and very clean! Beds were also very comfortable! Would absolutely recommend this hotel!

The entire staff from the front desk to the restaurant staff were fantastic! Wonderful experience all around.

Our toilet was clogged and because there was no staff to unclog it, they gave my husband a plunger to fix it. I asked for a price break on the room and was told only that could be done by Expedia.

Property staff was very attentive to guest’s concerns.

Nice, quiet, well maintained, Kimberly checked us in quickly and was very pleasant.

The check in took a long time only one person was doing it, the check out she did not know how to do it she needed to call and ask we need more people furgon check in time and we need more experience people for checking out thank you

OK hotel, but after 6 days I'm still waiting for a $50 deposit refund that I was charged for "possible incidental charges" that we did not have.

Observation 1: Upon arrival at approx 0730 exterior lighting for signage was NOT on. Impact: Missed exit and had to return at next exit. Observation 2: Deposit for "incidentals", no explanation by staff what it is for, or when return anticipated if no charges.

Keisha, the front desk gal, was absolutely amazing to work with! After a horrid situation with another hotel, she went out of her way to find us a room so we could have a clean and safe place to stay. Every hotel employee was attentive and kind which made for a delightful experience. I would totally stay there again!!!

Stopped just to catch some sleep from traveling. Great location, easy to get to!! Only complaint is that tv wouldn't turn on, but we were there to sleep not watch tv

Easy to get to

Close to college and easy to get in and out of

We really enjoyed our stay, it was conveniently located near all the places i needed to go. It was clean, quiet and the staff was very friendly. I will definitely stay here again when I am traveling this way.

Easy on/off 70. Quick check-in. Restaurant on property.

The hotel and its staff were great. We just had a loud number who had children that screamed and ran around their room into the early morning hours. There was also a party going on in the room above us with super loud music early in the morning. Hotel was clean, super easy access from interstate.

New hotel, good location

Pretty standard for a H inn Express as far as the rooms go. Cleanliness and housekeeping were good and checking in/out were easy. Breakfast is not complimentary. When we had breakfast, there was one kid handling everything and it was obvious he was new. He did the best he could but the cook was also new and made some mistakes. Pretty minor really, the hotel is 10 minutes from downtown Columbia where there are other great eateries.

Room was clean and comfortable. Front desk staff very friendly and efficient. Easy access from highway

Nice property very clean and the staff was great. Close to the mizzou stadium with minimal traffic problems. Would most definitely recommend staying here.

Buffet breakfast was a great option and the staff working it were awesome!

Room was clean but the shower was disgusting. Compared to other IHG motels on this trip , this one was the worst. Breakfast was non existent unless you wanted to pay for it.

Breakfast was terrible. Hotel was nice, clean and well kept

The food at the bar was absolutely terrible the bar had food stored with the glasses looked unkempt.

Nice place, clean, quiet and friendly staff. Very good breakfast.

It was great , Very helpful, Very courteous all staff and the cafe was clean and our food was fresh and delivered fast !

Hotel was in need of some work. Restaurant opened late. Room was not clean. Would recommend some management attention.

The staff is friendly and helpful. It's possible to run the HVAC fan constantly to block noise from the hallways. The breakfast buffet is hot, fresh, tasty, and reasonably priced. I will stay here again.

The AC was garabage and it was hot throughout the hotel, ....the handicap shower was designed poorly and water got all over the bathroom floor everytime you showered......the rates were increased due to MU activity and didn't even include their half- ass breakfast.

Extra clean hotel, friendly staff. We did miss a free breakfast, there was breakfast but it was a charge and not free.