Holiday Inn Express Washington Court House by IHG

They serve the nicest freshest breakfast I’ve ever had at any Holiday Inn express

Hotel canceled reservation while we were on the way no call to let us know. They had card on file but stated it was for non payment although we chose the pay at property option. We arrive at 11 after driving 12 hrs with 2 toddlers. They sold our rooms and states hotel was booked. No hotels with availability within a hr of us.The staff wad awful did not care that they left us stranded sleeping in our CAR. She was unhelpful and rude. Apparently they did this to more than one room and a few of us were left with no where to go. This made no sense whatsoever for why they did it but realized there was a even so im sure it was bc we got the price cheaper and they wanted to charge others alot more so they gave our room away. Then a man walked in after calling asking for a room they told him to come in and check. They gave him a room NO RESERVATION MAKE THAT MAKE SENSE.CALLED CUSTOMER SERVICE AND CALL DROPPED AND THEY NEVER CALLED ME BACK.

Staff was attetive and helpful

We just had a short overnight stay, but the staff was extremely friendly and welcoming when we got there in the evening, and every encounter throughout. We used the pool,and the water was nice and warm, and since it was a little later, not too busy. The property itself was updated, beds comfortable... I didn't see a coffee maker in the individual rooms, but there was coffee in the lobby. The rooms were nice, just darker than what I am used to - I think maybe the desk lamp was going out because it was really dim. We did not open the blinds since we were on the first floor. The breakfast was pretty good - there was a wide range of foods available, and even my youngest who is the world's pickiest eater, found enough to eat. More a regular hotel breakfast than continental. What really made our stay was the friendly staff; I was bringing food back to our room and one of the staff workers (Anngel) noticed I had my hands full and asked if I wanted a tray and went and got me one- I had completely missed them. Fast forward to about 2 hrs later - I needed to look in the trash can for my daughter's medicine that I had accidentally thrown away. Anngel said no problem, went and got gloves and refused to let me search the can for it; I had to beg her to let me help her. Thankfully Anngel found it; my daughter could have had a seizure without it. I don't think I have ever in my life had someone so willing to dig through trash for someone who accidentally threw something away.

No complaints. Everything was as expected.