Grande Hotel

El hotel no quería darme la habitación que había reservado y querían darme una peor tras haber volado más de 18h. Se aferraban que me querían hacer pagar más ya que ha habido un problema en el booking. Parte del staff era competente y otros no lo eran para nada.

We were really very pleased with our stay at Grande Kloof. From the minute we checked in to the minute we checked out, we were so pleased with the friendliness and eagreness to help and guide byvevery staff member we came across. The room was just perfect, everything worked well as we were mostly away during day time. The hotel location is really perfect as several attractions are only minutes away from the hotel. Nice restaurants only a short walk away. Major supermarkets, etc all within easy walking reach. Thank you Grande Kloof Botique hotel. Rajan and Hima

Liked most. Deidra and her team were very personable and nice. They took time to make my stay enjoyable. Alec dropped me off at some places I needed to go. The bedroom was great and the bed very comfortable. Nice residential area.

Staff was wonderful

Do not be deceived by the photographs on all the websites... the photos look amazing - the reality, not so much... We had booked the Sea-View Wing Suite Top Level Deluxe via Expedia... Room 306. The location and views were great. The room was pretty much the same as the photo but could definitely do with a cosmetic upgrade. The bathroom was dreadful... old and dated! The description on Expedia stated the room offered cookware/dishes/utensils/oven/stovetop/toaster - totally inaccurate - so I basically paid for something that was never there! Pleasant staff... was lovely talking to Sarah, Miriam, Ester and the two gentlemen who were at Reception overnight. The miserable rude lady who sat at the Reception Desk on the right could certainly improve on her customer service skills. Breakfast was nice, had a good selection of vegetarian choices... however the fruit/baked items were not replenished once guests before us had taken. Overall, definitely not worth the amount of money I paid. I've stayed in less expensive hotels with higher standards.